List of ServiceNow ITSM Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, 95054, CA,
United States
Santa Clara, 95054, CA,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow ITSM customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow ITSM for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow ITSM for IT Service Management include: Walmart, a United States based Retail organisation with 2100000 employees and revenues of $681.00 billion, Amazon, a United States based Retail organisation with 1578000 employees and revenues of $637.96 billion, U.S. Department of Veterans Affairs, a United States based Government organisation with 308814 employees and revenues of $441.30 billion, Apple, a United States based Manufacturing organisation with 166000 employees and revenues of $416.16 billion, UnitedHealth Group, a United States based Insurance organisation with 400000 employees and revenues of $400.28 billion and many others.
Contact us if you need a completed and verified list of companies using ServiceNow ITSM, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the ITSM software purchases.
The ServiceNow ITSM customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of ITSM software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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1-Net Singapore Pte | Professional Services | 42 | $5M | Singapore | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | n/a |
In 2023, 1-Net Singapore Pte implemented ServiceNow ITSM to support IT Service Management. The deployment exposed ServiceNow ITSM capabilities via the company website to provide a public facing service portal for self-service ticket submission and status tracking.
Configuration emphasized core IT Service Management workflows, with ServiceNow ITSM configured to manage incident management, problem management, change management, and a service catalog. Automation for ticket routing, assignment rules, and SLA tracking was applied to align operational processes with the companys small IT team.
Integrations focused on embedding the ServiceNow service portal into the corporate website to streamline user intake and provide authenticated request visibility for employees. Operational coverage targeted internal IT and business function support within 1-Net Singapore Pte in Singapore, with governance implemented through standardized ticket lifecycle workflows, role based access controls, and approval routing to support change governance and request fulfilment.
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11:11 Systems | Professional Services | 1250 | $160M | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2020 | n/a |
In 2020, 11:11 Systems implemented ServiceNow ITSM to centralize IT Service Management capabilities and surface a self-service presence on their public website. The deployment of ServiceNow ITSM supports the companys IT operations and service desk functions, aligning the application with enterprise support workflows and the IT Service Management category.
Configuration centered on standard ITSM modules, including incident management, problem management, change management, a service catalog, knowledge management, and a configuration management database. ServiceNow ITSM was configured with workflow automation and role based access to route requests and incidents to IT and support teams, and the service catalog was exposed through the company website for employee and client self service.
Operational coverage emphasizes IT and support departments across the companys United States operations, using ServiceNow ITSM as the primary ticketing and request orchestration layer. The implementation integrates the web facing self service portal with internal ticket routing and the CMDB driven asset context to support lifecycle workflows and service request fulfillment.
Governance focused on ITIL aligned process controls, change control workflows, and CMDB stewardship to manage configuration items and approval paths. Rollout followed a phased approach that prioritized service catalog items and core incident and change workflows before broader catalog expansion and knowledge base scaling.
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22nd Century Technologies | Professional Services | 6000 | $500M | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 | n/a |
In 2021, 22nd Century Technologies implemented ServiceNow ITSM to support IT Service Management across its IT service desk and end-user computing functions. The deployment followed a migration from Cherwell ITSM and established a centralized incident and case management architecture using ServiceNow ITSM as the primary platform.
Configuration focused on core IT Service Management capabilities including incident management, request fulfillment, knowledge articles, and user account workflows. Day-to-day service desk activities implemented in the platform included password resets and account unlocks, device imaging and DNS registration using Active Directory, hardware and peripheral troubleshooting, and VPN support.
Integrations explicitly included Active Directory for account and device provisioning, and ServiceNow ITSM served as the authoritative trouble ticketing system used for escalation routing. Operational coverage included service desk technicians supporting DoDEA professionals and students in Kaiserslautern, Rhineland-Palatinate, Germany, with technicians contacting vendors for maintenance in accordance with company contracts.
Governance changes centered on tiered escalation workflows within ServiceNow ITSM, structured communication channels for outage coordination with executive stakeholders, and standardized ticket resolution processes. Agents reported closing an average of 10 to 15 issues per day using ServiceNow ITSM as the primary case management tool.
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24 7 Networks | Professional Services | 10 | $1M | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | n/a |
24 7 Networks implemented ServiceNow ITSM in 2023. The company exposed ServiceNow ITSM on its public website to provide a web-facing service portal for ticket submission and self-service support, positioning ServiceNow ITSM as the primary IT Service Management platform for the firm's support workflows.
Configuration follows typical IT Service Management patterns and is consistent with core capabilities such as incident management, change management, a service catalog, and a knowledge base to support both internal IT and client-facing support activities for the ten-person professional services organization. The architecture is website-integrated and compact, emphasizing a cloud-delivered portal to centralize request intake and case lifecycle handling, with governance handled by internal operations through ticket routing and escalation rules aligned to the firm’s support processes.
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3 Step IT Group | Professional Services | 428 | $763M | Finland | ServiceNow | ServiceNow ITSM | IT Service Management | 2021 | n/a |
In 2021, 3 Step IT Group implemented ServiceNow ITSM as its primary IT Service Management platform. ServiceNow ITSM is surfaced on the company website to provide a customer facing service portal for case submission and self service knowledge access.
The deployment configured core ITSM capabilities such as incident management, request fulfillment, change management, service catalog, and knowledge management, with workflow automation and SLA tracking to standardize ticket lifecycles. Configuration emphasized role based access control and catalog driven request routing to align with service desk and IT operations processes.
Operational coverage centers on IT operations and service desk functions within the Finland based organization, with the public portal linked to internal ticketing and knowledge workflows to support end user and customer requests. Governance was organized around ITIL aligned workflows, centralized incident lifecycle management, and standardized request fulfillment processes.
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Professional Services | 38 | $3M | Estonia | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Professional Services | 123 | $15M | Sweden | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Healthcare | 50 | $5M | United Kingdom | ServiceNow | ServiceNow ITSM | IT Service Management | 2024 | n/a |
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Manufacturing | 61500 | $24.6B | United States | ServiceNow | ServiceNow ITSM | IT Service Management | 2016 | n/a |
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Healthcare | 160 | $37M | Canada | ServiceNow | ServiceNow ITSM | IT Service Management | 2023 | n/a |
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Showing 1 to 10 of 4822 entries
Buyer Intent: Companies Evaluating ServiceNow ITSM
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow ITSM. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow ITSM for IT Service Management include:
- Wilmer Cutler Pickering Hale and Dorr LLP, a United States based Professional Services organization with 1000 Employees
- detaiLAB, a United States based Professional Services company with 180 Employees
- Dev Technosys, a India based Professional Services organization with 50 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD ServiceNow ITSM Coverage
ServiceNow ITSM is a IT Service Management solution from ServiceNow.
Companies worldwide use ServiceNow ITSM, from small firms to large enterprises across 21+ industries.
Organizations such as Walmart, Amazon, U.S. Department of Veterans Affairs, Apple and UnitedHealth Group are recorded users of
ServiceNow ITSM for IT Service Management.
Companies using ServiceNow ITSM are most concentrated in Retail, Government and Manufacturing, with adoption spanning over 21 industries.
Companies using ServiceNow ITSM are most concentrated in United States, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow ITSM across Americas, EMEA, and APAC.
Companies using ServiceNow ITSM range from small businesses with 0-100 employees - 22.52%, to mid-sized firms with 101-1,000 employees - 27.6%, large organizations with 1,001-10,000 employees - 31.07%, and global enterprises with 10,000+ employees - 18.81%.
Customers of ServiceNow ITSM include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow ITSM customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of IT Service Management.