List of Scout APM Customers
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Since 2010, our global team of researchers has been studying Scout APM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Scout APM for Application Performance Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Scout APM for Application Performance Management include: KPMG, a Netherlands based Professional Services organisation with 273424 employees and revenues of $36.40 billion, Root Inc., a United States based Insurance organisation with 765 employees and revenues of $311.0 million, Recurly, a United States based Professional Services organisation with 350 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Scout APM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Scout APM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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KPMG | Professional Services | 273424 | $36.4B | Netherlands | Scout Monitoring | Scout APM | Application Performance Management | 2021 | n/a |
In 2021, KPMG implemented Scout APM to strengthen Application Performance Management for client facing applications and services in the United States. The deployment was centered on application performance and DevOps monitoring rather than audit or consulting processes. Scout APM was used to improve observability and to help engineering teams find performance bottlenecks faster.
The implementation emphasized APM and tracing capabilities typical of the Application Performance Management category, including distributed tracing, transaction monitoring, real time metrics, and error tracking to surface slow endpoints and hotspots. Configuration work focused on instrumentation of application services and service level visibility across web and backend components. These capabilities align with Scout APM functionality and standard observability workflows for performance diagnosis.
Operational coverage targeted client facing services and the engineering teams responsible for those services in the United States. Deployment was embedded into DevOps incident triage and performance troubleshooting workflows, enabling teams to correlate traces with deployments and alerts.
Governance emphasized engineering ownership of monitoring configuration and observability runbooks, with tooling oriented to reduce time to identify bottlenecks. KPMG Scout APM Application Performance Management supported engineering observability and performance troubleshooting, with the engagement described as focused on application performance rather than advisory or audit functions.
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Recurly | Professional Services | 350 | $35M | United States | Scout Monitoring | Scout APM | Application Performance Management | 2021 | n/a |
In 2021, Recurly implemented Scout APM to instrument and monitor backend web application performance across its engineering and DevOps teams. The deployment targeted application performance and observability use cases, specifically to trace slow requests and highlight N+1 database query patterns for faster remediation, aligning Recurly, Scout APM, Application Performance Management, and engineering operational needs.
The implementation leaned on Scout APM tracing capabilities and query analysis functionality to capture spans, trace slow transactions, and surface inefficient SQL patterns within service code paths. Scout APM was configured to collect request traces and query-level diagnostics from production services, enabling developers to move from symptom detection to detailed request-level context during troubleshooting.
Operational coverage centered on engineering and DevOps workflows for backend services, with instrumentation embedded in application runtime and traces used as the primary signal for incident triage and performance debugging. The Application Performance Management deployment supported observability workflows such as trace-based debugging, root-cause analysis, and prioritization of code level fixes by surfacing hot spots and repeated slow request patterns.
Governance and process changes included standardizing instrumentation practices and integrating trace review into incident response and post incident analysis, shifting ownership of performance monitoring to engineering teams. The Scout APM implementation yielded improved issue detection and faster root-cause analysis, reducing time spent locating slow requests and N+1 queries during remediation activities.
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Root Inc. | Insurance | 765 | $311M | United States | Scout Monitoring | Scout APM | Application Performance Management | 2021 | n/a |
In 2021, Root Inc. implemented Scout APM to provide Application Performance Management support for its engineering and DevOps teams in the United States. The deployment focused on visibility for web applications and microservice performance to surface request-level latency and service degradation.
Implementation centered on distributed request tracing, transaction-level profiling, slow database query detection, and real-time performance dashboards inferred from Scout APM feature capabilities. Engineering teams instrumented services with Scout APM agents, configured alerting thresholds, and used traces to pinpoint slow queries and problematic endpoints.
Operational scope covered Root Inc. engineering and DevOps functions across its U.S. sites, with monitoring embedded into incident triage and on-call workflows to accelerate mean time to diagnosis. The use of Scout APM extended across web and backend services, providing a unified view of application and database performance.
Governance included standardized instrumentation practices and playbooks for alert handling, with a phased rollout by service owner to control risk and adoption. Root Inc. reported faster troubleshooting and reduced response times as outcomes following the Scout APM implementation.
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Buyer Intent: Companies Evaluating Scout APM
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