List of Smith.ai 24/7 Live Chat Customers
Smith.ai
790 Sunshine Dr,
Los Altos, 94023-1296, CA,
United States
Los Altos, 94023-1296, CA,
United States
1 650-709-2975
Professional Services
120
$25M
Since 2010, our global team of researchers has been studying Smith.ai 24/7 Live Chat customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Smith.ai 24/7 Live Chat for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Smith.ai 24/7 Live Chat for Chatbots and Conversational AI include: Smith.ai, a United States based Professional Services organisation with 120 employees and revenues of $25.0 million, Paro, a United States based Banking and Financial Services organisation with 200 employees and revenues of $25.0 million, Smart Sites, a United States based Professional Services organisation with 150 employees and revenues of $20.0 million, Innovative Vision, a Canada based Professional Services organisation with 120 employees and revenues of $12.0 million, ElectraMeccanica USA, a United States based Automotive organisation with 100 employees and revenues of $10.0 million and many others.
Contact us if you need a completed and verified list of companies using Smith.ai 24/7 Live Chat, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Smith.ai 24/7 Live Chat customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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4M Plumbing | Professional Services | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, 4M Plumbing implemented Smith.ai 24/7 Live Chat, deploying a Chatbots and Conversational AI solution directly on its customer-facing website. The implementation centers on an always-on web chat widget that provides conversational intake and live reception for incoming homeowner inquiries, aligning the Smith.ai 24/7 Live Chat application with front-line customer engagement for a small professional services firm of ten employees.
The deployment was configured to handle core conversational flows typical of Chatbots and Conversational AI, including lead capture, contact information intake, appointment request routing, and scripted responses for common plumbing service inquiries. Smith.ai 24/7 Live Chat was provisioned as the primary web channel, with configurable scripts and escalation paths to a human operator when required, reflecting category-aligned capabilities for automated qualification and handoff.
Operational scope is limited to the company website and customer contact workflows, supporting customer service and new business intake functions for 4M Plumbing. Governance was implemented through basic administrative controls and chat script management, enabling small team ownership of conversational scripts and scheduling rules, while preserving manual oversight for appointment confirmations and follow up.
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A Next Degree Communications | Communications | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, A Next Degree Communications implemented Smith.ai 24/7 Live Chat on its public website. Smith.ai 24/7 Live Chat is a Chatbots and Conversational AI application deployed to provide continuous website-based customer engagement and structured message intake for a small United States communications firm with approximately 10 employees.
The deployment uses a cloud-hosted chat widget embedded in the corporate site, configured for 24/7 live chat coverage, automated message handling, and lead capture workflows consistent with Chatbots and Conversational AI platforms. Configuration emphasized front-line customer support and inbound lead qualification, with administrative controls and conversation script management consolidated to company administrators to simplify governance and ongoing updates. The implementation centers on customer-facing functions including support and sales intake, standardizing initial contact handling through conversational automation.
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Ahearne Law Firm | Professional Services | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2022 | n/a |
In 2022, Ahearne Law Firm implemented Smith.ai 24/7 Live Chat on its public website as a customer-facing messaging layer under the Chatbots and Conversational AI category. The deployment presents as an embedded web chat widget that provides continuous live receptionist coverage and real-time client intake for a small professional services firm with approximately 10 employees.
Smith.ai 24/7 Live Chat is configured to handle front-office workflows common to law firms, including initial client screening, lead capture through conversational forms, and the generation of chat transcripts for downstream case intake. Administration and configuration appear to be managed internally by firm staff, with the system operating as the primary web-based touchpoint for new client inquiries and routing follow up responsibilities to the office team.
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Bill Farias Law Office | Professional Services | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020 Bill Farias Law Office implemented Smith.ai 24/7 Live Chat on its public website to support client intake and front office messaging. The firm deployed Smith.ai 24/7 Live Chat as a Chatbots and Conversational AI application to provide continuous receptionist coverage and conversational lead capture for a small professional services practice with approximately 10 employees.
Deployment centered on an embedded web chat widget and conversational workflows configured to qualify prospects, capture contact and case details, and surface appointment requests to firm staff. Configuration relied on a mix of automated conversational routing and human agent escalation, using natural language understanding to guide intake, standardized response templates for consistent messaging, and transcript delivery to the firm for follow up.
Operational scope covered client intake and receptionist functions across the firm, with the application used by attorneys and administrative staff for initial screening and triage. Governance focused on scripted intake flows, handoff procedures for human follow up, and basic privacy handling aligned with legal intake requirements, with rollout limited to the website application and managed directly by firm leadership.
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Blondin Law | Professional Services | 10 | $2M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2020 | n/a |
In 2020, Blondin Law implemented Smith.ai 24/7 Live Chat on its public website. Smith.ai 24/7 Live Chat is deployed as a Chatbots and Conversational AI solution to provide continuous website-based client intake and front-desk conversational coverage for the small professional services firm.
The implementation centers on live chat routing and automated conversational workflows, with Smith.ai 24/7 Live Chat handling initial client engagement, contact capture, basic triage, and appointment scheduling handoffs. Configuration likely emphasizes scripted intake flows, message transcription, and escalation rules consistent with Chatbots and Conversational AI deployments, and the firm relies on the application to standardize first-contact interactions.
Operationally the deployment is scoped to the firm website and supports core business functions including client intake, new matter qualification, and receptionist functions across business hours and after-hours. Governance is organized around internal triage and escalation processes, with attorneys and administrative staff receiving routed leads or scheduled appointments from Smith.ai 24/7 Live Chat, and the firm maintaining oversight of conversational scripts and response policies to align with practice intake procedures.
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Professional Services | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2020 | n/a |
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Professional Services | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2023 | n/a |
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Professional Services | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Retail | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2020 | n/a |
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Leisure and Hospitality | 10 | $1M | United States | Smith.ai | Smith.ai 24/7 Live Chat | Chatbots and Conversational AI | 2022 | n/a |
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Showing 1 to 10 of 83 entries
Buyer Intent: Companies Evaluating Smith.ai 24/7 Live Chat
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD Smith.ai 24/7 Live Chat Coverage
Smith.ai 24/7 Live Chat is a Chatbots and Conversational AI solution from Smith.ai.
Companies worldwide use Smith.ai 24/7 Live Chat, from small firms to large enterprises across 21+ industries.
Organizations such as Smith.ai, Paro, Smart Sites, Innovative Vision and ElectraMeccanica USA are recorded users of
Smith.ai 24/7 Live Chat for Chatbots and Conversational AI.
Companies using Smith.ai 24/7 Live Chat are most concentrated in Professional Services, Banking and Financial Services and Automotive, with adoption spanning over 21 industries.
Companies using Smith.ai 24/7 Live Chat are most concentrated in United States and Canada, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of Smith.ai 24/7 Live Chat across Americas, EMEA, and APAC.
Companies using Smith.ai 24/7 Live Chat range from small businesses with 0-100 employees - 95.18%, to mid-sized firms with 101-1,000 employees - 4.82%, large organizations with 1,001-10,000 employees - 0%, and global enterprises with 10,000+ employees - 0%.
Customers of Smith.ai 24/7 Live Chat include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified Smith.ai 24/7 Live Chat customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Chatbots and Conversational AI.