List of ServicePRO Email Collaboration Customers
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Since 2010, our global team of researchers has been studying ServicePRO Email Collaboration customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServicePRO Email Collaboration for Collaboration from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServicePRO Email Collaboration for Collaboration include: Bluescope, a Australia based Manufacturing organisation with 16500 employees and revenues of $11.19 billion, Oklahoma City Public Schools, a United States based Education organisation with 5000 employees and revenues of $5.88 billion, Inova Federal Credit Union, a United States based Banking and Financial Services organisation with 146 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using ServicePRO Email Collaboration, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServicePRO Email Collaboration customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Bluescope | Manufacturing | 16500 | $11.2B | Australia | ServicePRO Solutions | ServicePRO Email Collaboration | Collaboration | 2005 | n/a | In 2005 BlueScope implemented ServicePRO Email Collaboration as a Collaboration solution to centralize help desk workflows across North America. The rollout targeted BlueScope Buildings North America and documented a deliberate move away from an email based ticketing approach to a structured ticketing model using ServicePRO Email Collaboration. Configuration work focused on centralized ticket intake, searchable case records, automated routing and escalation rules, and unified case status visibility across departments, reflecting core Collaboration capabilities for ticket management and request orchestration. ServicePRO Email Collaboration was configured to improve search, routing and resolution workflows and to provide a single source of truth for incident and service requests. Operational scope covered support and operations teams across North America, consolidating departmental requests and enabling cross functional visibility in a single platform. The case study explicitly reports immediate improvements in resolution times and visibility across departments after moving away from email ticketing, these outcomes are recorded as part of the implementation narrative. | |
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Inova Federal Credit Union | Banking and Financial Services | 146 | $35M | United States | ServicePRO Solutions | ServicePRO Email Collaboration | Collaboration | 2009 | n/a | In 2009 Inova Federal Credit Union implemented ServicePRO Email Collaboration to consolidate change and service desk workflows across its finance and IT operations in Indiana, using the application to strengthen Collaboration and centralized ticket handling. The deployment focused on operational control for change requests and service desk case management within the credit union environment, with the ServicePRO Email Collaboration application positioned as the central intake and communications layer. ServicePRO was configured for Change Management and Service Desk Management to consolidate change requests, track approvals, and produce custom reports for SLO monitoring. The implementation included case management, centralized email threading for unified service desk communications, configurable approval workflows, and reportable service level objective monitoring, reflecting functionality expected of a Collaboration solution and of ServicePRO feature sets. Governance centered on consolidated request intake, formal approval tracking, and custom reporting for SLO oversight across finance and IT operations in Indiana. Rollout and operational coverage were department level, aligning service desk and change control processes to a single application, with ServicePRO Email Collaboration used to standardize communications, approvals, and operational reporting. | |
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Oklahoma City Public Schools | Education | 5000 | $5.9B | United States | ServicePRO Solutions | ServicePRO Email Collaboration | Collaboration | 2001 | n/a | In 2001 Oklahoma City Public Schools implemented ServicePRO Email Collaboration, a Collaboration application, to support IT, finance and student services across its district. The deployment centralized CRM, work management and help-desk ticketing across 95 schools in the Oklahoma City metro region, aligning the application with district service delivery and operational support functions. ServicePRO Email Collaboration was configured to provide centralized ticket intake, automated routing and location-specific queues, enabling school-level case assignment and district-level oversight. Functional modules implemented included the centralized CRM for constituent records, work management for task orchestration and help-desk ticketing for incident tracking, with email collaboration used as a primary intake and notification channel. Operational governance was adjusted to centralize ticket visibility while preserving school-specific queues, improving transparency and accountability for IT, finance and student services workflows. The implementation produced documented improvements in accountability, transparency and operational efficiency by automating routing and creating location-specific queues for schools, maintaining ServicePRO Email Collaboration as the district's core Collaboration platform for service delivery. |
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