List of ServiceTracker Customer and Contract Management Customers
Caerphilly, CF83 3GG,
United Kingdom
Since 2010, our global team of researchers has been studying ServiceTracker Customer and Contract Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased ServiceTracker Customer and Contract Management for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using ServiceTracker Customer and Contract Management for CRM include: Orkin, LLC, a United States based Professional Services organisation with 8000 employees and revenues of $1.50 billion, Safeguard Pest Control UK, a United Kingdom based Professional Services organisation with 118 employees and revenues of $13.0 million, Graham Pest Control United Kingdom, a United Kingdom based Professional Services organisation with 75 employees and revenues of $6.0 million and many others.
Contact us if you need a completed and verified list of companies using ServiceTracker Customer and Contract Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The ServiceTracker Customer and Contract Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Graham Pest Control United Kingdom | Professional Services | 75 | $6M | United Kingdom | ServiceTracker | ServiceTracker Customer and Contract Management | CRM | 2022 | n/a |
In 2022, Graham Pest Control United Kingdom implemented ServiceTracker Customer and Contract Management, a CRM application, to manage field service operations, commercial contracts, and customer reporting. The deployment focused on digitizing job reporting and centralizing contract and customer records for field teams.
The implementation centers on the ServiceTracker Customer and Contract Management capabilities, configured to capture customer profiles, contract terms, service schedules, and job completion records. Configuration included forms and workflows to replace paper job reports with electronic job records and to generate customer-facing reports, aligning with field service and contract administration workflows. Category-aligned capabilities such as customer lifecycle management, contract renewal tracking, and field service orchestration are reflected in the configuration.
Operational coverage spans Graham's field technicians, operations coordinators, contract administrators, and customer service staff across Scotland. ServiceTracker staff delivered training during Graham's 2023 team event, supporting rollout governance and user adoption of paperless reporting and customer reporting processes. The deployment has helped the business move to paperless job reports and improve customer service.
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Orkin, LLC | Professional Services | 8000 | $1.5B | United States | ServiceTracker | ServiceTracker Customer and Contract Management | CRM | 2016 | n/a |
In 2016, Orkin, LLC implemented ServiceTracker Customer and Contract Management, deploying the CRM to establish centralized customer and contract records. ServiceTracker is positioned to support large pest-management CRM and contract workflows for enterprise operations in the United States and the United Kingdom, and the Orkin listing on the vendor site indicates use of core Customer and Contract Management modules. The implementation targeted customer account management, contract lifecycle management, and operational service record capture for business functions including account management, field operations, and commercial contracting.
ServiceTracker Customer and Contract Management was configured to create a single customer master and standardized contract objects, enabling contract term tracking, account level service history, and structured contract documentation across Orkin business units in the United States. Governance workstreams focused on standardized contract templates, role based access to customer and contract data, and process controls for contract amendments and renewals. The deployment reflects a CRM oriented architecture centered on centralized records and workflow driven contract governance, consistent with enterprise pest management operational needs.
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Safeguard Pest Control UK | Professional Services | 118 | $13M | United Kingdom | ServiceTracker | ServiceTracker Customer and Contract Management | CRM | 2016 | n/a |
In 2016 Safeguard Pest Control UK implemented ServiceTracker Customer and Contract Management as a CRM to manage customer, quoting and contract workflows across its UK operations, reflecting its position within the Orkin Rollins group. The deployment centered on the Customer and Contract Management modules from ServiceTracker to centralize customer records, formalize quoting flows and track contract lifecycles. That implementation improved visibility across sites and sped invoicing as reported in the vendor success-story.
The ServiceTracker Customer and Contract Management rollout delivered CRM-aligned capabilities such as consolidated account views, quotation generation tied to contracts and contract status tracking to support operations, sales estimating and finance teams. The source does not list named integrations, so architectural focus appears to be on centralizing records and automating workflow handoffs between field operations and billing rather than on specific third party connectors. Governance emphasis in the rollout was on consistent customer and contract records and operational orchestration to address visibility gaps and accelerate invoicing.
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