List of SpiceCSM Engagement Suite Customers
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Since 2010, our global team of researchers has been studying SpiceCSM Engagement Suite customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SpiceCSM Engagement Suite for Customer Engagement from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SpiceCSM Engagement Suite for Customer Engagement include: Nature's Sunshine Products, a United States based Life Sciences organisation with 800 employees and revenues of $422.0 million, America's Pharmacy Source, a United States based Healthcare organisation with 550 employees and revenues of $121.0 million, SpiceX, a United States based Professional Services organisation with 20 employees and revenues of $2.0 million, Monat Global Corp., a United States based Distribution organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using SpiceCSM Engagement Suite, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SpiceCSM Engagement Suite customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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America's Pharmacy Source | Healthcare | 550 | $121M | United States | SpiceCSM | SpiceCSM Engagement Suite | Customer Engagement | 2021 | n/a |
In 2021, America's Pharmacy Source implemented SpiceCSM Engagement Suite to centralize customer interactions for its United States mail-order pharmacy operations. The SpiceCSM Engagement Suite is a Customer Engagement application configured to support prescription intake, customer service, and payment coordination workflows across the organization.
Deployment delivered a unified CRM and guided workflow solution that combined case management capabilities and telephony integration, standardizing agent interfaces and preserving conversation history. Configuration emphasized guided workflows for prescription processing, background automation for payment-related tasks, and consolidation of customer and order data to improve data integrity.
Integrations concentrated on telephony linking inbound calls to case records and workflow engines, and on backend automation to orchestrate prescription fulfillment and payment-related background activities, reducing manual handoffs between service and fulfillment teams. Operational coverage targeted customer service and fulfillment departments within America's Pharmacy Source mail-order operations across the United States.
Governance and operational controls were implemented with HIPAA-compliant data handling and auditability built into workflow orchestration, supporting privacy requirements and secure handling of protected health information. The SpiceCSM Engagement Suite Customer Engagement deployment established a centralized CRM, workflow management, and telephony-enabled case handling environment that aligns customer service, fulfillment, and billing functions while reducing agent effort.
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Monat Global Corp. | Distribution | 10 | $1M | United States | SpiceCSM | SpiceCSM Engagement Suite | Customer Engagement | 2021 | n/a |
In 2021, Monat Global Corp. deployed SpiceCSM Engagement Suite, in the Customer Engagement category, to unify the user interface and data orchestration for its international customer and consultant support operations. The initiative consolidated multiple backend systems into a single agent experience to reduce context switching across support channels. The deployment focused on support and training functions across the company's consultant network.
SpiceCSM Engagement Suite was configured to deliver CRM and case management capabilities alongside a workflow engine to automate routing, escalation, and case lifecycle management. Configuration emphasized a unified agent desktop, standardized case templates, and automated workflow rules to enforce service priorities. The implementation leveraged category-aligned functionality such as case queuing, SLA handling, and knowledgebase-driven responses.
A data orchestration layer was implemented to aggregate customer and consultant records from multiple backend sources, enabling a consolidated record and audit trail for each interaction. Integrations were operationalized to feed case context and activity into the single agent experience. Operational coverage included international support sites and consultant-facing service channels.
Governance changes standardized case handling workflows and centralized reporting to support agent training and quality assurance. Reported outcomes included increased daily requests handled, faster case resolution, and improved reporting and training efficiency.
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Nature's Sunshine Products | Life Sciences | 800 | $422M | United States | SpiceCSM | SpiceCSM Engagement Suite | Customer Engagement | 2020 | n/a |
In 2020 Nature's Sunshine Products implemented SpiceCSM Engagement Suite. The SpiceCSM Engagement Suite is deployed as a Customer Engagement platform to manage global call center workflows, adverse event handling, and multi-market reporting, including Spanish-language support for South America.
Configuration emphasized a unified agent desktop and CRM combined with a business process and workflow engine to enforce structured adverse event intake, standardized case routing, and consistent interaction handling across channels. Functional capabilities inferred from the deployment include agent scripting, templated adverse event forms, and workflow automation to support regulatory capture and repeatable service procedures.
The implementation replaced an Oracle Service Cloud deployment and migrated case workloads and workflow definitions into SpiceCSM Engagement Suite, consolidating reporting across markets and centralizing call center operations. Operational coverage extended to the company contact center and pharmacovigilance functions, with explicit handling for multi-market reporting and Spanish-language support for South America.
Governance focused on standardizing process definitions and reporting templates to improve international rollout consistency, and on simplifying the agent experience to accelerate adoption. The vendor reports reduced call times, improved international rollout consistency, and easier agent adoption as outcomes of the deployment.
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Professional Services | 20 | $2M | United States | SpiceCSM | SpiceCSM Engagement Suite | Customer Engagement | 2021 | n/a |
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