List of Salesforce Manufacturing Cloud Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Salesforce Manufacturing Cloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Manufacturing Cloud for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Manufacturing Cloud for CRM include: Jpw Industries, a United States based Manufacturing organisation with 440 employees and revenues of $194.0 million, Kawasaki Motors Corp U.S.A, a United States based Manufacturing organisation with 2500 employees and revenues of $160.0 million, Mipox Corporation, a Japan based Oil, Gas and Chemicals organisation with 466 employees and revenues of $90.8 million, Gelita Usa Chicago, a United States based Oil, Gas and Chemicals organisation with 16 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Manufacturing Cloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Manufacturing Cloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Gelita Usa Chicago | Oil, Gas and Chemicals | 16 | $1M | United States | Salesforce | Salesforce Manufacturing Cloud | CRM | 2019 | n/a |
In 2019 Gelita Usa Chicago participated as a pilot collaborator for Salesforce Manufacturing Cloud, joining the vendor's pilot program that launched mid 2019. The engagement concentrated on Manufacturing Cloud modules for manufacturing CRM, sales agreement management and account based forecasting, and the company contributed feature feedback to shape EMENA specific functionality. Module usage beyond the pilot is inferred from Salesforce pilot listings and industry reporting, and exact go live dates are estimated from the 2019 pilot start.
As a pilot collaborator Gelita Usa Chicago engaged in configuration and testing of Salesforce Manufacturing Cloud capabilities typical of CRM deployments, including account based forecasting workflows and sales agreement configuration for manufacturing sales operations. Deployment followed a cloud SaaS model under Salesforce Manufacturing Cloud and governance was structured around pilot feedback cycles and feature validation with the vendor, aligning sales and operations use cases. The implementation signal centers on pilot participation and product co development activity within the CRM category rather than confirmed full production rollout.
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Jpw Industries | Manufacturing | 440 | $194M | United States | Salesforce | Salesforce Manufacturing Cloud | CRM | 2025 | n/a |
In 2025 JPW Industries deployed Salesforce Manufacturing Cloud as a CRM implementation that incorporated Agentforce for Manufacturing to augment sales, service, inventory, and field operations. The rollout focused on embedding AI agents into Manufacturing Cloud and Field Service workflows to reduce manual order handling and administrative loads across customer experience, direct sales, dispatch, and technician teams.
The implementation used out of the box agent templates and role based agent topics and actions to automate core manufacturing workflows. Functional capabilities implemented include monitoring production versus demand and alerting account teams, automated inventory search and replenishment requests, incentive program management support, proactive asset issue detection, automatic creation of repair quotes and work orders, natural language appointment booking, schedule gap resolution and automated technician report drafting. Agents run on Data Cloud and the Atlas Reasoning Engine to reason over industry data models and take contextual actions inside Salesforce Manufacturing Cloud.
Agentforce agents were configured to pull live data from ERPs, field knowledge bases, asset IoT systems, and websites so agents can respond and act in real time. Integrations explicitly tied AI decisioning to Manufacturing Cloud and Field Service processes, enabling agents to autonomously match technicians, recommend dispatch fills, save reports to the correct work order, and send customer notifications. Operational coverage spanned sales, service, product management, and field maintenance without specifying additional third party integrators.
Governance was implemented using low code guardrails and built in security controls to limit hallucination and manage data access while enabling rapid adaptation of templates across departments. JPW Industries reported explicit operational outcomes, noting that "it used to take 16 to 24 hours for us to process a manual order. Now with Agentforce, we’ve reduced that time to less than an hour," and that Agentforce helped reduce case resolution time by almost 40% while absorbing a 15% increase in workload. The Salesforce Manufacturing Cloud CRM deployment emphasized quick agent deployment, industry specific reasoning, and governed AI automation for sales, service, inventory, and field service functions.
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Kawasaki Motors Corp U.S.A | Manufacturing | 2500 | $160M | United States | Salesforce | Salesforce Manufacturing Cloud | CRM | 2019 | n/a |
In 2019 Kawasaki Motors Corp U.S.A implemented Salesforce Manufacturing Cloud as part of a broader Salesforce CRM deployment that included Sales Cloud, Service Cloud and Agentforce to unify sales, service and production data for Kawasaki Engines. The deployment targeted CRM and service process automation across the United States with explicit emphasis on improving dealer support and warranty handling.
The implementation configured core Sales Cloud account and opportunity management, Service Cloud case and field service workflows, and Manufacturing Cloud production-aligned sales planning capabilities to align order and service processes. Automation focused on claim-processing workflows and warranty processing, with CRM workflow rules, automated case routing and process orchestration used to reduce manual handoffs.
Integrations included an AppExchange partner integration with Tavant for warranty automation to accelerate response times and streamline claims intake and adjudication. Operational coverage was United States centric, impacting sales, service, production planning and dealer support functions, with data unified between sales, service and production records to improve cross-functional visibility.
Governance emphasized CRM process standardization and structured rollout of service and warranty automation capabilities, with changes to claim handling workflows and service governance to support dealer interactions. Outcomes reported by the program include improved dealer experience, faster response times, higher customer satisfaction and a doubling of claim-processing capacity following the warranty automation integration with Tavant.
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Oil, Gas and Chemicals | 466 | $91M | Japan | Salesforce | Salesforce Manufacturing Cloud | CRM | 2023 | n/a |
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