List of SugarCRM Customer Service Customers
San Francisco, 94104-5401, CA,
United States
Since 2010, our global team of researchers has been studying SugarCRM Customer Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SugarCRM Customer Service for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SugarCRM Customer Service for Customer Support include: Wesley Mission Queensland, a Australia based Healthcare organisation with 3000 employees and revenues of $850.0 million, EMIS Health UK, a United Kingdom based Professional Services organisation with 1429 employees and revenues of $211.0 million, Corvus Janitorial Systems, a United States based Professional Services organisation with 500 employees and revenues of $50.0 million, Jayco Adelaide Australia, a Australia based Retail organisation with 25 employees and revenues of $7.0 million and many others.
Contact us if you need a completed and verified list of companies using SugarCRM Customer Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SugarCRM Customer Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
Apply Filters For Customers
| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
 |
Corvus Janitorial Systems | Professional Services | 500 | $50M | United States | SugarCRM | SugarCRM Customer Service | Customer Support | 2012 | n/a | In 2012, Corvus Janitorial Systems implemented SugarCRM Customer Service to centralize franchisee and customer data and to streamline sales, marketing and customer service processes. The SugarCRM Customer Service deployment emphasized data centralization, contact and account management, and case tracking capabilities consistent with a Customer Support application, enabling standardized customer records and coordinated service workflows across the organization. Operational coverage included franchise management, field operations, marketing and sales teams, where the platform reduced manual data entry and provided a single source of truth for customer interactions. As an explicit outcome Corvus Janitorial reported increased outbound sales outreach from approximately 70 to over 120 calls per day and improved alignment between marketing and field operations. | |
 |
EMIS Health UK | Professional Services | 1429 | $211M | United Kingdom | SugarCRM | SugarCRM Customer Service | Customer Support | 2015 | n/a | In 2015, EMIS Health UK implemented SugarCRM Customer Service within its support organization to manage customer-facing incident workflows in the Customer Support category. The deployment was scoped to the electronic patient records support function, with primary focus on A&E Systems and the application support teams handling clinical and contact centre inquiries. SugarCRM Customer Service was configured to support case management, incident prioritization, ticket lifecycle tracking, SLA awareness, and operational reporting. Operational use included scripting and database interrogation against Microsoft SQL Server 2005 or higher, with support staff authoring SQL scripts, stored procedures, views and jobs to extract diagnostic and audit data from the SugarCRM Customer Service datastore. The SugarCRM Customer Service instance operated alongside other call management tooling including ServiceNow, and supported remote deployments, patching, and onsite activities. Implementation activities recorded in support roles included participation in Go Lives and upgrades, on site implementation work, end user training and aftercare, and ongoing remote support for emergency weekend on call rotations. Governance and process practices reflected ITIL aligned incident prioritization, shift based first line support, day to day reporting and auditing, and coordinated escalation workflows between application support and project teams. EMIS Health UK leveraged SugarCRM Customer Service to centralize ticket handling, knowledge capture and audit trails for clinical support operations. | |
 |
Jayco Adelaide Australia | Retail | 25 | $7M | Australia | SugarCRM | SugarCRM Customer Service | Customer Support | 2024 | CRM Strategy | In 2024, Jayco Adelaide Australia implemented SugarCRM Customer Service as part of a broader deployment using Sugar Sell, Sugar Market and Sugar Serve. The implementation aimed to digitise paper based processes and to unify marketing, sales and customer service across the dealer network, with the SugarCRM Customer Service instance supporting Customer Support workflows for dealer service teams and customer service agents. Configuration focused on standard Customer Support capabilities aligned to the category, including case management, ticketing and workload orchestration, knowledge base access and service dashboards. The deployment leveraged Sugar Sell and Sugar Market to create end to end lead to service workflows, connecting marketing automation and sales pipeline states into customer service case handling. The rollout was executed within an Australia wide initiative covering Jayco dealerships, with Jayco Adelaide representing the South Australia dealer site in the program. CRM Strategy acted as the implementation partner, coordinating configuration, data onboarding and alignment of service processes across marketing, sales and service functions. Governance changes included formalised service workflows and workload management rules to support centralized case assignment and escalation, driven by the SugarCRM Customer Service configuration. Outcomes reported as part of the Australia wide initiative included much higher targeted campaign engagement with click through rates up to ~50 percent, faster case resolution and improved workload management for service teams. | |
 |
|
Healthcare | 3000 | $850M | Australia | SugarCRM | SugarCRM Customer Service | Customer Support | 2016 | n/a |
|
|
Buyer Intent: Companies Evaluating SugarCRM Customer Service
Discover Software Buyers actively Evaluating Enterprise Applications
| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
|---|---|---|---|---|---|---|---|---|
| No data found | ||||||||