List of Synerise Behavioral Data Platform Customers
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Since 2010, our global team of researchers has been studying Synerise Behavioral Data Platform customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Synerise Behavioral Data Platform for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Synerise Behavioral Data Platform for Customer Experience include: Nike Chile, a Chile based Retail organisation with 83700 employees and revenues of $51.36 billion, Orange Polska, a Poland based Communications organisation with 10550 employees and revenues of $3.19 billion, mBank S.A., a Poland based Banking and Financial Services organisation with 7083 employees and revenues of $1.97 billion and many others.
Contact us if you need a completed and verified list of companies using Synerise Behavioral Data Platform, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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mBank S.A. | Banking and Financial Services | 7083 | $2.0B | Poland | Synerise | Synerise Behavioral Data Platform | Customer Experience | 2019 | n/a |
In 2019, mBank S.A. implemented Synerise Behavioral Data Platform to strengthen CRM, marketing and digital-banking customer experience initiatives in Poland. The deployment was focused on Customer Experience use cases across CRM and digital channels, consolidating omnichannel customer data to enable unified 360° customer profiles and drive personalized interactions.
The Synerise Behavioral Data Platform was configured with real-time analytics, AI-driven personalization and Automation capabilities. Functional modules implemented included behavioral event processing, profile unification to build 360° profiles, AI personalization engines for content and offer selection, and campaign orchestration for omnichannel delivery.
Operational coverage centered on mBank’s CRM and Marketing teams and digital-banking customer experience operations within Poland. Integrations emphasized ingesting omnichannel customer signals and streaming analytics into the platform to support real-time personalization and orchestrated campaigns across digital touchpoints.
Governance and workflow changes formalized use of the platform’s automation and orchestration to operationalize personalization within marketing campaign processes. The Synerise Behavioral Data Platform implementation delivered measurable campaign outcomes as reported, including a 60% increase in leads and a 10% lift in conversion on a cash loan form.
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Nike Chile | Retail | 83700 | $51.4B | Chile | Synerise | Synerise Behavioral Data Platform | Customer Experience | 2024 | n/a |
In 2024, Nike Chile implemented Synerise Behavioral Data Platform as its Customer Experience solution to embed behavioral AI and real time data activation into Nike.cl. The implementation was scoped to CRM, marketing and ecommerce operations in Chile and centered on driving personalized commercial experiences across online shopping journeys.
The deployment used Synerise Behavioral Data Platform along with the vendor s AI models and orchestration layers to operationalize personalization, abandoned cart recovery, WhatsApp campaigns and dynamic on site recommendations. Configuration included behavioral segmentation, real time event ingestion and automated orchestration rules to trigger targeted messages and product recommendations during the customer session and post session lifecycle.
Synerise was integrated into Nike.cl ecommerce flows and the Chile CRM and marketing stacks to enable data activation across marketing and commerce teams. Operational coverage focused on online marketing, customer retention and conversion workflows, with the platform feeding segmentation and campaign triggers to channel execution in WhatsApp and onsite merchandising.
Governance emphasized automated orchestration and centralized campaign rules to standardize recovery and personalization processes, with a rollout completed and producing results within 12 months. Outcomes reported from the deployment include a 30 percent increase in sales per ticket, a 26 percent increase in orders and greater than 2.5 percent conversion on WhatsApp campaigns, driven by the Synerise Behavioral Data Platform powered personalization and recovery capabilities.
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Orange Polska | Communications | 10550 | $3.2B | Poland | Synerise | Synerise Behavioral Data Platform | Customer Experience | 2018 | n/a |
In 2018 Orange Polska implemented Synerise Behavioral Data Platform for Customer Experience to centralize CRM and omnichannel customer experience capabilities and to enable in-store-to-online sales attribution across Poland. The deployment targeted end-to-end purchase path visibility, capturing offline and online events to connect transactions back to store consultants and shorten customer purchase flows.
The implementation used Synerise Behavioral Data Platform and Automation modules to instrument behavioral data collection, orchestrate customer journeys, and automate interventions across channels. Configuration emphasized event stitching between physical point of sale interactions and digital sessions, consultant attribution logic for transactions, and automated triggers to reduce friction in purchase flows.
Operational coverage integrated CRM and omnichannel touchpoints, linking retail store consultant processes with mobile app acquisition flows and online channels, and it supported CRM, marketing, retail operations, and sales functions in Poland. The solution enabled attribution of transactions to individual consultants and provided a unified view of customer journeys spanning offline and online interactions.
Synerise Behavioral Data Platform for Customer Experience delivered explicit, reported uplifts, including a 26% monthly increase in app acquisitions through human channels and improved online path completion metrics of about 14 percent, while enabling more direct consultant-level transaction attribution and shortened purchase flows.
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