LivePerson
530 7th Avenue Floor M1,
New York, 10018, NY,
United States
New York, 10018, NY,
United States
1 212-609-4200
Professional Services
LivePerson Technographics
LivePerson Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by LivePerson and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 744 LivePerson employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that LivePerson has purchased the following applications: FIS GETPAID for AR Automation in 2014, activpayroll for Payroll in 2019, Oracle NetSuite SuiteFlex for Business Process Management in 2007 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems LivePerson is running and its propensity to invest more and deepen its relationship with FIS Global , Chargebee , activpayroll or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing LivePerson revenues, which have grown to $240.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for LivePerson intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
LivePerson Tech Stack and Enterprise Applications
LivePerson ERP
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| FIS Global | Legacy | FIS GETPAID | AR Automation | ERP | n/a | 2014 | 2014 |
In 2014 LivePerson deployed FIS GETPAID as its AR Automation solution. The implementation was scoped to support Deal Desk, Contract Management, Sales Operations, Billing, Collections and Revenue Accounting across the company, positioning FIS GETPAID as the centralized AR Automation platform for invoicing and collections.
FIS GETPAID was configured to run e-invoicing and automated collections workflows, and to embed revenue control and reconciliation checks within the accounts receivable lifecycle. The deployment aligned collections orchestration and cash application processes with existing billing and revenue recognition procedures inside the AR Automation footprint.
The implementation integrated FIS GETPAID with Salesforce.com, Aptus, Zuora and SAP Financials to synchronize customer, contract and billing data between Sales Operations, billing engines and the general ledger. These integrations enabled routed collections cases and account updates between Deal Desk and Revenue Accounting, while operational ownership was assigned to a centralized 23 person team overseeing billing, collections and revenue accounting.
Governance was formalized through a global Center of Excellence for Revenue Accounting Shared Service which centralized close controls and expanded Deal Desk support for the Global Sales Organization. Explicit outcomes from the program included e-invoicing and Getpaid collections that reduced DSO by eight days, deployment of revenue controls that identified $1.5m in found revenue, and global close process optimization that cut the close by 10 days, all anchored to the FIS GETPAID AR Automation deployment.
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Subscription and Recurring Billing | ERP |
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2023 | 2023 |
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LivePerson HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| activpayroll | Legacy | activpayroll | Payroll | HCM | n/a | 2019 | 2019 |
In 2019 LivePerson implemented activpayroll to centralize Payroll for global operations, aligning payroll processing with SOX requirements across EMEA, APAC, and the Americas. The engagement covered payroll services for about 600 employees in 13 countries and established activpayroll as the primary application supporting LivePerson payroll, international payments, and mobility workflows.
The implementation delivered configured payroll processing, international payments handling, and employee self-service capabilities including password resets, payslip retrieval, and year end form generation. activpayroll was configured to produce pre-reporting formats and reconciled outputs that matched LivePerson audit controls, and the vendor provided comprehensive training and on-site kickoff support that included the HRIS owner and payroll leadership.
A central technical element was the seamless UKG integration, activpayroll maintained a robust connection with LivePerson's UKG HRIS to automate employee data transfer, reduce manual entry, and improve data accuracy and timeliness. Operational coverage included payroll operations in Singapore and coordination with accounting and HR teams in the United States, with weekly status calls and regular data reviews to govern the cross-region workflow.
Governance changes instituted during rollout included a structured pre-payroll checklist, presentation of payroll data to the provider, and disciplined post-payroll reconciliation processes. Regular tracking meetings and scripted reporting reduced reconciliation effort and shortened journal entry preparation from three hours to about one hour, enabling clearer audit trails and tighter control over payroll accounting.
The transition uncovered and resolved compliance issues, notably addressing under-taxation in Germany, and activpayroll supported remediation and employee communications. Reported outcomes included improved payroll accuracy and timeliness, realized cost savings, consolidated user access to payslips, and greater organizational discipline in global payroll operations.
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Payroll | HCM |
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2024 | 2024 |
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LivePerson ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle NetSuite SuiteFlex | Business Process Management | ERP Services and Operations | n/a | 2007 | 2007 |
In 2007 LivePerson expanded participation in NetSuite's SuiteFlex developer program to integrate LivePerson live chat and online engagement capabilities with Oracle NetSuite SuiteFlex. The integration targeted Business Process Management for CRM and customer service process areas, enabling embedded conversational interfaces directly inside NetSuite to support multi-channel sales and service workflows for customers in the United States and APAC.
