List of ServiceNow Contract Management Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow Contract Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Contract Management for Contract Lifecycle Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Contract Management for Contract Lifecycle Management include: RACQ (Royal Automobile Club of Queensland), a Australia based Insurance organisation with 2712 employees and revenues of $1.51 billion, Pan-American Life Insurance Group, a United States based Insurance organisation with 2100 employees and revenues of $1.31 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Contract Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Contract Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Pan-American Life Insurance Group | Insurance | 2100 | $1.3B | United States | ServiceNow | ServiceNow Contract Management | Contract Lifecycle Management | 2020 | n/a |
In 2020 Pan-American Life Insurance Group implemented ServiceNow Contract Management. ServiceNow Contract Management is a Contract Lifecycle Management application deployed on the organizationwide ServiceNow platform, following an earlier companywide ServiceNow rollout that included bilingual training materials and operational governance components.
The implementation focused on core Contract Lifecycle Management capabilities, including a centralized contract repository, configurable approval workflows, contract authoring templates, obligation and renewal tracking, and role based access controls. Configuration emphasized workflow automation for intake, approval routing, and audit trail retention, aligning with standard contract lifecycle patterns for insurance contracting and vendor management.
Operationally the ServiceNow Contract Management solution was embedded in the existing ServiceNow environment and aligned with Service Desk and ITSM workflows used by the firm. Rollout and user enablement reflected the firmwide ServiceNow program, with training documentation delivered in Spanish and English and support processes instrumented through Service Desk channels to capture incidents and user feedback.
Governance leveraged the ServiceNow platform level processes already implemented by the firm, including incident management and root cause analysis workflows, and standardized CSAT reporting practices to monitor user satisfaction with platform services. Contract governance was structured around centralized approval matrices and lifecycle handoffs between legal, procurement, finance, and service operations to ensure consistent workflow execution within the ServiceNow Contract Management application.
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RACQ (Royal Automobile Club of Queensland) | Insurance | 2712 | $1.5B | Australia | ServiceNow | ServiceNow Contract Management | Contract Lifecycle Management | 2017 | n/a |
In 2017, RACQ implemented ServiceNow Contract Management to support Contract Lifecycle Management. The deployment centralized contract administration within Corporate Services and Security and established a single repository and standardized workflows for management of 130 plus active contracts involving internal teams and external partners.
The ServiceNow Contract Management configuration included a contract repository, obligation and milestone tracking, performance monitoring, due diligence and risk workflows, facilities and lease administration records, and document control. Automation was applied to established processes such as RFQ RFP RFI handling, contract negotiation lifecycle steps, contract governance and assurance, and performance management tied to contractual SLAs.
The implementation was integrated with existing operational systems that are explicitly in use at RACQ, including Serraview for space management, Rapid Global for contractor management and due diligence, and Insight Inner Range Concept 4000 for security device and access records. These integrations supported cross functional processes across procurement, facilities, security, contractor management, and project governance without introducing named third party implementation partners.
Governance and operating model changes were driven by a Corporate Services and Security Advisor role created in August 2017, which manages the performance, value and risk of the contract portfolio and oversees relationship management, contract assurance, tenders, contractor oversight, lease administration, policy and procedure control, and document administration within the ServiceNow Contract Management environment.
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Buyer Intent: Companies Evaluating ServiceNow Contract Management
- Angelo State University, a United States based Education organization with 600 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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