List of Salesforce Agentforce for Healthcare Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Salesforce Agentforce for Healthcare customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Agentforce for Healthcare for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Agentforce for Healthcare for Chatbots and Conversational AI include: AstraZeneca, a United Kingdom based Life Sciences organisation with 94300 employees and revenues of $73.98 billion, Haleon, a United Kingdom based Consumer Packaged Goods organisation with 24561 employees and revenues of $14.86 billion, UChicago Medicine, a United States based Healthcare organisation with 10562 employees and revenues of $3.00 billion and many others.
Contact us if you need a completed and verified list of companies using Salesforce Agentforce for Healthcare, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Agentforce for Healthcare customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
AstraZeneca | Life Sciences | 94300 | $74.0B | United Kingdom | Salesforce | Salesforce Agentforce for Healthcare | Chatbots and Conversational AI | 2025 | n/a |
In 2025, AstraZeneca implemented Salesforce Agentforce for Healthcare to transform global CRM engagement with healthcare professionals across its medical and commercial teams. The deployment leverages Salesforce Life Sciences Cloud together with Salesforce Agentforce for Healthcare within the Chatbots and Conversational AI category to provide a unified platform for HCP interactions and engagement orchestration.
The implementation configures conversational agents and engagement automation to consolidate HCP insights and automate personalized outreach, aligning conversational AI, case routing, and knowledge orchestration with field representative workflows. Functional capabilities emphasize conversational intake, contextual response generation, interaction logging, and orchestration of follow up tasks triggered by agent interactions.
Operational scope is global, targeting both medical affairs and commercial teams, and centralizes customer engagement workflows inside the Salesforce platform to accelerate field operations and customer interactions. Life Sciences Cloud provides the HCP data model and single source of record for profiles, interactions, and consent attributes used by the conversational agents.
Governance establishes common data models, standardized engagement workflows, and role based access controls for medical and commercial users to support consistent HCP interaction policies across regions. Rollout emphasizes phased enablement of conversational capabilities and configuration of engagement templates to align with compliance review and medical governance processes.
|
 |
Haleon | Consumer Packaged Goods | 24561 | $14.9B | United Kingdom | Salesforce | Salesforce Agentforce for Healthcare | Chatbots and Conversational AI | 2025 | n/a |
In 2025, Haleon deployed Salesforce Agentforce for Healthcare to power AI-driven engagement with pharmacies and healthcare professionals worldwide. The deployment is intended to support its 4,500-strong sales force in CRM/customer engagement and to enable more data-informed point-of-sale marketing and customer interactions.
The implementation combines Salesforce Agentforce for Healthcare with Salesforce Life Sciences Cloud and Data Cloud to create a Chatbots and Conversational AI layer over Haleon customer and POS data. Agentforce delivers conversational AI agents and knowledge orchestration for pharmacy and clinician inquiries, while Life Sciences Cloud structures HCP and pharmacy relationship data and Data Cloud centralizes real-time customer and sales data for contextual responses.
Integrations route conversational transcripts and CRM activity between Agentforce, Life Sciences Cloud, and Data Cloud, ensuring chat interactions feed the CRM/customer engagement record and point-of-sale datasets. Operational coverage is global, focused on pharmacy networks and healthcare professional interactions, and supports field sales processes and store level marketing communications through conversational touchpoints and automated case creation.
Governance centers on a standardized data model in Data Cloud and controlled conversational flows in Salesforce Agentforce for Healthcare to maintain consistent CRM/customer engagement across the sales organization. Rollout and enablement are aligned to reduce administrative burden for sales representatives and to deliver data-driven insights for point-of-sale marketing and customer interactions.
|
 |
UChicago Medicine | Healthcare | 10562 | $3.0B | United States | Salesforce | Salesforce Agentforce for Healthcare | Chatbots and Conversational AI | 2024 | n/a |
In 2024 UChicago Medicine implemented Salesforce Agentforce for Healthcare to automate routine interactions within its patient access center. The deployment leverages Chatbots and Conversational AI to triage inbound patient inquiries, automate repetitive intake tasks, and escalate complex cases to human agents, freeing staff to focus on higher acuity work.
The implementation incorporated conversational agent workflows and intent routing, with configuration aligned to CRM-driven patient access processes. Deployment details indicate use of Service Cloud and Health Cloud modules as inferred from the vendor quote and typical Salesforce healthcare architectures, enabling case creation, patient record linkage, and scripted agent handoffs within the Salesforce platform.
Operational scope centered on the patient access and CRM functions, where Agentforce-driven virtual agents handle appointment requests, eligibility and basic registration queries, and pre-provisioning tasks. Integrations tied the conversational layer into existing patient access queues and CRM case routing, supporting omnichannel entry points such as web chat and virtual agent interfaces and ensuring continuity of care workflows through automated case initiation.
Governance included establishing intent classification, escalation rules, and human handoff policies to maintain clinical and access controls while automating routine work. The quoted deployment was active and delivering value by 2025, with explicit outcomes reported as reduced routine workload for access staff and improved operational efficiency in patient access and CRM operations.
|
Buyer Intent: Companies Evaluating Salesforce Agentforce for Healthcare
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||