List of Route101 Customer Analytics Customers
Hambrook, BS16 1QG,
United Kingdom
Since 2010, our global team of researchers has been studying Route101 Customer Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Route101 Customer Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Route101 Customer Analytics for Customer Analytics include: The Revel Collective United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 3094 employees and revenues of $204.0 million, Boylesports Ireland, a Ireland based Leisure and Hospitality organisation with 2000 employees and revenues of $200.0 million, Hancocks United Kingdom, a United Kingdom based Distribution organisation with 453 employees and revenues of $134.0 million and many others.
Contact us if you need a completed and verified list of companies using Route101 Customer Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Route101 Customer Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Boylesports Ireland | Leisure and Hospitality | 2000 | $200M | Ireland | Route101 | Route101 Customer Analytics | Customer Analytics | 2025 | n/a | In 2025 Boylesports Ireland implemented Route101 Customer Analytics, deploying Customer Analytics capabilities to support its customer service and contact centre operations. The engagement targeted customer experience workflows and reporting, positioning Route101 Customer Analytics as the central analytics layer for support performance and self-service adoption. Route101 optimized Boylesports' Zendesk implementation to introduce automation, enhanced self-service and improved reporting and dashboards. Functional workstreams included automation of support routing and case handling, configuration of self-service knowledge base and conversational deflection, and deployment of consolidated reporting and dashboard capabilities to surface contact drivers and agent performance. The implementation integrated directly with Zendesk and was operationally focused on the Dundalk contact centre and wider customer service function. Governance and process changes centered on embedding automated workflows and self-service first handling, with reporting used to monitor contact volumes and channel shifts. Outcomes stated in the engagement include a 50% reduction in overall customer contact and sharp drops in chats and calls across its Dundalk contact centre, and module usage for analytics and reporting is inferred from the case results and the vendor description, reporting and dashboard improvements were highlighted but specific analytics module names were not stated. | |
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Hancocks United Kingdom | Distribution | 453 | $134M | United Kingdom | Route101 | Route101 Customer Analytics | Customer Analytics | 2025 | n/a | In 2025 Hancocks United Kingdom deployed Route101 Customer Analytics in the Customer Analytics category to centralize CRM and contact-centre analytics for its UK support operation. The rollout targeted a roughly 20-agent contact centre within the distribution business and prioritized real-time reporting and automated response workflows. The implementation delivered a custom Zendesk application and Zendesk Explore reporting as core capabilities, enabling ticket orchestration, automated first-reply workflows, and SLA monitoring. Route101 Customer Analytics was configured to provide live dashboards and agent-facing insights, with automation focused on reducing reply latency and surfacing priority cases to support supervisors. Integrations included an ERP API integration to enrich ticket context and a direct reporting integration into Zendesk Explore, providing a single data flow for customer and order information into agent screens and supervisory dashboards. Operational coverage remained concentrated on the UK contact centre and adjacent CRM workflows, connecting ticketing, order data, and reporting in near real time. Operational governance established centralized Explore reporting for SLA monitoring and agent performance oversight, and the project explicitly focused on CRM contact-centre automation and analytics for the support team. Outcomes reported for the UK contact centre included a 90% reduction in first reply time, a 41% reduction in SLA reply time, and a 12% lift in customer satisfaction. | |
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The Revel Collective United Kingdom | Leisure and Hospitality | 3094 | $204M | United Kingdom | Route101 | Route101 Customer Analytics | Customer Analytics | 2025 | n/a | In 2025, The Revel Collective United Kingdom implemented Route101 Customer Analytics to centralize telephony-sourced customer data within the Customer Analytics category. The deployment included a scalable Amazon Connect telephony solution that supplied real-time call telemetry, reporting, and call-recording with automated transcription to the analytics layer. Route101 Customer Analytics consolidated real-time call event streams and recording transcripts into a unified reporting and analytics environment. Configuration focused on real-time dashboards and reporting workflows that surfaced answer rates, handle time, and queue metrics to operational teams, with transcription search enabling troubleshooting and quality review of voice interactions. The Amazon Connect integration delivered event level call data and recordings into Route101 Customer Analytics, providing consistent visibility across the groups UK venues and centralized contact operations. Operational coverage targeted venue guest services and centralized contact center teams, enabling coordinated monitoring and outbound activity orchestration across the estate. Governance updates established new reporting cadences and operational monitoring to prioritize service levels and queue management. The implementation produced explicit operational improvements, driving answer rates to 95 to 97 percent, reducing handle and queue times, and increasing outbound activity by approximately 50 percent across the group's United Kingdom venues. |
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