List of ServiceNow Telecommunications Service Operations Management Customers
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Since 2010, our global team of researchers has been studying ServiceNow Telecommunications Service Operations Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceNow Telecommunications Service Operations Management for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceNow Telecommunications Service Operations Management for Remote Monitoring and Management include: ngena (Next Generation Enterprise Network Alliance), a Germany based Communications organisation with 300 employees and revenues of $30.0 million, Acronym Solutions, a Canada based Professional Services organisation with 150 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceNow Telecommunications Service Operations Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceNow Telecommunications Service Operations Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Acronym Solutions | Professional Services | 150 | $20M | Canada | ServiceNow | ServiceNow Telecommunications Service Operations Management | Remote Monitoring and Management | 2023 | n/a |
In 2023, Acronym Solutions implemented ServiceNow Telecommunications Service Operations Management as part of a broader ServiceNow telecommunications product suite, aligning the deployment with Remote Monitoring and Management objectives. The deployment was positioned to centralize service delivery and operational management after years of siloed, disjointed IT systems that impeded visibility and cross-team collaboration, and Acronym engaged EY to help configure the solution set.
The implementation included ServiceNow Telecommunications Service Operations Management alongside Telecommunications Service Management and Order Management for Telecommunications, with customized customer portals, administrative performance reporting tools, and dashboards. ServiceNow Telecommunications Service Operations Management was configured to automate order orchestration, ingest and route vendor emails, and enable low-code workflow extensions so new offerings could be modeled and launched rapidly, shifting routine tasks from manual steps to automated workflows.
Integrations were explicitly implemented using Service Bridge to connect directly to enterprise customers’ ServiceNow instances, enabling e-bonding style system-to-system communications and automating third-party task distribution and order orchestration. The solution supports omni channel customer access across devices, granular access controls to meet security and data privacy requirements, and SLA monitoring across service and support operations, covering engineering and IT, customer support, sales, marketing, and field operations for Ontario and broader enterprise customer engagements.
Governance changes centralized workflows so that all service and support activity funnels into ServiceNow as the single source of truth, simplifying cross-team handoffs and enabling unified case management and reporting. Acronym reports concrete outcomes from the deployment, including a 39x increase in incoming service request volume without adding headcount, a 60% increase in customer satisfaction scores, and 50% faster fulfillment of customer orders, while processes that previously took days can now be completed in minutes and new services can be deployed in hours. Acronym plans to augment the deployment with ServiceNow Impact and to integrate additional systems such as its new CRM to extend end to end service lifecycle capabilities.
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ngena (Next Generation Enterprise Network Alliance) | Communications | 300 | $30M | Germany | ServiceNow | ServiceNow Telecommunications Service Operations Management | Remote Monitoring and Management | 2023 | n/a |
In 2023, ngena implemented ServiceNow Telecommunications Service Operations Management to augment its partner-facing portals and operational tooling. The deployment sits within a ServiceNow-based stack focused on Remote Monitoring and Management, and the ngena deployment of ServiceNow Telecommunications Service Operations Management links the company, the application, the Remote Monitoring and Management category, and the business functions of network operations and partner onboarding.
The implementation combined Telecommunications Service Operations Management with Telecommunications Service Management and Order Management for Telecommunications, delivered as personalized self-service portals hosted on ServiceNow. Functional capabilities configured include order orchestration and management, topology-aware event correlation, predictive AIOps and machine learning for anomaly detection, administrative controls for bandwidth allocation and node and subscription management, and reusable white-label network templates to accelerate service configuration.
Architecturally, ngena hosts the ServiceNow Telecommunications Service Operations Management solution and integrates it with its proprietary .connect platform to unify frontend partner UX with backend orchestration. The deployment uses ServiceNow topology connectors for CMDBs to produce a single source of truth mapping services to network topology, and ngena engaged implementation partner Thirdera to automate backend telecom processes and accelerate rollout.
Governance and rollout emphasized partner onboarding and operational handover to general IT staff rather than specialist engineers, shortening training from several days to 30 minutes and enabling Order Management for Telecommunications to be deployed in eight weeks. Explicit outcomes reported by ngena include a tenfold increase in service adoption in the first three months, a doubling of partner portal activations month over month, and 83% savings in training costs, while partners moved from lengthy integration efforts to faster, scalable service launches.
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Buyer Intent: Companies Evaluating ServiceNow Telecommunications Service Operations Management
- Geniusmesh, a United States based Professional Services organization with 17 Employees
- Persistent Systems, a India based Professional Services company with 22205 Employees
- Talan, a France based Professional Services organization with 7100 Employees
Discover Software Buyers actively Evaluating Enterprise Applications
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