List of Splashtop SOS Customers
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Since 2010, our global team of researchers has been studying Splashtop SOS customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Splashtop SOS for Remote Monitoring and Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Splashtop SOS for Remote Monitoring and Management include: Groupe Delta France, a France based Professional Services organisation with 35 employees and revenues of $8.0 million, Abcis Australia, a Australia based Professional Services organisation with 30 employees and revenues of $5.0 million, Munster Business Equipment Ireland, a Ireland based Professional Services organisation with 25 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using Splashtop SOS, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Splashtop SOS customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Abcis Australia | Professional Services | 30 | $5M | Australia | Splashtop | Splashtop SOS | Remote Monitoring and Management | 2024 | n/a |
In 2024 Abcis Australia implemented Splashtop SOS as its Remote Monitoring and Management solution to support core IT helpdesk operations. The deployment also uses Splashtop Remote Support capabilities to deliver both attended and unattended remote access for field technicians and support agents.
The implementation is an IT support and helpdesk deployment based in Australia serving approximately 1,500 retail customers, enabling technicians to install and troubleshoot customer PCs and devices remotely. Splashtop SOS provides attended on demand support for live sessions and unattended remote access to customer endpoints, supporting standard remote support workflows for incident resolution and endpoint provisioning.
Configuration focused on user management and security controls that the customer identified as improvements relative to AnyDesk, with session logging, role based access controls, and endpoint agent provisioning to standardize technician access. The deployment accelerated remote deployments and transitions from older remote access tools by centralizing access processes and automating agent installation across retail client endpoints.
Operational governance consolidated helpdesk workflows and technician procedures, aligning IT support and field service functions under centralized user governance and session auditing. Splashtop SOS and Splashtop Remote Support are presented as the primary Remote Monitoring and Management layer for Abcis Australia, covering support, provisioning, and ongoing remote troubleshooting for its retail customer base.
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Groupe Delta France | Professional Services | 35 | $8M | France | Splashtop | Splashtop SOS | Remote Monitoring and Management | 2024 | n/a |
In 2024, Groupe Delta France implemented Splashtop SOS as part of Splashtop Remote Support to extend their Remote Monitoring and Management capabilities for IT support and helpdesk operations. The deployment targeted attended, on-demand access across thousands of client endpoints managed in their Datto RMM environment.
Splashtop SOS was configured to operate in an SOS on-demand attended workflow, enabling technicians to initiate immediate attended sessions without persistent agents. Functional capabilities implemented included attended remote control, session handoff, and ad-hoc support workflows aligned with standard helpdesk triage and troubleshooting processes. The full application name Splashtop SOS was used to provide lightweight, session-based access alongside Datto RMM.
Integration with Datto RMM was central to the architecture, allowing Splashtop Remote Support sessions to be invoked from the RMM console and fill gaps in unattended tooling with on-demand attended access. Operational scope covered Groupe Delta France’s IT support and helpdesk teams supporting client sites across France, providing quick ad-hoc access for desktop and endpoint troubleshooting. Governance adjustments included embedding the attended session workflow into incident handling and remote support SOPs to streamline technician response.
The implementation enabled on-demand access to over 5,000 devices and delivered explicit outcomes reported by the customer, including cost savings and higher technician efficiency. Splashtop SOS augmented Groupe Delta France’s Remote Monitoring and Management stack by supplying attended support capabilities for rapid remediation.
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Munster Business Equipment Ireland | Professional Services | 25 | $4M | Ireland | Splashtop | Splashtop SOS | Remote Monitoring and Management | 2024 | n/a |
In 2024, Munster Business Equipment Ireland deployed Splashtop SOS as part of its Remote Monitoring and Management tooling to extend remote service capabilities across its customer base of roughly 500 managed machines. The 25-person professional services firm implemented Splashtop Remote Support functionality to remotely manage and troubleshoot customer devices, an approach that reduced the number of on-site visits and lowered support costs as described in the case.
The implementation concentrated on Remote Monitoring and Management workflows, with agents provisioned to customer endpoints for unattended access and inferred use of Splashtop SOS for attended on-demand troubleshooting sessions. Functional capabilities emphasized remote control, file transfer, session logging, and role-based access for technicians, consistent with standard RMM operations and service desk triage.
Operational scope covered core support and field service functions, centralizing remote session handling and using remote resolution as the primary first line of support, escalating to on-site intervention only when necessary. Governance measures included staged agent rollout to customer machines and management of technician permissions and session policies to control unattended access and attended support sessions under existing service processes.
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