List of SysAid Incident Management Customers
SysAid Technologies
80 Atlantic Ave.,
Toronto, M6K 1X9, ON,
Canada
Toronto, M6K 1X9, ON,
Canada
1 800-686-7047
Professional Services
250
$35M
Since 2010, our global team of researchers has been studying SysAid Incident Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased SysAid Incident Management for Incident Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using SysAid Incident Management for Incident Management include: Groupama, a France based Insurance organisation with 31600 employees and revenues of $15.94 billion, HomeServe France, a France based Professional Services organisation with 4000 employees and revenues of $800.0 million, satis&fy AG, a Germany based Professional Services organisation with 504 employees and revenues of $65.0 million, STP Informationstechnologie, a Germany based Professional Services organisation with 375 employees and revenues of $45.0 million, General Cable, a Prysmian Group Company, a France based Manufacturing organisation with 300 employees and revenues of $40.0 million and many others.
Contact us if you need a completed and verified list of companies using SysAid Incident Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The SysAid Incident Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Carbon Energy Corporation | Oil, Gas and Chemicals | 200 | $30M | United States | SysAid Technologies | SysAid Incident Management | Incident Management | 2017 | n/a |
In 2017, Carbon Energy Corporation deployed SysAid Incident Management to centralize Incident Management for its IT support function. The deployment supported a 200 employee oil, gas and chemicals operator based in the United States with field sites across multiple US locations and a concentrated presence in the Greater Denver Area. Operational scope included in-person support, phone support, on-call assistance after hours and weekends, and field support to various locations in the US.
SysAid Incident Management was used to manage the incident queue and ticketing workflows, enabling the IT Manager to monitor incidents and administer user accounts for internal applications such as the Bolo system. Functional capabilities implemented include ticket lifecycle management, prioritization and escalation workflows, and routine updates to software and user documentation, aligned with Tier 1 and Tier 2 technical support processes. The IT organization combined SysAid ticketing with Active Directory administration and software network license administration to maintain user and access controls.
The application operated alongside remote support tools, with technicians supporting users via ConnectWise and phone while tracking incidents in SysAid Incident Management. SysAid was applied to coordinate audiovisual support for boardrooms and training rooms and to log field service visits so that technician assignments and incident records were centralized. Ticketing workflows covered both local Greater Denver Area support and remote field site coverage across the United States.
Governance centered on the IT Manager monitoring the SysAid ticket queue, maintaining procedural documentation, and coordinating an on-call roster for after hours and weekend assistance. The configuration emphasized service desk operationalization, technician assignment workflows, and documented procedures for consistent incident handling within the Incident Management category.
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Centre Hospitalier de Bar Le Duc | Healthcare | 100 | $10M | France | SysAid Technologies | SysAid Incident Management | Incident Management | 2013 | n/a |
In 2013, Centre Hospitalier de Bar Le Duc implemented SysAid Incident Management to centralize user assistance and ticket handling. The deployment targeted Incident Management for healthcare operations, providing a single platform to manage and monitor hardware, software and network incident tickets using the SysAid tool across the hospital IT service desk.
The implementation configured SysAid Incident Management with core ticketing and incident lifecycle workflows, including ticket creation, triage, categorization by device type, priority assignment and escalation queues governed by SLA rules. Operational coverage focused on IT support for clinical and administrative departments, with dashboards and monitoring views for queue management and day to day user assistance, and procedural governance that defined service desk roles, escalation paths and ticket lifecycle ownership.
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General Cable, a Prysmian Group Company | Manufacturing | 300 | $40M | France | SysAid Technologies | SysAid Incident Management | Incident Management | 2017 | n/a |
In 2017, General Cable, a Prysmian Group Company implemented SysAid Incident Management to centralize ticketed handling of service requests and technical incidents. The deployment was explicitly used to support request files in compliance with contractual deadlines and to enable follow-up of requests via the SysAid ticket tool under the Incident Management category.
Configuration emphasized ticket lifecycle management, SLA adherence, assignment and reassignment workflows, and technical and functional resolution tracking. Functional capabilities implemented included request intake and incident recordation, transfer of files to the various service lines, and ongoing follow-up until closure, aligning the SysAid Incident Management workflow with the company procedures and the documented request process.
