Innovative Vision
515 Consumers Road, 6th Floor,
Toronto, M2J 4Z2, ON,
Canada
Toronto, M2J 4Z2, ON,
Canada
1 844-847-4661
Professional Services
Innovative Vision Technographics
Innovative Vision Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Innovative Vision and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 120 Innovative Vision employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Innovative Vision has purchased the following applications: Smith.ai 24/7 Live Chat for Chatbots and Conversational AI in 2021, Google Workspace (Formerly Google G-Suite) for Collaboration in 2021, Five9 Cloud for Call Center in 2015 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Innovative Vision is running and its propensity to invest more and deepen its relationship with Smith.ai , Google , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Innovative Vision revenues, which have grown to $12.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Innovative Vision intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Innovative Vision Tech Stack and Enterprise Applications
Innovative Vision AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Smith.ai | Legacy | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | AI-Powered Application | n/a | 2021 | 2021 |
In 2021, Innovative Vision deployed Smith.ai 24/7 Live Chat on its public website. The Smith.ai 24/7 Live Chat implementation is a Chatbots and Conversational AI deployment focused on web based client intake and lead capture for Innovative Vision, a 120 employee professional services firm in Canada. The scope covers the public website chat widget and continuous 24 hour answering to support sales and client services functions.
Implementation architecture centers on an embedded Smith.ai live chat widget that delivers conversational AI handled interactions and human assisted escalation during business hours, following typical Chatbots and Conversational AI workflows. Functional capabilities implemented include real time chat, guided qualification scripts and appointment routing workflows to streamline lead qualification and initial client engagement. Governance and operational ownership sit with marketing and client services for script management and chat routing rules, with the deployment visible across public site pages.
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Innovative Vision Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Legacy | Google Workspace (Formerly Google G-Suite) | Collaboration | Collaboration | n/a | 2021 | 2021 |
In 2021, Innovative Vision implemented Google Workspace (Formerly Google G-Suite) to consolidate collaboration and corporate email for the 120-person professional services firm. Google Workspace was provisioned as a cloud-first Collaboration tenant bound to Innovative Vision's corporate domain and is referenced on the company website.
The deployment included core Google Workspace capabilities such as Gmail for domain email, Google Drive and Shared Drives for file storage, Google Docs Sheets and Slides for real-time document collaboration, Google Meet for video conferencing, and Google Calendar for scheduling. Administration used the Google Admin console to define organizational units, role-based admin privileges, and group-based access controls to manage permissions and sharing.
Operational scope covered companywide functions across delivery, sales, finance, HR and IT within Canada, with device management and remote access controls applied to user endpoints. The Google Workspace (Formerly Google G-Suite) presence on the public site indicates domain mapping for corporate email and public contact routing.
Governance relied on native Google Workspace controls, including account provisioning workflows, password and two-step verification policies, and data governance features such as retention and e-discovery. Rollout followed phased onboarding by organizational unit with administrative policy enforcement to align collaboration workflows to professional services delivery processes.
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Collaboration | Collaboration |
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2015 | 2015 |
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Innovative Vision CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Five9 | Legacy | Five9 Cloud | Call Center | CRM | Direct from vendor | 2015 | 2015 |
In 2015, Innovative Vision implemented Five9 Cloud as its Call Center application. The deployment was provisioned directly from the vendor as a cloud-hosted contact center platform to support customer service and sales contact handling across its Canada-based professional services operations.
The Five9 Cloud implementation included core Call Center functional modules such as automatic call distribution, interactive voice response, outbound dialing, computer telephony integration, call recording, real-time reporting, and a browser-based agent desktop with supervisor console. Architecture centered on a vendor-hosted, multi-tenant cloud telephony platform with centralized configuration and agent softphone capabilities, aligned with standard contact center workflows for queueing and skill-based routing.
Procurement and rollout were executed direct from the vendor with a phased agent onboarding model, centralized administrative governance for routing and reporting, and supervisor-level controls for queue management and call monitoring. Operational ownership was concentrated in customer service and sales teams within Innovative Vision, with process controls established for call handling, quality monitoring, and reporting cadence.
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Innovative Vision PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Transactional Email | PaaS |
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2021 | 2021 |
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Innovative Vision IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2015 | 2015 |
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Application Hosting and Computing Services | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2021 | 2021 |
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Content Delivery Network | IaaS |
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2011 | 2011 |
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IT Decision Makers and Key Stakeholders at Innovative Vision
| First Name | Last Name | Title | Function | Department | Phone | |
|---|---|---|---|---|---|---|
| No data found | ||||||
Apps Being Evaluated by Innovative Vision Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from Innovative Vision IT executives and key decision makers. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the Innovative Vision digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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FAQ - APPS RUN THE WORLD Innovative Vision Technographics
Innovative Vision is a Professional Services organization based in Canada,
with around 120 employees and annual revenues of $12.0 million.
Innovative Vision operates a diverse technology stack with applications such as
Smith.ai 24/7 Live Chat, Google Workspace (Formerly Google G-Suite) and Five9 Cloud,
covering areas like Chatbots and Conversational AI, Collaboration and Call Center.
Innovative Vision has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Smith.ai, Google and Five9.
Innovative Vision recently adopted applications including
Smith.ai 24/7 Live Chat in 2021, Google Workspace (Formerly Google G-Suite) in 2021 and SocketLabs Email APIs in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of Innovative Vision’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates Innovative Vision’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete Innovative Vision technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.