The Oracle NetSuite SuiteFlex implementation centered on surfacing LivePerson chat within NetSuite transaction and customer records, and on wiring chat sessions into NetSuite workflow logic to allow real-time agent engagement as part of sales and service processes. Functional capabilities implemented included in-application chat embedding, session initiation from CRM records, and event-driven workflow triggers to route engagement to service or sales teams, consistent with Business Process Management patterns for orchestration and customer interaction handling.
Deployment was delivered through the SuiteFlex developer program model, enabling NetSuite customers in the US and APAC to adopt the integration as part of their CRM and service toolset. The programmatic integration reoriented portions of customer support and sales workflows to include embedded real-time chat, and the stated outcome was improved real-time customer engagement through embedded chat within NetSuite.
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Professional Services Automation | ERP Services and Operations |
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2011 | 2011 |
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Professional Services Automation | ERP Services and Operations |
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2024 | 2024 |
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LivePerson AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2011 | 2011 |
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Chatbots and Conversational AI | AI-Powered Application |
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2016 | 2016 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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Chatbots and Conversational AI | AI-Powered Application |
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2020 | 2020 |
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LivePerson Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2017 | 2018 |
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LivePerson Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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LivePerson Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Digital Signing | Content Management |
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2020 | 2020 |
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Digital Signing | Content Management |
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2021 | 2021 |
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LivePerson CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing | CRM |
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2021 | 2021 |
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Account Based Marketing, Sales Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2015 | 2015 |
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Customer Experience | CRM |
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2019 | 2019 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Digital Advertising Platform | CRM |
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2015 | 2015 |
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Digital Advertising Platform | CRM |
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2013 | 2013 |
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Marketing Automation | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2021 | 2021 |
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Tag Management | CRM |
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2015 | 2015 |
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LivePerson ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2015 | 2015 |
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IT Service Management | ITSM |
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2021 | 2021 |
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LivePerson TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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Governance, Risk and Compliance | TRM |
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2020 | 2020 |
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LivePerson PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Apps Development | PaaS |
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2020 | 2020 |
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iPaaS (Integration Platform as a Service) | PaaS |
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2022 | 2022 |
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Transactional Email | PaaS |
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2018 | 2018 |
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LivePerson IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2019 | 2019 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Cloud Storage | IaaS |
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2019 | 2019 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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Content Delivery Network | IaaS |
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2012 | 2012 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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LivePerson CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at LivePerson
| First Name | Last Name | Title | Function | Department | Phone | |
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Director Of Analytics | Director | Finance | |
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Sr Manager (BI Architect) | Manager | IT | |
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Data Modeling Analyst | Manager | IT | |
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SVP, Global and Corporate Controller | VP | Finance | |
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Senior Director Sales Operations | Director | Sales | |
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Director, Solution Architecture North America | Director | Finance | |
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Manager Accounts Receivable Operations | Manager | Finance | |
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Controller | Director | Finance | |
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VP, Customer Success | VP | Customer Service | |
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Director, Customer Success | Director | Customer Service | |
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Director, Customer Insights Strategy | Director | Customer Service | |
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Senior Customer Success Manager | Manager | Customer Service | |
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Customer Success Manager | Manager | Customer Service | |
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Senior Software Quality Assurance Manager | Manager | IT | |
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Apps Being Evaluated by LivePerson Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from LivePerson IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the LivePerson digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD LivePerson Technographics
LivePerson is a Professional Services organization based in United States,
with around 744 employees and annual revenues of $240.0 million.
LivePerson operates a diverse technology stack with applications such as
FIS GETPAID, activpayroll and Oracle NetSuite SuiteFlex,
covering areas like AR Automation, Payroll and Business Process Management.
LivePerson has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as FIS Global, activpayroll and Oracle.
LivePerson recently adopted applications including
activpayroll activ8 in 2024, Rocketlane PSA in 2024 and Chargebee in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of LivePerson’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates LivePerson’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete LivePerson technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.