RACQ (Royal Automobile Club of Queensland)
2649 Logan Road,
Eight Mile Plains, 4113, QLD,
Australia
Eight Mile Plains, 4113, QLD,
Australia
61 7 3361-2444
Insurance
RACQ (Royal Automobile Club of Queensland) Technographics
RACQ (Royal Automobile Club of Queensland) Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by RACQ (Royal Automobile Club of Queensland) and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2712 RACQ (Royal Automobile Club of Queensland) employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that RACQ (Royal Automobile Club of Queensland) has purchased the following applications: Microsoft Dynamics AX for ERP Financial in 2016, Oracle Taleo Cloud Service for Recruiting, Applicant Tracking System in 2011, Temenos Infinity for Digital Banking in 2023 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems RACQ (Royal Automobile Club of Queensland) is running and its propensity to invest more and deepen its relationship with Microsoft , Oracle , INSIDE Recruitment or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing RACQ (Royal Automobile Club of Queensland) revenues, which have grown to $1.51 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for RACQ (Royal Automobile Club of Queensland) intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
RACQ (Royal Automobile Club of Queensland) Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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| Microsoft | Legacy | Microsoft Dynamics AX | ERP Financial | ERP Financial Management | n/a | 2016 | 2016 |
In 2016 RACQ implemented Microsoft Dynamics AX as part of an ERP Financial deployment supporting core finance operations across its insurance business. The implementation was positioned alongside cloud infrastructure work and operated within a mixed environment that included AWS for non production workloads and Azure for platform and CI CD orchestration.
Microsoft Dynamics AX was configured to support standard ERP Financial capabilities, with emphasis on general ledger, accounts payable, accounts receivable, financial reporting and payments workflows that align to insurance finance processes. Configuration management and automation code were delivered to provision and maintain Dynamics AX test and staging environments, enabling repeatable deployments and environment parity for release cycles.
The program integrated Dynamics AX workstreams with broader IT initiatives, including the One New Bank program where components were delivered for the Single Customer View Project and integration activity with TOMB and RACE infrastructure supported the re launch of RACE Bank. Infrastructure work included proof of concept lifts of VMware servers in the DMZ to AWS to enable data centre consolidation, the use of Puppet for AWS provisioning, Azure Resource Manager templates for Azure provisioning, Active Directory and Microsoft 365 support, and CI CD pipelines maintained within the Azure platform.
Governance centered on infrastructure as code, configuration management and Agile delivery practices, with a DevOps engineer responsible for provisioning, configuration management, Agile story estimation, defect management and maintaining WIKI documentation for Microsoft Dynamics AX. Operational outcomes explicitly recorded include delivery of Single Customer View components and contribution to the successful re launch of RACE Bank in September 2017, alongside ongoing Azure security posture maintenance and single person coverage as RACQs primary Azure technical resource.
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ERP Financial | ERP Financial Management |
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2021 | 2021 |
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ERP Financial | ERP Financial Management |
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2023 | 2024 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Oracle | Legacy | Oracle Taleo Cloud Service | Recruiting, Applicant Tracking System | HCM | n/a | 2011 | 2011 |
In 2011, RACQ (Royal Automobile Club of Queensland) implemented Oracle Taleo Cloud Service as its Recruiting,Applicant Tracking System. The deployment exposed Oracle Taleo Cloud Service on RACQ's public careers pages to capture applications and manage job postings directly through the website.
The implementation configured core Taleo modules common to applicant tracking such as requisition management, candidate management, interview scheduling, and offer workflow, leveraging configurable workflows and candidate profile management to support screening and selection processes. Oracle Taleo Cloud Service was used to structure job requisition approval paths and maintain recruiter and hiring manager workspaces.
Operational coverage centered on RACQ's HR and talent acquisition teams, providing recruiter dashboards and hiring manager access for roles across the organization in Australia. Integration points emphasized career site posting and candidate intake on RACQ's website, with data feeds captured into Taleo for lifecycle orchestration from application to offer.
Governance relied on HR-led configuration of approval workflows and security roles within Oracle Taleo Cloud Service to control access to applicant data and recruitment processes. Use of Oracle Taleo Cloud Service on the RACQ website established a centralized Recruiting,Applicant Tracking System that standardized candidate experience and recruitment process orchestration.
