List of Swat.io Platform Customers
Vienna, 1120,
Austria
Since 2010, our global team of researchers has been studying Swat.io Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Swat.io Platform for Social Media Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Swat.io Platform for Social Media Management include: Austrian Post, a Austria based Transportation organisation with 27802 employees and revenues of $3.44 billion, bank99 Austria, a Austria based Banking and Financial Services organisation with 350 employees and revenues of $120.0 million, NOEN Austria, a Austria based Media organisation with 200 employees and revenues of $20.0 million and many others.
Contact us if you need a completed and verified list of companies using Swat.io Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Austrian Post | Transportation | 27802 | $3.4B | Austria | Swat.io | Swat.io Platform | Social Media Management | 2017 | n/a |
In 2017 Austrian Post implemented the Swat.io Platform to centralize social publishing and social-customer-service workflows across multiple channels for Austrian Post and its bank99 brand in Austria. The deployment targeted marketing and customer-service functions with an emphasis on community management, high-volume comment handling and consolidated analytics within the Swat.io Platform, consistent with Social Media Management capabilities.
The implementation used core Social Media Management modules including publishing, inbox and ticketing, and analytics to standardize content scheduling, triage user messages and produce unified reporting. Architecture and operational structure centered on a centralized multi-channel dashboard and role-based workflows to maintain brand separation between Austrian Post and bank99 while enabling shared governance for community management and publishing. Rollout focused on aligning marketing and customer-service processes, instituting ticketing workflows for response SLAs and consolidating analytics to improve reporting and manage high comment volumes.
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bank99 Austria | Banking and Financial Services | 350 | $120M | Austria | Swat.io | Swat.io Platform | Social Media Management | 2020 | n/a |
In 2020, bank99 Austria implemented the Swat.io Platform for Social Media Management to build its social community and centrally manage social customer service and publishing across Austria. The rollout focused on aligning marketing and customer-service priorities, supporting decentralized team collaboration and centralized visibility through shared analytics.
bank99 configured the Swat.io Platform to support core Social Media Management functions, using publishing capabilities to orchestrate multi-channel content and a social inbox to centralize customer-service interactions. Analytics modules were used to monitor audience growth and inform editorial planning, with role based access and approval workflows implemented to reflect the bank99 team structure.
Operational coverage included marketing and customer-service teams across bank99 Austria, with the deployment structured to enable coordinated publishing calendars and triaged inbox handling by decentralized units. Workflows were created to hand off customer inquiries between marketing and service staff and to feed engagement signals into the analytics dashboards.
Governance emphasized cross-functional coordination rather than a single centralized team, with content approval and inbox escalation processes established to manage brand and compliance requirements. Analytics were positioned as the primary mechanism for audience development and editorial decision making.
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NOEN Austria | Media | 200 | $20M | Austria | Swat.io | Swat.io Platform | Social Media Management | 2022 | n/a |
In 2022, NOEN Austria, known as Niederösterreichisches Pressehaus NÖN, implemented the Swat.io Platform to centralize social publishing and community management across its many regional pages in Lower Austria. The deployment went live in May 2022 and established a single Social Media Management hub for editorial and audience-facing teams.
The Swat.io Platform was configured to consolidate a central ticket inbox, publish scheduling and approval workflows, community management queues, and analytics dashboards. The newsroom uses these modules to route social interactions into a unified workflow, prioritize incoming tickets, and maintain an inventory of content performance for editorial review.
Operational coverage includes the NÖN newsroom and regional social channels across Lower Austria, bringing editorial planning, social editors, and community moderators into a common platform. Governance changes emphasized centralized publishing authority and a formalized feedback loop where social analytics and ticketed audience input are surfaced into cross-regional editorial planning.
NÖN uses Swat.io Platform analytics and the central ticket inbox to track performance and feed social feedback into editorial planning, improving content decisions and cross-regional coordination. The implementation aligns Social Media Management with newsroom workflows to support consistent regional publishing and coordinated editorial responses.
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