List of ServiceNow Telecommunications Service Operations Management Customers
ServiceNow
2225 Lawson Lane,
Santa Clara, CA, 95054,
United States
Santa Clara, CA, 95054,
United States
1 408-501-8550
Professional Services
29187
$13.3B
Since 2010, our global team of researchers has been studying ServiceNow Telecommunications Service Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Telecommunications Service Operations Management for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Telecommunications Service Operations Management for Remote Monitoring and Management include: Baxter Healthcare, a United States based Life Sciences organisation with 60000 employees and revenues of $14.81 billion, TE Connectivity US, a United States based Manufacturing organisation with 27000 employees and revenues of $4.70 billion, ngena (Next Generation Enterprise Network Alliance), a Germany based Communications organisation with 300 employees and revenues of $30.0 million, Acronym Solutions, a Canada based Professional Services organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Telecommunications Service Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Telecommunications Service Operations Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acronym Solutions | Professional Services | 150 | $20M | Canada | ServiceNow | ServiceNow Telecommunications Service Operations Management | Remote Monitoring and Management | 2023 | n/a |
In 2023, Acronym Solutions implemented ServiceNow Telecommunications Service Operations Management as part of a broader ServiceNow telecommunications product suite, aligning the deployment with Remote Monitoring and Management objectives. The deployment was positioned to centralize service delivery and operational management after years of siloed, disjointed IT systems that impeded visibility and cross-team collaboration, and Acronym engaged EY to help configure the solution set.
The implementation included ServiceNow Telecommunications Service Operations Management alongside Telecommunications Service Management and Order Management for Telecommunications, with customized customer portals, administrative performance reporting tools, and dashboards. ServiceNow Telecommunications Service Operations Management was configured to automate order orchestration, ingest and route vendor emails, and enable low-code workflow extensions so new offerings could be modeled and launched rapidly, shifting routine tasks from manual steps to automated workflows.
Integrations were explicitly implemented using Service Bridge to connect directly to enterprise customers’ ServiceNow instances, enabling e-bonding style system-to-system communications and automating third-party task distribution and order orchestration. The solution supports omni channel customer access across devices, granular access controls to meet security and data privacy requirements, and SLA monitoring across service and support operations, covering engineering and IT, customer support, sales, marketing, and field operations for Ontario and broader enterprise customer engagements.
Governance changes centralized workflows so that all service and support activity funnels into ServiceNow as the single source of truth, simplifying cross-team handoffs and enabling unified case management and reporting. Acronym reports concrete outcomes from the deployment, including a 39x increase in incoming service request volume without adding headcount, a 60% increase in customer satisfaction scores, and 50% faster fulfillment of customer orders, while processes that previously took days can now be completed in minutes and new services can be deployed in hours. Acronym plans to augment the deployment with ServiceNow Impact and to integrate additional systems such as its new CRM to extend end to end service lifecycle capabilities.
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Baxter Healthcare | Life Sciences | 60000 | $14.8B | United States | ServiceNow | ServiceNow Telecommunications Service Operations Management | Remote Monitoring and Management | 2022 | n/a |
In 2022, Baxter Healthcare implemented ServiceNow Telecommunications Service Operations Management within a Remote Monitoring and Management program to strengthen telecom service monitoring and operational visibility. The ServiceNow Telecommunications Service Operations Management deployment was part of a broader enterprise ServiceNow transformation that included ITSM, ITOM, TSOM, ITAM, HRSD, SecOps, IRM, and GRC modules to support enterprise IT and telecom operations for a global healthcare organization.
The implementation configured core functional modules such as Discovery, CMDB aligned to CSDM, Event Management within TSOM, Service Catalog and Self Service Portal built with UI Builder, Virtual Agent with NLP and NLU, Flow Designer and Orchestration for automated fault handling, and Automated Test Framework with CI/CD driven testing for upgrade reliability. ServiceNow Telecommunications Service Operations Management workflows were automated for fault management, incident creation, escalation, and vulnerability remediation, using Flow Designer, Business Rules, and Script Includes to codify operational playbooks.
Integrations were explicitly implemented into enterprise tooling, including SCCM and LDAP for identity and inventory feeds, REST and SOAP connectors for third party platforms, and scheduled JDBC and ODBC data imports. The program integrated ServiceNow with SailPoint, Snowflake, Dynatrace, Zabbix, MuleSoft, Splunk, Spectrum, Nutanix, WASP Asset Cloud, and Smartsheet, and ingested vulnerability data from Rapid7, Qualys, and Tenable via MID Server and REST APIs. Cloud provisioning and platform automation used Terraform and CloudFormation to provision highly available EC2 instances, with data validation leveraging PySpark and Snowflake in AWS and Azure environments.
Governance and operational controls were instituted using ACLs, SLAs, and alignment to HIPAA and PHI security requirements, with Level 2 support processes for incidents and structured testing and validation including functional, regression, integration, and UAT. The team implemented CI matching rules and IRE for accurate vulnerability to asset correlation and developed automated remediation tasks, while ServiceNow Virtual Agent and Event Management reduced mean time to resolution (MTTR) and improved reliability, visibility, and operational efficiency across enterprise IT and telecom operations.
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ngena (Next Generation Enterprise Network Alliance) | Communications | 300 | $30M | Germany | ServiceNow | ServiceNow Telecommunications Service Operations Management | Remote Monitoring and Management | 2023 | n/a |
In 2023, ngena implemented ServiceNow Telecommunications Service Operations Management to augment its partner-facing portals and operational tooling. The deployment sits within a ServiceNow-based stack focused on Remote Monitoring and Management, and the ngena deployment of ServiceNow Telecommunications Service Operations Management links the company, the application, the Remote Monitoring and Management category, and the business functions of network operations and partner onboarding.