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Talent Assessment | HCM |
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2021 | 2021 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Temenos | Legacy | Temenos Infinity | Digital Banking | ERP Services and Operations | n/a | 2023 | 2024 |
In 2023, RACQ (Royal Automobile Club of Queensland) implemented Temenos Infinity to deliver Digital Banking capabilities focused on customer onboarding and account origination. The project used Temenos Infinity Onboarding & Origination solutions to support RACQ Bank as it extended into retail banking following its merger with QT Mutual Bank.
The implementation centered on Temenos Journey Manager to design and orchestrate omnichannel onboarding journeys, with explicit configuration for four retail banking products, personal loans, home loans, transaction accounts, and savings accounts. RACQ configured device-agnostic enrollment flows to allow customers to complete account opening on the device of their choice, and emphasized a fast, simple, user friendly onboarding experience.
Deployment was scoped to RACQ Bank retail acquisition channels and integrated the onboarding journey into the club s broader customer engagement for both banking and insurance services as stated by the program. The program timeline required rapid delivery, with RACQ targeting a four month launch window for the digital onboarding experiences.
Operational ownership and rollout required cross functional coordination across digital acquisition, product origination, and customer service teams to support the new account opening and origination workflows. Governance efforts aligned journey configurations with product rules for the four specified retail products and established an omnichannel operations model to ensure consistent customer experience across channels.
The implementation narrative positions Temenos Infinity as the platform enabling RACQ s Digital Banking onboarding and origination ambitions, designed to rival mainstream providers and to win new business by improving the start of the customer journey.
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Facility Management | ERP Services and Operations |
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2017 | 2017 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2016 | 2016 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2020 | 2020 |
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Collaboration | Collaboration |
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2017 | 2017 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Contract Lifecycle Management | Content Management |
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2017 | 2017 |
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Web Content Management | Content Management |
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2014 | 2014 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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CRM | CRM |
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2016 | 2017 |
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Customer Analytics | CRM |
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2012 | 2012 |
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Customer Experience | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2018 | 2018 |
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Customer Experience | CRM |
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2021 | 2021 |
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Data Management Platform | CRM |
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2020 | 2020 |
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Digital Advertising Platform | CRM |
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2023 | 2023 |
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Marketing Analytics | CRM |
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2016 | 2016 |
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Marketing Analytics | CRM |
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2019 | 2019 |
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Marketing Automation | CRM |
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2018 | 2018 |
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Marketing Automation | CRM |
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2019 | 2019 |
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Tag Management | CRM |
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2020 | 2020 |
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IT Asset Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Software Asset Management (SAM), IT Asset Management (ITAM) | IT Asset Management |
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2017 | 2017 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2013 | 2013 |
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IT Service Management | ITSM |
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2023 | 2023 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2017 | 2017 |
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SPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Configure Price Quote (CPQ) | SPM |
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2018 | 2018 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Apps Development | PaaS |
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2020 | 2020 |
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Robotic Process Automation | PaaS |
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2016 | 2016 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2017 | 2017 |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Identity and Access Management (IAM) | CyberSecurity |
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2021 | 2021 |
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Secure Web Gateways (SWG) | CyberSecurity |
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2014 | 2014 |
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IT Decision Makers and Key Stakeholders at RACQ (Royal Automobile Club of Queensland)
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by RACQ (Royal Automobile Club of Queensland) Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from RACQ (Royal Automobile Club of Queensland) IT executives and key decision makers. This section highlights RACQ (Royal Automobile Club of Queensland)'s latest recorded technology evaluations, including Fiserv Signature Bank Platform for Core Banking on 2025-11-17 and IBM Cognos TM1 for EPM on 2024-11-28. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the RACQ (Royal Automobile Club of Queensland) digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD RACQ (Royal Automobile Club of Queensland) Technographics
RACQ (Royal Automobile Club of Queensland) is a Insurance organization based in Australia,
with around 2712 employees and annual revenues of $1.51 billion.
RACQ (Royal Automobile Club of Queensland) operates a diverse technology stack with applications such as
Microsoft Dynamics AX, Oracle Taleo Cloud Service and Temenos Infinity,
covering areas like ERP Financial, Recruiting, Applicant Tracking System and Digital Banking.
RACQ (Royal Automobile Club of Queensland) has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Microsoft, Oracle and Temenos.
RACQ (Royal Automobile Club of Queensland) recently adopted applications including
Microsoft Dynamics 365 for Finance and Operations in 2023, Temenos Infinity in 2023 and Adform in 2023,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of RACQ (Royal Automobile Club of Queensland)’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates RACQ (Royal Automobile Club of Queensland)’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete RACQ (Royal Automobile Club of Queensland) technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.