List of spaSOFT Customers
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Since 2010, our global team of researchers has been studying spaSOFT customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased spaSOFT for Hospitality ERP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using spaSOFT for Hospitality ERP include: Marriott International, a United States based Leisure and Hospitality organisation with 418000 employees and revenues of $25.10 billion, One&Only Saudi Arabia, a Saudi Arabia based Leisure and Hospitality organisation with 300 employees and revenues of $75.0 million, Rancho Valencia Resort & Spa, a United States based Leisure and Hospitality organisation with 300 employees and revenues of $35.0 million, Time Machine Hot Tubs United States, a United States based Retail organisation with 20 employees and revenues of $3.0 million and many others.
Contact us if you need a completed and verified list of companies using spaSOFT, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The spaSOFT customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Marriott International | Leisure and Hospitality | 418000 | $25.1B | United States | Jonas Hospitality | spaSOFT | Hospitality ERP | 2016 | n/a |
In 2016, Marriott International piloted spaSOFT, an application in the Hospitality ERP category focused on spa operations and guest-facing booking. The pilot used spaSOFT's Online Booking engine in a multi-spa rollout and generated more than $500,000 in appointments across two spas within the first 30 weeks, and the capability was subsequently expanded to dozens of North American and international locations.
The deployment centered on the spaSOFT Online Booking engine and core hospitality modules for appointment scheduling, centralized reservation management and resource scheduling, extending to mobile and web booking workflows to support guest convenience. Configuration work emphasized booking cadence, service and resource mapping, and staff scheduling to align spa operations with direct booking channels.
Vendor Jonas Hospitality supported the implementation and the effort followed a pilot then scale pattern, with governance to standardize online and mobile booking policies across sites. Operational scope covered spa operations and booking functions across multiple properties, with internal stakeholders in guest services and spa operations driving configuration and rollout cadence.
The engagement impacted spa operations and direct booking revenue channels by driving a high volume of direct appointments through spaSOFT Online Booking, explicitly producing over $500,000 in appointment bookings during the initial 30 week pilot across two spas. Marriott International expanded the solution after the pilot to dozens of locations, embedding spaSOFT into ongoing spa booking and operational workflows.
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One&Only Saudi Arabia | Leisure and Hospitality | 300 | $75M | Saudi Arabia | Jonas Hospitality | spaSOFT | Hospitality ERP | 2009 | n/a |
In 2009, One&Only Saudi Arabia implemented spaSOFT as its Hospitality ERP to centralize spa operations and guest wellness booking workflows. The deployment emphasized property-level spa and guest operations and reporting, reflecting configuration patterns documented at One&Only Cape Town where SpaSoft Online Booking, Mobile and Wellness capabilities were used since the resort opening.
The spaSOFT implementation incorporated SpaSoft Online Booking, Mobile and Wellness capabilities to enable guest self-service booking, provide staff scheduling access via mobile interfaces, and support operational reporting. Functional coverage included appointment and resource scheduling, guest service profiles, and real-time booking and reporting interfaces, aligning spa front-desk workflows with back-office reporting for the resort.
Operational scope focused on spa and guest services within the resort, with configuration targeted at staff scheduling access and reducing paperwork through mobile and online booking channels. The rollout emphasized operational governance for spa teams and reporting owners, delivering real-time booking visibility and consolidated reporting for spa management as documented in the Cape Town deployment.
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Rancho Valencia Resort & Spa | Leisure and Hospitality | 300 | $35M | United States | Jonas Hospitality | spaSOFT | Hospitality ERP | 2018 | n/a |
In 2018, Rancho Valencia Resort & Spa implemented spaSOFT from Jonas Hospitality as a Hospitality ERP to consolidate spa operations, inventory, bookings and reporting at its luxury San Diego resort. The implementation targeted centralization of transactional workflows and operational reporting for the resort spa business unit.
Configuration emphasized spaSOFT modules for online booking, inventory management and point of sale, along with scheduling and built-in reporting capabilities common to spa operations. Project workstreams standardized service and retail item master data, booking rules and appointment lifecycle handling to create consistent booking and sales processes within spaSOFT.
The deployment covered the resort spa operational scope and business functions including bookings, inventory processing, front-of-house sales and back-office reporting. Rancho Valencia realized documented efficiency gains, reducing inventory processing from about 48 hours to 6 hours, an 87.5 percent time savings, after consolidating operations into spaSOFT.
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Retail | 20 | $3M | United States | Jonas Hospitality | spaSOFT | Hospitality ERP | 2024 | n/a |
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