List of Solarwinds Service Desk Incident Management Customers
Austin, 78735, TX,
United States
Since 2010, our global team of researchers has been studying Solarwinds Service Desk Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Solarwinds Service Desk Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Solarwinds Service Desk Incident Management for Incident Management include: College of the Holy Cross, a United States based Education organisation with 1433 employees and revenues of $250.0 million, J.F. Brennan Company, a United States based Construction and Real Estate organisation with 500 employees and revenues of $200.0 million, The Cementbloc, a United States based Professional Services organisation with 165 employees and revenues of $48.0 million and many others.
Contact us if you need a completed and verified list of companies using Solarwinds Service Desk Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Solarwinds Service Desk Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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College of the Holy Cross | Education | 1433 | $250M | United States | Solarwinds | Solarwinds Service Desk Incident Management | Incident Management | 2019 | n/a |
In 2019, College of the Holy Cross implemented Solarwinds Service Desk Incident Management in the United States to centralize campus IT operations for faculty, staff, and academic labs. The Solarwinds Service Desk Incident Management deployment created a unified incident intake and asset tracking capability within the Incident Management category, consolidating ticketing and inventory governance into a single operational system. The implementation used the Service Desk inventory agent and configurable workflows to build a central inventory database, automate device discovery and lifecycle records, and manage annual computer rollout workflows. Functional modules in use included incident ticketing, IT asset management, inventory tracking, rollout workflow orchestration, and a self service portal for faculty and students to submit and track requests. Operational coverage encompassed campus IT, lab support, and administrative departments, with governance changes to centralize workflow ownership and standardize approval and provisioning paths. According to the vendor case study, the college reported improved annual computer rollout accuracy, enabled self service access for faculty and students, and reduced administrative effort associated with asset and incident management.
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J.F. Brennan Company | Construction and Real Estate | 500 | $200M | United States | Solarwinds | Solarwinds Service Desk Incident Management | Incident Management | 2019 | n/a |
In 2019, J.F. Brennan Company deployed Solarwinds Service Desk Incident Management in the United States to centralize incident management for its IT operations. The Solarwinds Service Desk Incident Management implementation targeted service desk activities across the construction and real estate business with an initial operational scope covering more than 300 employees.
Configured modules included IT asset management and software license tracking integrated into the incident workflow, and an extensible service catalog planned for expansion to HR onboarding and finance. The deployment applied standard Incident Management workflows and service catalog configuration to improve ticket context and accelerate resolution through richer asset and entitlement data.
The implementation integrated IT asset and software license records with ticketing to provide a single source of truth for hardware and software inventory, supporting help desk technicians across the United States. Operational coverage initially focused on IT incident intake and resolution, with a phased plan to extend cataloged services into HR and finance service requests to unify intake and fulfillment pipelines.
Within four months the service desk logged and resolved over 700 incidents, demonstrating faster ticket resolution and better asset visibility. Governance emphasis centered on centralized incident intake and a phased service catalog rollout to broaden service ownership and standardize cross functional workflows.
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The Cementbloc | Professional Services | 165 | $48M | United States | Solarwinds | Solarwinds Service Desk Incident Management | Incident Management | 2019 | n/a |
In 2019, The Cementbloc implemented Solarwinds Service Desk Incident Management, using the Incident Management application to consolidate IT asset management, the CMDB, the service catalog, and automated workflows. The deployment consolidated six separate platforms into a single system and covered IT, HR, and finance operations across the United States.
The implementation configured Solarwinds Service Desk Incident Management to centralize an IT asset management module and a canonical CMDB, a service catalog with request fulfillment workflows, and incident and ticketing capabilities with automated routing and approval steps. Automation was applied to standardize employee onboarding requests and to accelerate purchase approval flows.
Operational scope included IT, HR, and finance teams in the United States, with the service catalog acting as the primary intake for cross department requests and approvals. The deployment linked asset records, catalog items, and workflow automation to provide consistent request resolution and visibility across functional teams.
Governance was centralized around a single CMDB and unified service catalog, prompting changes to request routing, approval policies, and ticket ownership across departments. According to the vendor case study, the deployment improved onboarding, sped up purchase approvals, and increased cross department visibility.
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