List of Salesforce Commerce Cloud (Order Management) Customers
Salesforce
Salesforce Tower 415 Mission Street, 3rd Floor,
San Francisco, 94105, CA,
United States
San Francisco, 94105, CA,
United States
1 415-901-7000
Professional Services
83334
$41.5B
Since 2010, our global team of researchers has been studying Salesforce Commerce Cloud (Order Management) customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Commerce Cloud (Order Management) for Order Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Commerce Cloud (Order Management) for Order Management include: Crocs, a United States based Retail organisation with 7910 employees and revenues of $4.10 billion, L’Oreal Australia, a Australia based Consumer Packaged Goods organisation with 1500 employees and revenues of $400.0 million, Eminence Organic Skin Care, a Canada based Distribution organisation with 350 employees and revenues of $119.0 million, alice + olivia, a United States based Retail organisation with 500 employees and revenues of $50.0 million, Kathy Kuo Home, a United States based Retail organisation with 150 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Commerce Cloud (Order Management), including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Commerce Cloud (Order Management) customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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alice + olivia | Retail | 500 | $50M | United States | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2020 | n/a |
In 2020, alice + olivia implemented Salesforce Commerce Cloud (Order Management) across its US ecommerce operations. The initiative centered on Order Management functionality to improve checkout, post purchase tracking and omnichannel fulfillment, a use case cited in Salesforce’s July 21, 2020 announcement naming alice + olivia.
Configuration emphasized order orchestration and fulfillment workflows within Salesforce Commerce Cloud (Order Management), with module-level focus on checkout orchestration, post purchase tracking, order lifecycle management, and fulfillment routing. The implementation aligned standard Order Management capabilities such as inventory allocation for omnichannel fulfillment and orchestrated order state transitions to support consumer ecommerce experiences.
Operational coverage was limited to US ecommerce operations and impacted customer facing business functions including online merchandising, customer care, and fulfillment operations. Module usage and timeline are inferred from the Salesforce announcement, so the when and live year are estimated as 2020, and governance centered on centralized order orchestration and fulfillment policy configuration to coordinate ecommerce order processing and post sale customer updates.
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Crocs | Retail | 7910 | $4.1B | United States | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2020 | n/a |
In 2020 Crocs implemented Salesforce Commerce Cloud (Order Management) to unify commerce, fulfillment and customer service for its e-commerce and post purchase operations in the United States. This implementation timing is estimated from Salesforce's July 21, 2020 product announcement that lists Crocs as an example.
The deployment centered on Order Management capabilities, including order capture and lifecycle orchestration, centralized inventory visibility, fulfillment routing and post purchase servicing workflows. Configuration emphasis was on order orchestration and inventory synchronization to enable flexible fulfillment options across online channels.
Architecturally the deployment pairs Salesforce Commerce Cloud together with Salesforce Order Management to move orders from storefront to fulfillment and customer service interfaces, creating a unified order lifecycle. Integration focus was on the commerce to order management handoff and giving service channels access to order and inventory data to support post purchase interactions.
Operational scope covered Crocs e-commerce and post purchase operations in the United States, impacting merchandising, fulfillment operations and customer service teams. The implementation is described as improving inventory visibility and increasing fulfillment flexibility, with module usage and timeline inferred from the Salesforce announcement.
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Eminence Organic Skin Care | Distribution | 350 | $119M | Canada | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2023 | n/a |
In 2023, Eminence Organic Skin Care implemented Salesforce Commerce Cloud (Order Management) to centralize order management and commerce workflows across its ecommerce channels. The Salesforce Commerce Cloud (Order Management) deployment supports Order Management responsibilities for B2C and B2B storefronts serving retail customers and professional salon and spa channels, aligning commercial, marketing, and fulfillment functions under a single commerce platform.
The implementation emphasizes SFRA based storefront development and configurable commerce capabilities, including product configurators, pricing rules, and promotions, alongside core order orchestration and payment system integrations. Development practices specified include writing maintainable code, unit and integration testing, and source control with Git, supporting a modular commerce architecture and composable storefront patterns.
Integrations called out in role responsibilities include payment gateways, tax systems, shipping providers, Salesforce Order Management System, and Salesforce Loyalty Management System, as well as third party engagement platforms such as Yotpo and HubSpot. Integration work is executed through REST APIs and interoperable connector patterns to ensure order capture, payment authorization, tax calculation, loyalty redemption, and fulfillment orchestration across external systems.
