List of SAP S/4 HANA Collections Management Customers

SAP

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26944

$23.2B

Since 2010, our global team of researchers has been studying SAP S/4 HANA Collections Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased SAP S/4 HANA Collections Management for Debt Collection and Recovery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using SAP S/4 HANA Collections Management for Debt Collection and Recovery include: Abbott Ireland, a Ireland based Life Sciences organisation with 3000 employees and revenues of $1.20 billion, Lakeside Foods, a United States based Manufacturing organisation with 2000 employees and revenues of $300.0 million, Waters Corporation, a Singapore based Life Sciences organisation with 200 employees and revenues of $31.0 million and many others.

Contact us if you need a completed and verified list of companies using SAP S/4 HANA Collections Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The SAP S/4 HANA Collections Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Customer	Industry	Empl.	Revenue	Country	Vendor	Application	Category	When	SI	Insight Source
Abbott Ireland	Life Sciences	3000	$1.2B	Ireland	SAP	SAP S/4 HANA Collections Management	Debt Collection and Recovery	2020	n/a	In 2020, Abbott Ireland implemented SAP S/4 HANA Collections Management to support its Credit and Collections operations, explicitly aligning the deployment with the Debt Collection and Recovery application category. The implementation is centered on SAP S/4 HANA Collections Management within the FSCM suite and is used by credit and collections personnel covering Europe and North America, with activity recorded in English, Spanish, Italian, Portuguese and French markets. The deployment emphasizes FSCM Collections Management for account monitoring and contact logging, FSCM Dispute Management for customer dispute lifecycle handling, and FSCM Credit Management for credit limit requests and order release controls. Functional capabilities implemented include cash application verification, unapplied credit review and refund handling, daily credit queue management prior to shipment approvals, and structured dispute resolution workflows. Operationally the SAP S/4 HANA Collections Management implementation is integrated with accounts receivable processes and monthly close workflows, supporting cash application accuracy and KPI reporting used by Credit and Collections Analysts. The system is used to record customer contact activity and to manage productivity improvement initiatives, and it supports cross functional escalation paths that involve sales and senior management to accelerate collections. Governance and process changes introduced include daily review of the credit queue, formalized creation and approval of credit limit requests through FSCM Credit Management, and defined responsibilities for quarter end and public holiday support. The rollout places emphasis on consistent departmental practices for collections, dispute management and refund processing, and on maintaining accurate cash application as part of month end close and KPI stewardship.
Lakeside Foods	Manufacturing	2000	$300M	United States	SAP	SAP S/4 HANA Collections Management	Debt Collection and Recovery	2020	n/a	In 2020, Lakeside Foods implemented SAP S/4 HANA Collections Management in the Debt Collection and Recovery category as part of its SAP S/4HANA Finance and Controlling program. The deployment ran on SAP S/4HANA 1909 on premise and was managed by the internal ERP Application team focused on finance and accounts receivable processes. The implementation configured SAP S/4 HANA Collections Management alongside core FICO components including General Ledger, Accounts Payable, Accounts Receivable, FSCM credit management, and dispute and collections management. Functional design produced RICEFW deliverables including reports, interfaces, conversions, enhancements, forms and workflow to support collections segmentation, dispute handling, and automated collections processing. Integration work was executed in collaboration with development and data warehouse teams to define interfaces and data conversions, ensuring AR and collections records populated the enterprise data warehouse for reporting and analytics. Operational coverage centered on finance and controlling functions within Lakeside Foods, with senior SAP business analysts leading configuration, testing and ongoing support activities. Governance and rollout used the SAP Activate methodology within a scrum based agile framework, incorporating business process re engineering, detailed functional specifications, test scripts and end to end testing cycles. Ongoing issue resolution and application support were embedded in the ERP application team to sustain collections workflows and control processes.
Waters Corporation	Life Sciences	200	$31M	Singapore	SAP	SAP S/4 HANA Collections Management	Debt Collection and Recovery	2022	n/a	In 2022, Waters Corporation implemented SAP S/4 HANA Collections Management for Debt Collection and Recovery as part of a regional SAP S4 upgrade program covering the Asia Pacific region. The role of a Credit and Collections S4 Lead was central to the initiative, reporting into the Senior Finance Program Manager and operating on-site from Singapore and Bangalore Peenya to coordinate design and rollout activities across APAC. The implementation centered on configuring SAP S/4 HANA Collections Management to support core credit and collections workflows, including accounts receivable processing, credit exposure monitoring, and structured collection actions. The program required participation in functional and cross functional design sessions to develop requirements and approve solution designs, followed by detailed test plan development, creation of test sample data, execution of automated and manual test scripts, and review and approval of test results. Data mapping and data model alignment were explicit components of the deployment, with the credit and collections lead taking part in data modeling design sessions, reviewing and approving data transfer scripts, and validating data migration outcomes. The APAC scope positioned the implementation as the primary credit and collections ledger within the region, and the lead acted as the single point of contact for S4 matters related to credit and collections processes. Governance and change management were built into the rollout, with the credit and collections lead serving as a subject matter expert, change agent, and train the trainer. Post go live support included hypercare responsibilities, escalation handling, and the development of a continuous improvement roadmap for subsequent releases, reflecting an operational model that combined centralized program governance with localized site execution.

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