List of SugarCloud Customers
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Since 2010, our global team of researchers has been studying SugarCloud customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SugarCloud for Customer Experience, CRM from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SugarCloud for Customer Experience, CRM include: Seven West Media, a Australia based Media organisation with 5000 employees and revenues of $893.0 million, Jayco Australia, a Australia based Retail organisation with 1000 employees and revenues of $270.0 million, Funds2Orgs, a United States based Professional Services organisation with 35 employees and revenues of $12.0 million, Cortech Developments, a United Kingdom based Construction and Real Estate organisation with 35 employees and revenues of $4.0 million and many others.
Contact us if you need a completed and verified list of companies using SugarCloud, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SugarCloud customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cortech Developments | Construction and Real Estate | 35 | $4M | United Kingdom | SugarCRM | SugarCloud | Customer Experience,CRM | 2021 | Redk |
In 2021 Cortech Developments implemented SugarCloud to centralize customer data and automate ticketing within its Customer Experience,CRM environment in the United Kingdom. The deployment used SugarCloud as the primary cloud CRM platform and focused on consolidating contact and account records while streamlining sales and service workflows for a 35 person organization.
The implementation emphasized CRM and customer service capabilities, configuring a centralized data model, automated ticketing workflows and case management. The project likely leverages Sugar Serve on SugarCloud to manage tickets and service queues, and included configuration of role based access, case routing rules and sales opportunity tracking to align service and sales processes.
Operational scope targeted sales and service teams across Cortech Developments in the United Kingdom, with Redk engaged as the systems integrator for implementation services. The architecture followed a cloud native SaaS deployment pattern on SugarCloud, enabling a single source of customer truth and automation of frontline service processes.
Governance workstreams accompanied the rollout, centering on process standardization for ticket handling and sales to service handoffs and user training for CRM adoption. Reported outcomes included improved employee productivity and delivery of a scalable cloud CRM platform through the SugarCloud implementation.
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Funds2Orgs | Professional Services | 35 | $12M | United States | SugarCRM | SugarCloud | Customer Experience,CRM | 2022 | Faye |
In 2022, Funds2Orgs deployed SugarCloud as its CRM within the Customer Experience,CRM category to centralize engagement with nonprofit partners and scale global shoe-drive fundraising operations. The deployment targeted fundraising operations, partner engagement, and the coaches who manage shoe-drive sites and inventory.
The implementation configured SugarCloud core CRM functions including contact and account management, lead management, campaign nurture workflows, and inventory and fundraiser status tracking to provide end to end visibility into shoe-drive lifecycles. The project explicitly incorporated Sugar Market for marketing automation to automate lead generation and nurture campaigns and to orchestrate communications with nonprofit partners.
Deployment was led by reseller Faye and covered operational processes for fundraising coaches and partner success teams, with governance focused on campaign workflow standardization and status reporting. Sugar reports that Sugar Market freed up to 50% of coaches' time and improved operational visibility, outcomes that were embedded into the SugarCloud deployment and operational rollout.
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Jayco Australia | Retail | 1000 | $270M | Australia | SugarCRM | SugarCloud | Customer Experience,CRM | 2024 | CRM Strategy |
In 2024 Jayco Australia implemented SugarCloud, deploying Sugar Sell, Sugar Market and Sugar Serve to centralize sales, marketing and after-sales across its head office and 29-dealer network. The deployment is cataloged under Customer Experience,CRM and consolidates customer profiles, engagement workflows and case management into a single CRM instance.
The implementation configured Sugar Sell for opportunity and pipeline management, Sugar Market for targeted campaign orchestration and lifecycle marketing, and Sugar Serve for service case intake and resolution workflows. Configuration emphasized unified customer records, contact-to-case linking and campaign audience segmentation as core functional capabilities to support sales, marketing and after-sales operations.
CRM Strategy led the implementation and delivered integrations between SugarCloud and dealer management systems to provide unified customer histories across Jayco s dealer network. Integrations were scoped for real time customer lookup and historical transaction synchronization, supporting operational coverage across Australia and the network of 29 dealers.
Governance and rollout followed a centralized model with head office stewardship over data model and process standards, and delegated dealer-level access and workflows to enable local sales and service execution. The deployment covered CRM, marketing and service processes in Australia and resulted in a 7% improvement in win rates and improved targeted campaign engagement as reported by the customer.
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Media | 5000 | $893M | Australia | SugarCRM | SugarCloud | Customer Experience,CRM | 2018 | n/a |
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