List of ServiceNow ESG Customers
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Since 2010, our global team of researchers has been studying ServiceNow ESG customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow ESG for Environmental, Social, and Governance (ESG) from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow ESG for Environmental, Social, and Governance (ESG) include: National Grid, a United Kingdom based Utilities organisation with 31653 employees and revenues of $24.16 billion, Cognizant, a United States based Professional Services organisation with 349800 employees and revenues of $19.74 billion, KPMG Switzerland, a Switzerland based Professional Services organisation with 3134 employees and revenues of $681.0 million, Verdantix, a United Kingdom based Professional Services organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow ESG, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow ESG customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cognizant | Professional Services | 349800 | $19.7B | United States | ServiceNow | ServiceNow ESG | Environmental, Social, and Governance (ESG) | 2023 | n/a |
In 2023, Cognizant implemented ServiceNow ESG using ServiceNow Integrated Risk Management to monitor Environmental, Social, and Governance (ESG) related and country-specific continuity risks. The deployment produces ESG risk dashboards that inform client decisions, notably for regions such as India and the Philippines.
The implementation leverages Integrated Risk Management modules configured to capture ESG metrics, continuity risk indicators, and reporting workflows, with IRM-driven dashboards applied for regional risk analysis. Module usage for ESG reporting is inferred from the ServiceNow customer story describing Cognizant's IRM deployment, and ServiceNow ESG is used as both an operational risk monitoring tool and a reporting layer for ESG governance.
Operational scope centers on client-facing risk and continuity functions in the named regions, and the program is being developed further into 2024 to expand IRM-driven ESG dashboards and reporting capabilities. Governance changes emphasize centralized risk dashboards and structured ESG reporting workflows to support client decision making. Development into 2024 indicates a phased rollout and continued configuration of reporting modules.
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KPMG Switzerland | Professional Services | 3134 | $681M | Switzerland | ServiceNow | ServiceNow ESG | Environmental, Social, and Governance (ESG) | 2022 | n/a |
In 2022, KPMG Switzerland implemented ServiceNow ESG to centralize carbon accounting and automate ESG data collection and approvals across finance, facility management, and corporate responsibility teams. The deployment was focused in Switzerland and leveraged ServiceNow ESG to operationalize Environmental, Social, and Governance (ESG) workflows for emissions tracking and approval lifecycles.
KPMG configured modules for carbon accounting, automated data collection, approvals orchestration, and reporting dashboards, using ServiceNow ESG to produce audit ready emissions calculations. The implementation included configurable data ingestion and validation logic and approval routing to align finance, facilities, and corporate responsibility processes. Dashboards and reporting were delivered within the platform to provide consolidated views for compliance and client advisory reuse.
Governance was structured around cross functional ownership with formalized approval workflows and audit oriented reporting models, enabling consistent data provenance and review across departments. The rollout delivered dashboards and audit ready emissions calculations and created a reusable ESG framework KPMG can take to clients as documented in the ServiceNow customer story. The configuration positions KPMG Switzerland to reuse ServiceNow ESG capabilities in client engagements and to centralize ongoing ESG data collection and approvals.
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National Grid | Utilities | 31653 | $24.2B | United Kingdom | ServiceNow | ServiceNow ESG | Environmental, Social, and Governance (ESG) | 2023 | n/a |
In 2023 National Grid implemented ServiceNow ESG as part of an expansion of its ServiceNow footprint beyond ITSM. The deployment extended capabilities into Integrated Risk Management, Strategic Portfolio Management and ESG Management to embed sustainability into IT decision-making and gain greater oversight of environmental initiatives.
ServiceNow ESG and associated modules were configured to align Environmental, Social, and Governance (ESG) reporting with IT operations, using the platform's ESG Management module alongside Strategic Portfolio Management and Integrated Risk Management. Configurations emphasized workflow orchestration between ITSM processes, risk registers and portfolio prioritization to surface sustainable IT choices during planning and change cycles.
The use case is UK focused, centering operational coverage on IT teams and cross functional stakeholders responsible for risk, portfolio and sustainability programs. Integration occurred within the existing ServiceNow estate to create unified data oversight across IT and ESG workflows and to connect IT process telemetry with ESG management records.
Governance adjustments introduced centralized oversight and aligned workflows so that IT decision making incorporated sustainability checkpoints across portfolio and risk governance. Outcomes described in the customer story include improved data oversight and integration across IT and ESG workflows and greater oversight of environmental initiatives under ServiceNow ESG.
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Professional Services | 100 | $10M | United Kingdom | ServiceNow | ServiceNow ESG | Environmental, Social, and Governance (ESG) | 2021 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow ESG
- Ernst & Young ShinNihon Germany, a Germany based Professional Services organization with 100 Employees
- Leonardo-Finmeccanica, a United Kingdom based Aerospace and Defense company with 7500 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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