List of Softeam Lyra Customers
LECCO, 23900,
Italy
Since 2010, our global team of researchers has been studying Softeam Lyra customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Softeam Lyra for CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Softeam Lyra for CRM include: Cama Group, a Italy based Manufacturing organisation with 250 employees and revenues of $122.0 million, CEMB, a Italy based Manufacturing organisation with 350 employees and revenues of $79.0 million, Uteco Converting, a Italy based Manufacturing organisation with 207 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Softeam Lyra, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Softeam Lyra customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Cama Group | Manufacturing | 250 | $122M | Italy | Softeam | Softeam Lyra | CRM | 2008 | n/a |
In 2008 Softeam implemented Lyra CPQ for Cama Group to automate product and configuration driven offer creation and optimize the sales process. Cama Group later expanded that deployment to the full Softeam LyraX suite to extend CRM and after sales service capabilities across its operations. The rollout targeted Cama Group's manufacturing operations in Italy and its global branches, and the company had approximately 250 employees at the time.
The initial Softeam Lyra CPQ deployment centralized configuration rules and pricing logic to automate offer generation and reduce manual proposal assembly. Functional capabilities implemented included configuration driven quoting, catalog and pricing orchestration, and workflow support for negotiation and offer approval consistent with CPQ best practices. The subsequent Softeam LyraX expansion added CRM records consolidation and after sales operational modules to schedule and plan on site service interventions.
Operational coverage delivered a single shared customer database to unify sales and service records across Italy and global branches, enabling a consistent record of negotiations and service history. The implementation encompassed the sales and service business functions, improving coordination between offer creation and field service planning. No specific third party system integrations are reported in the source material.
Governance and rollout followed a staged expansion from CPQ to full CRM and after sales capabilities, aligning product configuration governance with sales approval workflows. As reported by Softeam and Cama representatives, outcomes included faster negotiation and offer times and improved planning of on site service interventions, enabled by the single customer database and CPQ automation.
|
|
|
CEMB | Manufacturing | 350 | $79M | Italy | Softeam | Softeam Lyra | CRM | 2001 | n/a |
In 2001 CEMB began a digitalisation partnership with Softeam and implemented Softeam Lyra, adopting the application as its CRM to manage offer and service workflows. The initial deployment focused on the company's Italian operations with subsequent rollouts to international offices.
Softeam Lyra was configured to support sales with a configurator-driven offer management capability and to handle service management including ticketing and spare parts processes. The implementation included modules for sales quoting, configurator rules, after-sales ticketing and spare-parts lifecycle management within the Softeam Lyra application. Softeam Lyra CRM was later extended to mobilize technician workflows in the field.
Operational coverage spanned sales and after-sales teams across sites in Italy and then international offices, sequencing the rollout from offer creation to post-sales support. Integrations with other systems are not specified in the source, the focus remained on embedding configurator-driven quoting and mobile-enabled field service in Softeam Lyra.
The implementation delivered faster, more accurate offer creation and a mobile-enabled post-sales process for technicians, outcomes recorded in the project narrative. CEMB has since planned further steps such as the introduction of remote assistance, indicating a roadmap focused on expanding service capabilities within the Softeam Lyra CRM environment.
|
 |
Uteco Converting | Manufacturing | 207 | $25M | Italy | Softeam | Softeam Lyra | CRM | 2017 | n/a |
In 2017, Uteco Converting implemented Softeam Lyra CRM, Offer & Service Management to centralise sales data and manage complex offer processes. The deployment targeted both quotation orchestration and the digital handling of after sales activities to bring sales and service records into a single system of record.
Softeam Lyra CRM was configured to support Offer & Service Management workflows, including structured offer creation, controlled cost estimate inputs, approval routing and service order tracking. The implementation instrumented technicians travel logging and digital intervention reporting, enabling field technicians to submit intervention reports directly into the CRM.
Operational coverage included sales and after sales service teams and extended to technicians in the field, with the digital intervention report RIT used across Uteco Converting global operations. The rollout consolidated sales dossiers and service histories to support cross functional visibility between account management and technical service.
Governance focused on standardising offer workflows and making post sales reporting fully digital, converting paper intervention reports into the digital intervention report RIT. Outcomes reported by the vendor include reduced error margins in cost estimates, faster offer issuance and a fully digital post sales process used across Uteco Converting global operations.
|
Buyer Intent: Companies Evaluating Softeam Lyra
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||