List of SiteMinder Pay Customers
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Since 2010, our global team of researchers has been studying SiteMinder Pay customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SiteMinder Pay for Payment Processing from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SiteMinder Pay for Payment Processing include: Grupo MX Mexico, a Mexico based Leisure and Hospitality organisation with 300 employees and revenues of $30.0 million, Port Phillip Estate Australia, a Australia based Leisure and Hospitality organisation with 40 employees and revenues of $6.0 million, Hotel Villa Mexicana Mexico, a Mexico based Leisure and Hospitality organisation with 80 employees and revenues of $5.0 million, Nira Caledonia United Kingdom, a United Kingdom based Leisure and Hospitality organisation with 35 employees and revenues of $3.0 million, Hotel Aquino Germany, a Germany based Leisure and Hospitality organisation with 30 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using SiteMinder Pay, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SiteMinder Pay customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Grupo MX Mexico | Leisure and Hospitality | 300 | $30M | Mexico | SiteMinder | SiteMinder Pay | Payment Processing | 2021 | n/a |
In 2021, Grupo MX Mexico was referenced by SiteMinder in launch communications for SiteMinder Pay. SiteMinder named Grupo MX as a hotel group seeing strong uplift from its Demand Plus metasearch offering, and the vendor announcement links the operator of the Hoteles MX portfolio to SiteMinder Pay as a Payment Processing application supporting direct booking conversion and payments handling for finance teams.
Vendor material indicates the connection to SiteMinder Pay centered on payments orchestration and booking conversion support. Payment Processing capabilities typical for this category include tokenization, hosted checkout flows, settlements and reconciliation, and centralized payment routing, and these functional areas align with the vendor narrative about improving direct booking conversion and simplifying payments handling for Grupo MX.
Operationally the reference ties SiteMinder Pay to the Hoteles MX portfolio and to finance and reservation operations responsible for direct bookings. The announcement frames the implementation signal as vendor led communications rather than an independent case study, and therefore the linkage to SiteMinder Pay is derived from the vendor press release rather than detailed governance or rollout documentation.
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Hotel Aquino Germany | Leisure and Hospitality | 30 | $3M | Germany | SiteMinder | SiteMinder Pay | Payment Processing | 2021 | n/a |
In 2021, Hotel Aquino Germany implemented SiteMinder Pay to strengthen Payment Processing for its direct booking channel and finance operations. SiteMinder cited Hotel Aquino in the 2021 Demand Plus and SiteMinder Pay announcement as an example of a property benefiting from improved direct bookings and more secure online payments.
The SiteMinder Pay implementation centered on securing online payment acceptance for direct bookings and standardizing payment flows into the hotel's finance and payments process. Functional emphasis aligns with Payment Processing capabilities such as hosted payment acceptance for online reservations and payment handling integrated with the booking flow.
The vendor press release links Hotel Aquino to the SiteMinder Pay payments program, so adoption is cited within the announcement rather than documented as a standalone payments case study. Business functions affected include finance, payments and reservations, and the announcement explicitly connects the implementation to improved direct bookings and more secure online payments.
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Hotel Villa Mexicana Mexico | Leisure and Hospitality | 80 | $5M | Mexico | SiteMinder | SiteMinder Pay | Payment Processing | 2025 | n/a |
In 2025 Hotel Villa Mexicana Mexico implemented SiteMinder Pay to process prepayments and virtual cards, embedding a dedicated Payment Processing application into its front-line revenue and finance workflows. The rollout targeted the hotel’s finance and reservations functions in Mexico, enabling one-click payment capture and streamlining guest-facing payment authorizations at booking and check-in.
SiteMinder Pay was configured to support prepayment capture, virtual card handling, and faster refund processing, aligning transaction capture with reservation confirmation workflows. The implementation emphasized automated capture flows and centralized transaction records to simplify day-to-day payment operations and reconciliation.
Operational coverage included finance, front desk and reservations teams, with workflow changes to standardize when captures and refunds occur and to formalize reconciliation routines. Governance focused on updating payment and refund approval steps to reduce manual intervention and to increase consistency across guest check-in and booking channels.
The Hotel Villa Mexicana case study credits SiteMinder Pay with faster refunds, improved reconciliation, higher guest confidence and higher confirmed revenue, and reports a significant reduction in no-shows as a direct outcome of the Payment Processing implementation.
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Leisure and Hospitality | 35 | $3M | United Kingdom | SiteMinder | SiteMinder Pay | Payment Processing | 2016 | n/a |
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Leisure and Hospitality | 40 | $6M | Australia | SiteMinder | SiteMinder Pay | Payment Processing | 2024 | n/a |
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Buyer Intent: Companies Evaluating SiteMinder Pay
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