List of SatisFactory Customers
Levallois-Perret, 92300,
France
Since 2010, our global team of researchers has been studying SatisFactory customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SatisFactory for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SatisFactory for Customer Experience include: Primagaz France, a France based Oil, Gas and Chemicals organisation with 14000 employees and revenues of $8.55 billion, SUEZ France, a France based Utilities organisation with 25000 employees and revenues of $5.40 billion, Areas Assurances, a France based Insurance organisation with 1300 employees and revenues of $500.0 million, Belambra France, a France based Leisure and Hospitality organisation with 1382 employees and revenues of $293.0 million and many others.
Contact us if you need a completed and verified list of companies using SatisFactory, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SatisFactory customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Areas Assurances | Insurance | 1300 | $500M | France | SatisFactory | SatisFactory | Customer Experience | 2018 | n/a |
In 2018, Areas Assurances began working with SatisFactory to formalize a continuous improvement program for customer satisfaction using SatisFactory, targeting core moments of customer interaction within a Customer Experience framework. The engagement was positioned to deliver a global view of satisfaction trends at strategic key moments while preserving granular visibility by agency and by communication channel, supporting detailed follow up and faster operational decision cycles.
SatisFactory was configured to capture event-based satisfaction measurements at preidentified strategic moments, to aggregate results into agency-level and channel-level dashboards, and to surface exception reports for rapid response. Functional capabilities implemented include satisfaction scoring and trend analytics, segmentation by agency and communication channel, dashboarding for regional and operational managers, and alerting workflows to trigger corrective action, all aligned with standard Customer Experience measurement and feedback loops.
Operational scope covered Areas Assurances agency networks in France and the business functions of customer service, regional management, and operations, with governance centered on continuous review of strategic moments and agency performance. The implementation was presented in a 45 minute session that reviewed encountered issues, explained the system configuration, and included question and answer discussion, highlighting that the SatisFactory deployment enabled detailed follow up and an unfailing reactivity in Areas Assurances decision making.
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Belambra France | Leisure and Hospitality | 1382 | $293M | France | SatisFactory | SatisFactory | Customer Experience | 2018 | n/a |
In 2018, Belambra France implemented SatisFactory to centralize guest feedback across its network of holiday clubs, aligning the rollout with its Customer Experience priorities. The implementation focused on consolidating disparate survey inputs and online review feeds into a unified listening capability managed by the central customer experience function.
The deployment used the SatisFactory Feedback listening platform to consolidate surveys, aggregate social reviews and manage online review response workflows. Configuration centered on survey ingestion, review aggregation and routing of feedback to operational owners, enabling structured follow up and visibility into guest sentiment across sites.
Operational coverage spanned Belambra clubs in France and involved both front line guest services and central operations, reflecting the organisation level involvement reported. The solution stitched consolidated survey results and social reviews into a single feedback stream that informed local club teams and central CX staff without naming additional system integrations.
Governance changes emphasized distributed accountability, with local club managers and central customer experience teams assigned responsibility for responsiveness and review management. The SatisFactory Customer Experience implementation reportedly doubled the number of clubs with a TripAdvisor rating above 4/5 within one year, demonstrating a measurable improvement in online review standing following the centralized feedback and responsiveness program.
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Primagaz France | Oil, Gas and Chemicals | 14000 | $8.5B | France | SatisFactory | SatisFactory | Customer Experience | 2017 | n/a |
In 2017, Primagaz France engaged SatisFactory to centralize customer feedback and to drive a customer-centric retention program across its French operations. The deployment used SatisFactory in the Customer Experience category to consolidate survey capture and listening workflows into a single platform supporting customer service and retention functions.
The implementation leveraged the SatisFactory Feedback/listening solution to support surveys, review management and routing of operational corrective actions. Configuration work focused on survey orchestration, review aggregation and workflow triggers that surface issues to operational teams, with reporting and listening dashboards feeding customer service and retention workflows.
Operational scope centered on Primagaz France customer service and retention teams, with governance established around centralized feedback intake and escalation paths that embed corrective actions into operational processes. The account is recorded as a SatisFactory customer since 2017 and the engagement documentation notes a strategic shift in 2022.
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Utilities | 25000 | $5.4B | France | SatisFactory | SatisFactory | Customer Experience | 2019 | n/a |
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