List of Selbetti Nexcore Customers
Joinville, 89202-350, SC,
Brazil
Since 2010, our global team of researchers has been studying Selbetti Nexcore customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Selbetti Nexcore for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Selbetti Nexcore for Call Center include: Bradesco Seguros, a Brazil based Insurance organisation with 7000 employees and revenues of $16.10 billion, iFood, a Brazil based Distribution organisation with 5539 employees and revenues of $991.0 million, O Boticario, a Brazil based Consumer Packaged Goods organisation with 80 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Selbetti Nexcore, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Bradesco Seguros | Insurance | 7000 | $16.1B | Brazil | Selbetti | Selbetti Nexcore | Call Center | 2021 | n/a |
In 2021, Bradesco Seguros implemented Selbetti Nexcore as a Call Center solution to support customer service and customer experience operations. Selbetti Nexcore was deployed as an omnichannel contact center platform in Brazil, with vendor materials indicating support for voice, chat and quality monitoring to improve customer service across the insurer's contact operations.
The deployment centers on the Nexcore CCaaS contact-center platform capabilities, configured to manage omnichannel routing, voice and chat interactions, and quality monitoring workflows that enforce service standards and agent evaluation. Module usage and the characterization of Selbetti Nexcore as a CCaaS/contact-center platform are inferred from Selbetti acquisition and product pages rather than from a public Bradesco case study, and the implementation narrative therefore focuses on functional coverage within Bradesco Seguros customer service rather than on specific integrations or measured outcomes.
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iFood | Distribution | 5539 | $991M | Brazil | Selbetti | Selbetti Nexcore | Call Center | 2021 | n/a |
In 2021, iFood implemented Selbetti Nexcore for Call Center use in Brazil to operationalize contact-center and digital-channel orchestration. Selbetti Nexcore is cited in vendor materials as supporting high-volume customer interactions across voice and messaging, indicating the platform is being used by iFood to unify customer service channels.
Vendor descriptions and announcements imply the deployment centers on omnichannel CCaaS and automation capabilities within Selbetti Nexcore, aligning with Call Center functional workflows. Inferred functional modules include session routing and queue management for voice, messaging orchestration for chat and SMS channels, and automation features for common customer flows and interactive responses, all implemented to support contact-center operations and digital channels.
Operational scope is concentrated on customer service and contact-center operations in Brazil, with Selbetti Nexcore enabling orchestration across voice and messaging touchpoints. The implementation positions iFood Selbetti Nexcore Call Center to centralize channel handling and automated workflows within contact-center processes, based on vendor-provided customer evidence rather than a standalone public case study.
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O Boticario | Consumer Packaged Goods | 80 | $20M | Brazil | Selbetti | Selbetti Nexcore | Call Center | 2021 | n/a |
In 2021, O Boticario implemented Selbetti Nexcore, deploying Selbetti Nexcore as a Call Center solution to centralize omnichannel customer service and quality monitoring in Brazil. Selbetti cites O Boticario as a brand that integrated the vendor's CX contact center platform to consolidate service operations and monitoring across channels.
Implementation signals indicate use of Nexcore CCaaS contact center capabilities and monitoring modules, with configurations oriented to omnichannel routing, agent desktop orchestration, and structured quality monitoring workflows. Selbetti Nexcore was positioned to unify voice, messaging, and digital channel handling while providing recording and evaluation capabilities consistent with Call Center functional terminology.
Operational coverage focused on customer service and quality assurance teams within Brazil, aligning the Selbetti Nexcore Call Center application with front office customer care and CX governance. Vendor communications emphasize centralized monitoring and standardized evaluation processes as part of the implementation and ongoing governance.
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