Operational ownership and governance are structured through an internal platform team reporting to the Senior Manager of Salesforce Platform & Data Analytics, working in an agile delivery model with peer code reviews and consultant oversight. The team operates in a hybrid remote model based in Vancouver, focusing on scalable, secure commerce operations and cross-functional collaboration with UX, marketing, merchandising, and analytics stakeholders.
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Kathy Kuo Home | Retail | 150 | $35M | United States | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2020 | n/a |
In 2020, Kathy Kuo Home implemented Salesforce Commerce Cloud (Order Management) to centralize order orchestration, fulfillment and post purchase service across its United States retail operations. Salesforce cited Kathy Kuo in its July 21, 2020 product announcement as an example of a brand using Order Management to streamline order, fulfillment and post purchase service in the United States.
The deployment of Salesforce Commerce Cloud (Order Management) emphasized core Order Management capabilities, including order capture and lifecycle workflows, fulfillment orchestration and routing, inventory visibility across commerce channels, and returns and exchange processing. Configuration work centered on consolidated order lifecycle workflows and customer facing order status views to support ecommerce storefronts and contact center agents. Functional terminology implemented aligns with order orchestration, fulfillment routing and post purchase service workflows.
Operational scope targeted ecommerce, fulfillment and customer service teams within Kathy Kuo Home's United States footprint, aligning order lifecycle touchpoints from purchase through returns. The implementation narrative highlights coordination of online order flows and fulfillment orchestration to address luxury home retail order complexity and customer service handoffs.
Rollout timing is anchored to the July 21, 2020 Salesforce announcement and is presented as an implementation or purchase around 2020 in public materials. Governance focused on standardizing order to fulfillment workflows, enabling single order views for service teams, and phased configuration and testing across ecommerce and fulfillment operations.
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L’Oreal Australia | Consumer Packaged Goods | 1500 | $400M | Australia | Salesforce | Salesforce Commerce Cloud (Order Management) | Order Management | 2021 | n/a |
In 2021 L’Oreal Australia implemented Salesforce Commerce Cloud (Order Management) to centralize order orchestration for its eCommerce and retail operations. The deployment targeted the Corporate Services digital stack in Melbourne, Victoria, aligning with roles described for Digital System Administration and day to day support of new eCommerce functionality enhancement, retail operations and IT infrastructure.
The implementation of Salesforce Commerce Cloud (Order Management) focused on core Order Management capabilities, including order capture and lifecycle orchestration, fulfillment staging and routing, inventory visibility for digital channels, and returns and adjustments workflows. Configuration work emphasized system setup, development of test cases, execution of testing procedures and operational maintenance routines to ensure supportability and system performance.
Operational coverage included support for digital commerce teams, retail operations and IT service management, with the Digital System Administration function responsible for incident response, monitoring system health, gathering system statistics and resolving service tickets across business areas. The implementation narrative includes translating technical specifications into clear non technical requirements and defining maintenance procedures to support scalability and ease of maintenance.
Governance and process changes were centered on formalizing testing and quality assurance practices, coordinating execution of testing procedures, and establishing ticketing and escalation workflows for ongoing support. Day to day operational governance emphasized hands on business systems administration, proactive problem solving, and continuous configuration management to sustain the Order Management environment.
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Buyer Intent: Companies Evaluating Salesforce Commerce Cloud (Order Management)
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating Salesforce Commerce Cloud (Order Management). Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating Salesforce Commerce Cloud (Order Management) for Order Management include:
- Forter, a United States based Professional Services organization with 500 Employees
- Bytedance, a United States based Professional Services company with 100 Employees
- India.Gov.In, a India based Government organization with 500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Salesforce Commerce Cloud (Order Management) Coverage
Salesforce Commerce Cloud (Order Management) is a Order Management solution from Salesforce.
Companies worldwide use Salesforce Commerce Cloud (Order Management), from small firms to large enterprises across 21+ industries.
Organizations such as Crocs, L’Oreal Australia, Eminence Organic Skin Care, alice + olivia and Kathy Kuo Home are recorded users of
Salesforce Commerce Cloud (Order Management) for Order Management.
Companies using Salesforce Commerce Cloud (Order Management) are most concentrated in Retail, Consumer Packaged Goods and Distribution, with adoption spanning over 21 industries.
Companies using Salesforce Commerce Cloud (Order Management) are most concentrated in United States, Australia and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Salesforce Commerce Cloud (Order Management) across Americas, EMEA, and APAC.
Companies using Salesforce Commerce Cloud (Order Management) range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 60%, large organizations with 1,001-10,000 employees - 40%, and global enterprises with 10,000+ employees - 0%.
Customers of Salesforce Commerce Cloud (Order Management) include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Salesforce Commerce Cloud (Order Management) customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Order Management.