List of ServiceNow ITSM Customers
Santa Clara, 95054, CA,
United States
Since 2010, our global team of researchers has been studying ServiceNow ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow ITSM for IT Service Management include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion, CVS Health, a United States based Healthcare organisation with 219000 employees and revenues of $372.81 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The ServiceNow ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-Net Singapore Pte | Professional Services | 42 | $5M | Singapore | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | n/a |
In 2023, 1-Net Singapore Pte implemented ServiceNow ITSM to support IT Service Management. The deployment exposed ServiceNow ITSM capabilities via the company website to provide a public facing service portal for self-service ticket submission and status tracking.
Configuration emphasized core IT Service Management workflows, with ServiceNow ITSM configured to manage incident management, problem management, change management, and a service catalog. Automation for ticket routing, assignment rules, and SLA tracking was applied to align operational processes with the companys small IT team.
Integrations focused on embedding the ServiceNow service portal into the corporate website to streamline user intake and provide authenticated request visibility for employees. Operational coverage targeted internal IT and business function support within 1-Net Singapore Pte in Singapore, with governance implemented through standardized ticket lifecycle workflows, role based access controls, and approval routing to support change governance and request fulfilment.
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11:11 Systems | Professional Services | 1250 | $160M | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2020 | n/a |
In 2020, 11:11 Systems implemented ServiceNow ITSM to centralize IT Service Management capabilities and surface a self-service presence on their public website. The deployment of ServiceNow ITSM supports the companys IT operations and service desk functions, aligning the application with enterprise support workflows and the IT Service Management category.
Configuration centered on standard ITSM modules, including incident management, problem management, change management, a service catalog, knowledge management, and a configuration management database. ServiceNow ITSM was configured with workflow automation and role based access to route requests and incidents to IT and support teams, and the service catalog was exposed through the company website for employee and client self service.
Operational coverage emphasizes IT and support departments across the companys United States operations, using ServiceNow ITSM as the primary ticketing and request orchestration layer. The implementation integrates the web facing self service portal with internal ticket routing and the CMDB driven asset context to support lifecycle workflows and service request fulfillment.
Governance focused on ITIL aligned process controls, change control workflows, and CMDB stewardship to manage configuration items and approval paths. Rollout followed a phased approach that prioritized service catalog items and core incident and change workflows before broader catalog expansion and knowledge base scaling.
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22nd Century Technologies | Professional Services | 6000 | $500M | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 | n/a |
In 2021, 22nd Century Technologies implemented ServiceNow ITSM to support IT Service Management across its IT service desk and end-user computing functions. The deployment followed a migration from Cherwell ITSM and established a centralized incident and case management architecture using ServiceNow ITSM as the primary platform.
Configuration focused on core IT Service Management capabilities including incident management, request fulfillment, knowledge articles, and user account workflows. Day-to-day service desk activities implemented in the platform included password resets and account unlocks, device imaging and DNS registration using Active Directory, hardware and peripheral troubleshooting, and VPN support.
Integrations explicitly included Active Directory for account and device provisioning, and ServiceNow ITSM served as the authoritative trouble ticketing system used for escalation routing. Operational coverage included service desk technicians supporting DoDEA professionals and students in Kaiserslautern, Rhineland-Palatinate, Germany, with technicians contacting vendors for maintenance in accordance with company contracts.
Governance changes centered on tiered escalation workflows within ServiceNow ITSM, structured communication channels for outage coordination with executive stakeholders, and standardized ticket resolution processes. Agents reported closing an average of 10 to 15 issues per day using ServiceNow ITSM as the primary case management tool.
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Professional Services | 10 | $1M | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | n/a |
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Professional Services | 428 | $763M | Finland | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 | n/a |
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Professional Services | 38 | $3M | Estonia | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Professional Services | 123 | $15M | Sweden | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Healthcare | 50 | $5M | United Kingdom | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Manufacturing | 61500 | $24.6B | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2016 | n/a |
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Healthcare | 160 | $37M | Canada | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | n/a |
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Buyer Intent: Companies Evaluating ServiceNow ITSM
- GreedyGame, a India based Professional Services organization with 80 Employees
- University of Illinois Chicago, a United States based Education company with 12000 Employees
- Mediacollege Amsterdam, a Netherlands based Education organization with 1325 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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