Operational coverage focused on support teams and technical service lines within General Cable, a Prysmian Group Company, providing a single system of record for incident ownership, reassignment, and handoff. Governance and process controls required use of the ticket tool to enforce contractual deadlines and procedural compliance, and incidents were tracked in SysAid Incident Management through transfer, follow-up, and resolution in accordance with contractual timelines.
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Groupama | Insurance | 31600 | $15.9B | France | SysAid Technologies | SysAid Incident Management | Incident Management | 2015 | n/a |
In 2015, Groupama deployed SysAid Incident Management to reinforce its system and network support operations. The rollout positioned SysAid Incident Management as the primary Incident Management platform to consolidate user request intake and structured ticket handling for the insurer's internal IT support function.
SysAid Incident Management was configured for central ticket creation, assignment, status tracking, and escalation workflows, with service desk queues aligned to the system and network team. The implementation emphasized routing network incidents to technical support personnel who provided hands on remediation on Cisco switches and related network equipment.
Operational scope covered Groupama's internal IT support, with the system and network team accountable for first response and incident resolution ownership. Governance and process changes focused on reinforcing team staffing and clear responsibility for responding to user requests through the SysAid software, establishing incident response discipline within the network support function.
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HomeServe France | Professional Services | 4000 | $800M | France | SysAid Technologies | SysAid Incident Management | Incident Management | 2016 | n/a |
In 2016 HomeServe France deployed SysAid Incident Management to centralize administration of its ITSM environment. SysAid Incident Management was positioned as the Incident Management platform for the company, supporting service desk operations for HomeServe France and serving an employee base of roughly 4000 across its French operations.
The implementation emphasized configuration of core incident management workflows and ticket lifecycle controls, including categorization, prioritization, SLA assignment and automated escalation rules consistent with standard Incident Management practices. Administrative work included role based access control for service desk agents and IT operations staff, form and field configuration, and workflow orchestration to align ticket triage and resolution paths with internal support processes.
Operational coverage centered on centralized ITSM administration, with the IT service desk and IT operations teams using SysAid Incident Management to log, assign and resolve incidents. Governance activities focused on establishing incident handling procedures, change control for workflow configurations and ongoing administration of the SysAid instance to preserve ticket taxonomy and SLA definitions.
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Manufacturing | 250 | $40M | Germany | SysAid Technologies | SysAid Incident Management | Incident Management | 2016 | n/a |
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Professional Services | 504 | $65M | Germany | SysAid Technologies | SysAid Incident Management | Incident Management | 2017 | n/a |
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Professional Services | 375 | $45M | Germany | SysAid Technologies | SysAid Incident Management | Incident Management | 2016 | n/a |
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| Logo | Company | Industry | Employees | Revenue | Country | Evaluated | ||
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FAQ - APPS RUN THE WORLD SysAid Incident Management Coverage
SysAid Incident Management is a Incident Management solution from SysAid Technologies.
Companies worldwide use SysAid Incident Management, from small firms to large enterprises across 21+ industries.
Organizations such as Groupama, HomeServe France, satis&fy AG, STP Informationstechnologie and General Cable, a Prysmian Group Company are recorded users of
SysAid Incident Management for Incident Management.
Companies using SysAid Incident Management are most concentrated in Insurance, Professional Services and Manufacturing, with adoption spanning over 21 industries.
Companies using SysAid Incident Management are most concentrated in France and Germany, with adoption tracked across 195 countries worldwide. This global distribution highlights the popularity of SysAid Incident Management across Americas, EMEA, and APAC.
Companies using SysAid Incident Management range from small businesses with 0-100 employees - 12.5%, to mid-sized firms with 101-1,000 employees - 62.5%, large organizations with 1,001-10,000 employees - 12.5%, and global enterprises with 10,000+ employees - 12.5%.
Customers of SysAid Incident Management include firms across all revenue levels — from $0-100M, to $101M-$1B, $1B-$10B, and $10B+ global corporations.
Contact APPS RUN THE WORLD to access the full verified SysAid Incident Management customer database with detailed Firmographics such as industry, geography, revenue, and employee breakdowns as well as key decision makers in charge of Incident Management.