List of Satellite Help Desk Customers
Nashik, 422005,
India
Since 2010, our global team of researchers has been studying Satellite Help Desk customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Satellite Help Desk for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Satellite Help Desk for IT Service Management include: Invest India, a India based Government organisation with 611 employees and revenues of $4.0 million, Engine Computers, a United Kingdom based Professional Services organisation with 16 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Satellite Help Desk, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Satellite Help Desk customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Engine Computers | Professional Services | 16 | $1M | United Kingdom | Vision Helpdesk | Satellite Help Desk | IT Service Management | 2014 | n/a | In 2014, Engine Computers implemented Vision Helpdesk's Satellite Help Desk for IT Service Management. The Satellite Help Desk deployment consolidated support for this UK based IT services firm across multiple client companies and languages while maintaining isolated branded portals for each company. The implementation configured core IT Service Management capabilities including per-company branded portals, multi-language support, SLA enforcement, workflow automation, and automated ticket routing. Configuration emphasized ticket distinction through routing rules and workflow triggers, and the Satellite Help Desk instance was organized to preserve separate knowledge-bases and access controls per customer company. Operational coverage focused on support teams serving multiple companies from a single platform, enabling expansion to additional corporate clients without commingling data. Governance was implemented around per-company access and knowledge-base separation, with SLA enforcement and workflow automation formalizing routing and escalation processes. The project delivered explicit outcomes described by the implementer, namely improved ticket distinction, automated routing, and enabled multi-company expansion while preserving per-company access and knowledge-bases. | |
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Invest India | Government | 611 | $4M | India | Vision Helpdesk | Satellite Help Desk | IT Service Management | 2020 | n/a | In 2020, Invest India deployed Vision Helpdesk's Satellite Help Desk to manage multiple government portals and centralize investor and startup queries. The Satellite Help Desk implementation addressed IT Service Management needs for India-based customer support, consolidating incoming inquiries into a single operational queue for faster assignment and resolution. The deployment leveraged core IT Service Management capabilities, including configurable ticket routing, SLA management, role based queues and automated email alerts. Reporting and automated feedback collection were configured as part of the application, enabling structured case classification, escalation rules and dashboarded visibility into ticket status and service level adherence. Operational coverage focused on investor and startup support across multiple government portals, bringing customer support and IT operations teams into a centralized workflow. Governance changes included standardized ticket intake, SLA driven prioritization and programmed notification flows to enforce response targets and collect post resolution feedback. Results stated by the project include faster work distribution, better reporting and automated feedback collection for large volumes of incoming queries, achieved through the Satellite Help Desk configuration and process centralization. Invest India Satellite Help Desk IT Service Management supports ongoing operational continuity for investor engagement and portal support functions. |
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