List of Sopra STORM Command and Control Customers
Hemel Hempstead, HP2 7AH,
United Kingdom
Since 2010, our global team of researchers has been studying Sopra STORM Command and Control customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Sopra STORM Command and Control for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Sopra STORM Command and Control for Call Center include: Lancashire Constabulary, a United Kingdom based Government organisation with 6000 employees and revenues of $405.0 million, Essex Police, a United Kingdom based Government organisation with 2000 employees and revenues of $300.0 million, Durham Constabulary, a United Kingdom based Government organisation with 2601 employees and revenues of $218.0 million, Humberside Police, a United Kingdom based Government organisation with 889 employees and revenues of $76.0 million and many others.
Contact us if you need a completed and verified list of companies using Sopra STORM Command and Control, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Sopra STORM Command and Control customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Durham Constabulary | Government | 2601 | $218M | United Kingdom | Sopra Steria UK | Sopra STORM Command and Control | Call Center | 2013 | n/a |
In 2013 Durham Constabulary implemented Sopra STORM Command and Control, deploying the SmartSTORM Diary module to support control room and incident management operations as part of Call Center functions. The implementation concentrated on improving appointment scheduling and resource utilisation within the force's control room workflows.
The SmartSTORM Diary module was configured to centralise diary management and enable bookings at point of call, embedded into incident handling processes and operator workflows. Durham Constabulary went live with SmartSTORM Diary in November 2013, reflecting a targeted rollout into the force's dispatch and scheduling processes.
Following go live the force reported 85% diary utilisation and a 5% increase in bookings at point of call, outcomes reported as improvements in public service delivery across the UK region. Operational impact was concentrated on scheduling, resource allocation and control room efficiency.
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Essex Police | Government | 2000 | $300M | United Kingdom | Sopra Steria UK | Sopra STORM Command and Control | Call Center | 2005 | n/a |
In 2005, Essex Police implemented Sopra STORM Command and Control as a Call Center application to provide mission-critical control room and incident management capabilities for the force. The deployment established Sopra STORM Command and Control as the primary incident handling and dispatch system used by control room operators and incident controllers.
The rollout included WebSTORM for fixed control room access, MobileSTORM to extend mobile access to officers, and ARLS integrations to enrich incident data feeds. Functional configuration concentrated on incident logging, resource dispatch workflows, unit situational awareness, and mobile case access to enable operational decision making at point of response.
Integration scope and operational coverage spanned control rooms and frontline mobile users, with mobile access provisioned on approximately 3,000 devices and interfaces supporting regional collaboration. The implementation supported a cross-border data exchange project recognized in 2005 and linked incident management workflows to external location and alerting feeds through ARLS integrations.
Governance reflected a long term UK partnership with Sopra Steria UK, aligning control room processes and officer mobile working practices to the capabilities of Sopra STORM Command and Control. Improved information availability for faster deployment decisions and enhanced regional collaboration were cited as direct operational outcomes.
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Humberside Police | Government | 889 | $76M | United Kingdom | Sopra Steria UK | Sopra STORM Command and Control | Call Center | 2023 | n/a |
In 2023, Humberside Police implemented Sopra STORM Command and Control in the Call Center category to improve control room incident response and officer visibility. The initial deployment prioritized the Patrol Planning module and enhancements to Airwave and mapping integration to support real time dispatch decisions.
The implementation included configuration and mapping fixes to align geospatial feeds with operational workflows, and configuration of incident grading and attendance workflows to improve resource allocation. Functional changes centered on patrol planning, dispatch orchestration, and control room incident management, using STORM Command and Control as the operational source for tasking and situational awareness.
Sopra Steria UK worked directly with the force to deliver the integration between STORM Command and Control and Airwave radio mapping, aligning radio position data with digital maps used by control room staff and frontline officers. Operational coverage focused on force wide control room operations and frontline officer tasking across the UK region, improving the fidelity of location and status information available to dispatchers.
Following the configuration and mapping fixes the force reported improved Grade 1 attendance performance, moving from 42.5% in Sept 2023 to 97% in Sept 2024, demonstrating faster response times and more effective resource allocation. The deployment emphasizes application level configuration, geospatial integration, and workflow alignment between control room and patrol planning functions.
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Government | 6000 | $405M | United Kingdom | Sopra Steria UK | Sopra STORM Command and Control | Call Center | 2013 | n/a |
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