List of Salesforce Slack AI Customers
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Since 2010, our global team of researchers has been studying Salesforce Slack AI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Salesforce Slack AI for Generative AI Platforms from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Salesforce Slack AI for Generative AI Platforms include: Saks Fifth Avenue, a United States based Retail organisation with 13000 employees and revenues of $3.90 billion, reMarkable AS, a Norway based Retail organisation with 140 employees and revenues of $24.0 million and many others.
Contact us if you need a completed and verified list of companies using Salesforce Slack AI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Salesforce Slack AI customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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reMarkable AS | Retail | 140 | $24M | Norway | Salesforce | Salesforce Slack AI | Generative AI Platforms | 2025 | n/a | In 2025, reMarkable AS deployed Salesforce Slack AI as a central component of a unified Generative AI Platforms strategy to scale customer service and internal IT support while supporting expansion into B2B. reMarkable AS implemented Salesforce Slack AI to unify customer data, metadata, AI agents, and core clouds, shifting away from disconnected tools toward a single platform approach. The implementation delivered modular agent capabilities, including the customer-facing virtual agent Mark powered by Agentforce and an internal IT help desk agent Saga embedded in Slack. Mark was launched in a three week deployment and handled over 25,000 customer conversations, resolving 35 percent of inbound inquiries while contributing to rising NPS. Saga automated repetitive IT tasks such as password resets inside Slack, enabling faster employee support and reducing manual ticket handling for the IT team. Architecturally the rollout integrated Agentforce agents with Salesforce Service Cloud, Sales Cloud, and Marketing Cloud to provide conversational automation, case creation routing, and data-driven segmentation. Slack was used as the primary collaboration and agent interface, and reMarkable linked its paper tablet workflows into Slack to streamline the flow of ideas into work systems. Salesforce Professional Services supported the rapid deployment and configuration efforts, enabling tight orchestration between agent logic, cloud routing rules, and Slack workflow actions. Governance emphasized a human first operating model that lets customers and employees choose AI or human interactions, and an agent first enterprise vision that extends from service into commerce, sales, marketing, and product adoption. The program included co-creation work with Salesforce on future agent concepts such as commerce agents for B2B support and sales coaching agents, positioning Salesforce Slack AI as a platform for both external customer service and internal operational automation. Operational scope covered customer service and IT support across the organization, with plans to extend agent capabilities into sales and marketing workflows. | |
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Saks Fifth Avenue | Retail | 13000 | $3.9B | United States | Salesforce | Salesforce Slack AI | Generative AI Platforms | 2024 | n/a | In 2024 Saks Fifth Avenue implemented Salesforce Slack AI as part of a broader Generative AI Platforms deployment with Salesforce to enhance both Saks.com and Saks Fifth Avenue stores. The implementation is framed inside Salesforce Customer 360 capabilities, extending Commerce Cloud live commerce and fulfillment workflows, expanding Slack AI for employee collaboration, and onboarding Data Cloud and Agentforce as next phase components. The deployment configures Commerce Cloud to continue handling order capture, inventory visibility, and fulfillment orchestration across online and in-store channels, while Salesforce Slack AI is provisioned to surface contextual AI summaries and contextual answers inside Slack for customer service and merchandising teams. Data Cloud is planned to unify customer identity and transaction signals into a single profile, and Agentforce is staged to execute purpose built autonomous agents for routine service interactions such as order updates and status inquiries. Integrations are implemented across Customer 360 elements, linking Commerce Cloud transaction data to Data Cloud customer profiles, and feeding Agentforce agents with consolidated sales, service, and commerce context. Slack is positioned as the collaboration and operational hub, with Slack AI delivering concise summaries of long conversation threads and direct citations to relevant Slack messages, and these Slack signals are included in the unified customer context used by service and stylist advisor workflows. Governance and workflow changes focus on operationalizing AI driven recommendations and next best actions into frontline agent interfaces, elevating human agents to handle complex cases while Agentforce automates routine requests. The program requires data harmonization and cross functional process alignment across ecommerce, store operations, customer service, and IT support to ensure consistent customer profiles and reliable agent behavior. Stated outcomes include more personalized luxury experiences, improved white glove customer support, enhanced employee collaboration, and the ability to deliver consistent experiences across digital and physical channels. Salesforce Slack AI, combined with Commerce Cloud, Data Cloud, and Agentforce, is positioned to drive deeper customer relationships and greater operational efficiency in Saks Fifth Avenue retail operations. |
Buyer Intent: Companies Evaluating Salesforce Slack AI
- Tamiami Airport Business Association United States, a United States based Non Profit organization with 10 Employees
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