Durham, DH1 5TT,
United Kingdom
Durham Constabulary Technographics
Durham Constabulary Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by Durham Constabulary and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 2601 Durham Constabulary employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that Durham Constabulary has purchased the following applications: Adobe Connect for Audio Video and Web Conferencing in 2018, Optimizely Search & Navigation (ex Episerver Find) for Application, Web and Enterprise Search in 2024, Sopra STORM Command and Control for Call Center in 2013 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems Durham Constabulary is running and its propensity to invest more and deepen its relationship with Adobe Systems , Facebook , Microsoft or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing Durham Constabulary revenues, which have grown to $218.0 million in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for Durham Constabulary intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
Durham Constabulary Tech Stack and Enterprise Applications
Durham Constabulary Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Adobe Systems | Legacy | Adobe Connect | Audio Video and Web Conferencing | Collaboration | n/a | 2018 | 2018 |
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Collaboration | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2019 | 2019 |
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Durham Constabulary Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Optimizely | Legacy | Optimizely Search & Navigation (ex Episerver Find) | Application, Web and Enterprise Search | Content Management | n/a | 2024 | 2024 |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2023 | 2023 |
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Web Content Management | Content Management |
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2024 | 2024 |
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Durham Constabulary CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Sopra Steria UK | Legacy | Sopra STORM Command and Control | Call Center | CRM | n/a | 2013 | 2013 |
In 2013 Durham Constabulary implemented Sopra STORM Command and Control, deploying the SmartSTORM Diary module to support control room and incident management operations as part of Call Center functions. The implementation concentrated on improving appointment scheduling and resource utilisation within the force's control room workflows.
The SmartSTORM Diary module was configured to centralise diary management and enable bookings at point of call, embedded into incident handling processes and operator workflows. Durham Constabulary went live with SmartSTORM Diary in November 2013, reflecting a targeted rollout into the force's dispatch and scheduling processes.
Following go live the force reported 85% diary utilisation and a 5% increase in bookings at point of call, outcomes reported as improvements in public service delivery across the UK region. Operational impact was concentrated on scheduling, resource allocation and control room efficiency.
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Marketing Automation | CRM |
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2024 | 2024 |
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Tag Management | CRM |
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2021 | 2021 |
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Durham Constabulary ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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IT Service Management | ITSM |
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2025 | 2025 |
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Durham Constabulary IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Hosting and Computing Services | IaaS |
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2016 | 2016 |
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Application Hosting and Computing Services | IaaS |
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2024 | 2024 |
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Cloud Storage | IaaS |
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2025 | 2025 |
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Content Delivery Network | IaaS |
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2013 | 2013 |
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Content Delivery Network | IaaS |
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2014 | 2014 |
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Content Delivery Network | IaaS |
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2024 | 2024 |
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Domain Name System (DNS) | IaaS |
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2019 | 2019 |
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Durham Constabulary CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Secure Sockets Layer (SSL) | CyberSecurity |
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2013 | 2013 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2021 | 2021 |
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Web Application Firewalls (WAF), Phishing Protection | CyberSecurity |
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2024 | 2024 |
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IT Decision Makers and Key Stakeholders at Durham Constabulary
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by Durham Constabulary Executives
| Date | Company | Status | Vendor | Product | Category | Market |
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