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● Ahold Delhaize USA, an Oracle Retail Merchandising customer evaluated SAP Retail Management

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● City of Richmond, VA, an Oracle E-Business Suite customer evaluated Tyler Munis ERP

● Moog, an UKG AutoTime customer evaluated Workday Time and Attendance

● City of Fresno, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Hong Kong Polytechnic University (PolyU) , an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● MECCA Australia, a Microsoft Dynamics NAV customer evaluated SAP S/4HANA

● First Horizon Bank, an nCino Loan Origination customer evaluated FIS Commercial Loan Servicing

● Indiana University, an Oracle PeopleSoft Global Payroll customer evaluated Workday Payroll

● Zurich Insurance Group, a Guidewire ClaimCenter customer evaluated Duck Creek Claims

● Hendrick Automotive, an Oracle NetSuite Procurement customer evaluated Coupa Procurement

● Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

● Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

● Harvard University, an Oracle PeopleSoft HCM customer evaluated Oracle Cloud HCM

● Albertsons, a Procurant One customer evaluated Oracle Procurement Cloud

● Southern Company, a Hitachi Ventyx FocalPoint customer evaluated AVEVA PI System

● Fluke Corporation, an Oracle E-Business Suite customer evaluated SAP S/4 HANA

● Michelin, an e2open customer evaluated Oracle Transportation Management

● Printpack, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Washington State University, a Workday Time customer evaluated UKG Pro Timekeeping

● Travelers, an Exterro Zapproved ZDiscovery customer evaluated LexisNexis CounselLink

● Synovus Bank, a Q2 Digital Banking customer evaluated Apiture Digital Banking

● Coles Supermarkets, an Oracle Retek POS customer evaluated NCR Voyix Counterpoint

● Westpac NZ, an Infosys Finacle customer evaluated nCino Bank OS

● California Polytechnic State University, an Oracle PeopleSoft ERP customer evaluated Oracle Cloud ERP

● Pacific Coast Producers, an Oracle JD Edwards EnterpriseOne customer evaluated SAP S/4HANA Cloud

● Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

● Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

● Deutsche Rentenversicherung Bund, a SAP S/4 HANA HCM customer evaluated SAP SuccessFactors Employee Central

● Becker Industrie, a Microsoft Dynamics AX customer evaluated Microsoft Dynamics 365 F&O

● First Citizens Bank, a Fiserv Signature Bank Platform customer evaluated FIS Core Banking

● Marriott International, an Oracle PeopleSoft ERP customer evaluated Microsoft Dynamics 365 Business Central

● TJX Companies, an Oracle E-Business Suite customer evaluated Workday Financial

● Ivy Tech Community College, a RNL ScaleFunder customer evaluated Virtuous CRM

● JLG Industries, an Oracle JD Edwards EnterpriseOne customer evaluated Oracle Cloud ERP

● Department Of Homeland Security, an Oracle E-Business Suite customer evaluated SAP S/4HANA Cloud

● BDO Unibank, a Finastra Misys Opics customer evaluated ION IT2 Treasury

● Florida State University, an Oracle PeopleSoft HCM customer evaluated Workday HCM

● Habib Bank, an Finastra Misys FusionBanking Equation customer evaluated FIS Core Banking

● ASGC Group, an Oracle E-Business Suite customer evaluated Oracle Cloud ERP

List of Smith.ai 24/7 Live Chat Customers

Smith.ai
Location
790 Sunshine Dr,
Los Altos, 94023-1296, CA,
United States
Website
https://www.smith.ai/
Phone
1 650-709-2975
Artw industry
Professional Services
Employee
120
Revenue
$25M

Since 2010, our global team of researchers has been studying Smith.ai 24/7 Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.

Each quarter our research team identifies companies that have purchased Smith.ai 24/7 Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.

Companies using Smith.ai 24/7 Live Chat for Chatbots and Conversational AI include: Smith.ai, a United States based Professional Services organisation with 120 employees and revenues of $25.0 million, Paro, a United States based Banking and Financial Services organisation with 200 employees and revenues of $25.0 million, Smart Sites, a United States based Professional Services organisation with 150 employees and revenues of $20.0 million, Innovative Vision, a Canada based Professional Services organisation with 120 employees and revenues of $12.0 million, ElectraMeccanica USA, a United States based Automotive organisation with 100 employees and revenues of $10.0 million and many others.

Contact us if you need a completed and verified list of companies using Smith.ai 24/7 Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.

The Smith.ai 24/7 Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
4M Plumbing Professional Services 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2022 n/a In 2022, 4M Plumbing implemented Smith.ai 24/7 Live Chat, deploying a Chatbots and Conversational AI solution directly on its customer-facing website. The implementation centers on an always-on web chat widget that provides conversational intake and live reception for incoming homeowner inquiries, aligning the Smith.ai 24/7 Live Chat application with front-line customer engagement for a small professional services firm of ten employees. The deployment was configured to handle core conversational flows typical of Chatbots and Conversational AI, including lead capture, contact information intake, appointment request routing, and scripted responses for common plumbing service inquiries. Smith.ai 24/7 Live Chat was provisioned as the primary web channel, with configurable scripts and escalation paths to a human operator when required, reflecting category-aligned capabilities for automated qualification and handoff. Operational scope is limited to the company website and customer contact workflows, supporting customer service and new business intake functions for 4M Plumbing. Governance was implemented through basic administrative controls and chat script management, enabling small team ownership of conversational scripts and scheduling rules, while preserving manual oversight for appointment confirmations and follow up.
A Next Degree Communications Communications 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2022 n/a In 2022, A Next Degree Communications implemented Smith.ai 24/7 Live Chat on its public website. Smith.ai 24/7 Live Chat is a Chatbots and Conversational AI application deployed to provide continuous website-based customer engagement and structured message intake for a small United States communications firm with approximately 10 employees. The deployment uses a cloud-hosted chat widget embedded in the corporate site, configured for 24/7 live chat coverage, automated message handling, and lead capture workflows consistent with Chatbots and Conversational AI platforms. Configuration emphasized front-line customer support and inbound lead qualification, with administrative controls and conversation script management consolidated to company administrators to simplify governance and ongoing updates. The implementation centers on customer-facing functions including support and sales intake, standardizing initial contact handling through conversational automation.
Ahearne Law Firm Professional Services 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2022 n/a In 2022, Ahearne Law Firm implemented Smith.ai 24/7 Live Chat on its public website as a customer-facing messaging layer under the Chatbots and Conversational AI category. The deployment presents as an embedded web chat widget that provides continuous live receptionist coverage and real-time client intake for a small professional services firm with approximately 10 employees. Smith.ai 24/7 Live Chat is configured to handle front-office workflows common to law firms, including initial client screening, lead capture through conversational forms, and the generation of chat transcripts for downstream case intake. Administration and configuration appear to be managed internally by firm staff, with the system operating as the primary web-based touchpoint for new client inquiries and routing follow up responsibilities to the office team.
Professional Services 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2020 n/a
Professional Services 10 $2M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2020 n/a
Professional Services 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2020 n/a
Professional Services 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2023 n/a
Professional Services 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2022 n/a
Retail 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2020 n/a
Leisure and Hospitality 10 $1M United States Smith.ai Smith.ai 24/7 Live Chat Chatbots and Conversational AI 2022 n/a
Showing 1 to 10 of 83 entries

Buyer Intent: Companies Evaluating Smith.ai 24/7 Live Chat

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