The implementation combined Telecommunications Service Operations Management with Telecommunications Service Management and Order Management for Telecommunications, delivered as personalized self-service portals hosted on ServiceNow. Functional capabilities configured include order orchestration and management, topology-aware event correlation, predictive AIOps and machine learning for anomaly detection, administrative controls for bandwidth allocation and node and subscription management, and reusable white-label network templates to accelerate service configuration.
Architecturally, ngena hosts the ServiceNow Telecommunications Service Operations Management solution and integrates it with its proprietary .connect platform to unify frontend partner UX with backend orchestration. The deployment uses ServiceNow topology connectors for CMDBs to produce a single source of truth mapping services to network topology, and ngena engaged implementation partner Thirdera to automate backend telecom processes and accelerate rollout.
Governance and rollout emphasized partner onboarding and operational handover to general IT staff rather than specialist engineers, shortening training from several days to 30 minutes and enabling Order Management for Telecommunications to be deployed in eight weeks. Explicit outcomes reported by ngena include a tenfold increase in service adoption in the first three months, a doubling of partner portal activations month over month, and 83% savings in training costs, while partners moved from lengthy integration efforts to faster, scalable service launches.
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TE Connectivity US | Manufacturing | 27000 | $4.7B | United States | ServiceNow | ServiceNow Telecommunications Service Operations Management | Remote Monitoring and Management | 2020 | n/a |
In 2020 TE Connectivity US implemented ServiceNow Telecommunications Service Operations Management to centralize telecom operations and extend Remote Monitoring and Management across its IT and network estate. The deployment targeted IT, security, network, HR, and customer service domains to unify incident, event, and asset workflows under a single platform.
The implementation included telecom-specific modules OMT, TSOM, TSM, TNI, SOMT and a consolidated CMDB, alongside core ITOM capabilities such as Discovery, Service Mapping, and Event Management. ServiceNow Telecommunications Service Operations Management was configured with HAM for hardware lifecycle tracking and SAM Pro integrated into ITSM to automate software request and renewal approval workflows, and SPM modules including Project Portfolio Management, Demand Management, and Resource Management were enabled to align service portfolios.
Integrations were executed using IntegrationHub, REST and SOAP web services and custom scripted APIs to connect ServiceNow with OSS BSS systems, inventory and monitoring tools, Splunk, Salesforce and SAP for bi directional synchronization. MID server placement and firewall rule coordination were implemented with security and network teams, and AWS resources including CloudWatch, Lambda, S3 and API Gateway were used to collect and forward logs to Splunk as part of the monitoring pipeline.
Governance and operational processes were restructured to support automated synchronization between ServiceNow and external ITAM CMDB sources, and to enforce identity synchronization with Active Directory, LDAP and HR systems. Now Assist GenAI features and Virtual Agent conversational workflows were introduced for case summarization, knowledge generation and self service which improved productivity and response times and reduced ticket volume. The configuration emphasized event correlation, auto remediation, anomaly detection and predictive analytics to improve real time monitoring, enable automated issue resolution and reduce service disruptions, while SecOps and GRC integrations provided visibility of risks tied to configuration items and incidents.
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Buyer Intent: Companies Evaluating ServiceNow Telecommunications Service Operations Management
ARTW Buyer Intent uncovers actionable customer signals, identifying software buyers actively evaluating ServiceNow Telecommunications Service Operations Management. Gain ongoing access to real-time prospects and uncover hidden opportunities. Companies Actively Evaluating ServiceNow Telecommunications Service Operations Management for Remote Monitoring and Management include:
- Geniusmesh, a United States based Professional Services organization with 17 Employees
- Persistent Systems, a India based Professional Services company with 22205 Employees
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated |
|---|---|---|---|---|---|---|
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Geniusmesh | Professional Services | 17 | $2M | United States | 2026-02-13 |
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Persistent Systems | Professional Services | 22205 | $1.1B | India | 2026-01-11 |
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Talan | Professional Services | 7100 | $971M | France | 2025-05-20 |
FAQ - APPS RUN THE WORLD ServiceNow Telecommunications Service Operations Management Coverage
ServiceNow Telecommunications Service Operations Management is a Remote Monitoring and Management solution from ServiceNow.
Companies worldwide use ServiceNow Telecommunications Service Operations Management, from small firms to large enterprises across 21+ industries.
Organizations such as Baxter Healthcare, TE Connectivity US, ngena (Next Generation Enterprise Network Alliance) and Acronym Solutions are recorded users of
ServiceNow Telecommunications Service Operations Management for Remote Monitoring and Management.
Companies using ServiceNow Telecommunications Service Operations Management are most concentrated in Life Sciences, Manufacturing and Communications, with adoption spanning over 21 industries.
Companies using ServiceNow Telecommunications Service Operations Management are most concentrated in United States, Germany and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of ServiceNow Telecommunications Service Operations Management across Americas, EMEA, and APAC.
Companies using ServiceNow Telecommunications Service Operations Management range from small businesses with 0-100 employees - 0%, to mid-sized firms with 101-1,000 employees - 50%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 50%.
Customers of ServiceNow Telecommunications Service Operations Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified ServiceNow Telecommunications Service Operations Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Remote Monitoring and Management.