List of Servicenow Service Level Management Customers
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Since 2010, our global team of researchers has been studying Servicenow Service Level Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Servicenow Service Level Management for IT Service Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Servicenow Service Level Management for IT Service Management include: Alectra, a Canada based Utilities organisation with 1538 employees and revenues of $3.19 billion, Flight Centre Australia, a Australia based Transportation organisation with 12514 employees and revenues of $1.76 billion, TAL Apparel, a Hong Kong based Consumer Packaged Goods organisation with 800 employees and revenues of $100.0 million and many others.
Contact us if you need a completed and verified list of companies using Servicenow Service Level Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Servicenow Service Level Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Alectra | Utilities | 1538 | $3.2B | Canada | ServiceNow | Servicenow Service Level Management | IT Service Management | 2019 | n/a | In 2019 Alectra implemented Servicenow Service Level Management as part of a broader ServiceNow ITSM deployment to consolidate multiple ticketing systems during an M&A driven growth strategy. The IT Service Management implementation centralized incident and request intake through a self service portal and routed about 75% of incidents and requests through self service channels. The deployment covered Alectra’s IT and service desk operations in Ontario, Canada and created a unified repository for incident, request and SLA data. Alectra deployed Servicenow Service Level Management in the IT Service Management category to standardize SLA measurement for the IT service desk business function. Configuration aligned with standard ServiceNow SLM capabilities, establishing SLA definitions, SLA timers and breach tracking to instrument service desk performance and vendor and business commitments. The implementation also reused core ITSM workflows for incident and request management to ensure SLA enforcement was embedded in ticket lifecycle automation. The program unified KPI reporting across IT and the service desk, consolidating metrics for governance and performance management and supporting centralized SLA review processes. Rollout was driven by M&A consolidation priorities and focused on standardizing service levels and reporting across sites in Ontario, Canada. The deployment therefore connected Servicenow Service Level Management, IT Service Management practices and operational governance to provide a single view of service delivery performance. | |
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Flight Centre Australia | Transportation | 12514 | $1.8B | Australia | ServiceNow | Servicenow Service Level Management | IT Service Management | 2022 | n/a | In 2022, Flight Centre Australia implemented Servicenow Service Level Management as part of a centralized IT Service Management initiative across its Enterprise Technology Systems. The deployment targeted IT and change management processes, with operational coverage described as Australia and global Enterprise Technology Systems to standardize service levels and compliance monitoring. The implementation used ServiceNow ITSM capabilities with a focus on Service Level Management to define and monitor SLAs and compliance for incident and change workflows. Configuration work emphasized SLA definitions, automated tracking and service-level reporting to provide consistent measurements across the company’s IT/change management functions. Operationally the Service Level Management deployment was integrated into Flight Centre’s Enterprise Technology Systems supporting IT and change governance, and it was accompanied by targeted user-adoption training. That training program improved change quality and reduced unapproved and failed changes, reflecting process governance and workflow tightening tied to the Servicenow Service Level Management deployment within the company’s IT Service Management environment. | |
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TAL Apparel | Consumer Packaged Goods | 800 | $100M | Hong Kong | ServiceNow | Servicenow Service Level Management | IT Service Management | 2018 | n/a | In 2018, TAL Apparel implemented Servicenow Service Level Management as part of a ServiceNow ITSM deployment to support its IT Service Management functions and standardize support across its business. The deployment centralized the global IT help desk and formalized project and quality workflows for IT and service desk teams based in Hong Kong and across Asia. Servicenow Service Level Management was configured to instrument SLAs, automate SLA timers and escalation logic, and provide SLA reporting to monitor service-level adherence across incident, problem and change management workflows. Operational coverage included IT service desk, problem management, change management and project quality processes, with governance changes to centralize ticket routing, define SLA ownership and enforce escalation procedures, producing faster incident response and more centralized problem and change management across Asia operations. |
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