List of SimpleOne Platform Customers
Moscow, 115280,
Russia
Since 2010, our global team of researchers has been studying SimpleOne Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SimpleOne Platform for Robotic Process Automation from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SimpleOne Platform for Robotic Process Automation include: Monetka, a Russia based Retail organisation with 400 employees and revenues of $106.0 million, IXcellerate Russia, a Russia based Communications organisation with 150 employees and revenues of $61.0 million, ITGLOBAL.COM Netherlands, a Netherlands based Professional Services organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using SimpleOne Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SimpleOne Platform customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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ITGLOBAL.COM Netherlands | Professional Services | 25 | $4M | Netherlands | SimpleOne | SimpleOne Platform | Robotic Process Automation | 2025 | n/a |
In 2025 ITGLOBAL.COM implemented SimpleOne's B2B CRM built on the SimpleOne Platform, leveraging Robotic Process Automation capabilities to automate long cycle corporate sales processes. The initial deployment targeted the companys corporate sales function in the Netherlands and rolled the CRM out to 50+ sales users while migrating large volumes of customer and opportunity data from Bitrix24.
The implementation configured the SimpleOne Platform to support standard CRM workflows such as lead management, opportunity tracking, and sales workflow automation, with an emphasis on low code customization and configuration. Configuration cadence was materially changed, reducing customization lead time from months to days and enabling faster iteration on sales process automation within the SimpleOne Platform.
Integration work included a direct integration with the existing SimpleOne ITSM instance to synchronize account and ticket context with sales records, keeping service and sales views aligned. Operational coverage focused on the sales organization, with CRM records and automated processes servicing corporate deal cycles and sales pipeline handling across the organization.
Governance and rollout used a phased sales-first approach, centralizing CRM configuration ownership to shorten change request cycles and embedding process automation into sales workflows. The project explicitly improved conversion and data handling as reported, while reducing customization turnaround, without additional outcome claims beyond those stated.
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IXcellerate Russia | Communications | 150 | $61M | Russia | SimpleOne | SimpleOne Platform | Robotic Process Automation | 2022 | n/a |
In 2022 IXcellerate Russia migrated its IT service management to the SimpleOne Platform, classified under Robotic Process Automation. The rollout launched the IXcDesk customer and enterprise portals to centralize IT, sales, accounts and HR request handling across its Russian data centres, aligning customer and internal intake on a single platform. The roughly six month project onboarded over 1,500 users to the SimpleOne Platform, concentrating user access and incident intake through portal interfaces and consolidated service queues. Implementation scope focused on centralized request management, enhanced SLA monitoring and customer portal capabilities as the primary functional outcomes. Governance changes included a coordinated rollout across affected departments, phased user onboarding and the standardization of request workflows to improve transparency and tracking within IT service operations.
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Monetka | Retail | 400 | $106M | Russia | SimpleOne | SimpleOne Platform | Robotic Process Automation | 2021 | Devoteam |
In 2021, Monetka began deploying the SimpleOne Platform, a Robotic Process Automation application. SimpleOne Platform replaced ServiceNow to provide an ESM and ITSM single window that supports IT and store operations across Monetka's retail chain in Russia.
Deployment focused on core service management capabilities, including service desk and incident management, a service catalog, configuration tracking, and workflow automation with robotic process automation orchestrations to automate repetitive tasks. The SimpleOne Platform was configured to centralize ticketing, request fulfillment, and change coordination under unified ESM workflows.
The migration began in December 2021 and completed in April 2022, with Media-Tel from Devoteam serving as the integrator. Approximately 7,500 users were moved to SimpleOne and an emergency 48 hour cutover was executed without loss of service, maintaining continuity for store and IT operations.
Operational coverage included IT support and store operations across the retail chain, and governance was adjusted to consolidate service ownership and standardize ESM processes on the SimpleOne Platform. SimpleOne Platform serves as the central point for incident routing, service catalog fulfillment, and automation driven task orchestration, aligning IT and store workflows under a single operational console.
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