List of Talkative Web Callbacks Customers
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Since 2010, our global team of researchers has been studying Talkative Web Callbacks customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkative Web Callbacks for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkative Web Callbacks for Customer Support include: Bugaboo International, a Netherlands based Retail organisation with 1300 employees and revenues of $303.0 million, LendInvest Limited, a United Kingdom based Banking and Financial Services organisation with 210 employees and revenues of $146.0 million, Altra Federal Credit Union, a United States based Banking and Financial Services organisation with 350 employees and revenues of $118.0 million, Florius, a Netherlands based Banking and Financial Services organisation with 250 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkative Web Callbacks, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkative Web Callbacks customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Altra Federal Credit Union | Banking and Financial Services | 350 | $118M | United States | Talkative | Talkative Web Callbacks | Customer Support | 2020 | n/a | In 2020 Altra Federal Credit Union implemented Talkative Web Callbacks to extend Customer Support capabilities in its US contact centre. The deployment integrated Talkative with Mitel telephony to introduce live chat and cobrowse, improving omnichannel digital support and enabling advisors to guide members on-site, and the CIO publicly praised the speed and strategic value of the implementation. The implementation focused on Talkative modules for live chat and cobrowse, with Talkative Web Callbacks positioned as the application layer tying digital sessions into telephony workflows. Configuration centered on routing web engagements into Mitel agent workflows, enabling session handoff and advisor-led on-screen guidance while preserving contact centre call handling and queue logic. Operational scope was the US contact centre and frontline member advisors, with change activity oriented to agent workflow adjustments and user training for real-time text and cobrowse engagement. Governance emphasized operational integration with Mitel telephony, and the deployment strengthened Customer Support by unifying voice and digital engagement channels without documented changes to other enterprise systems. | |
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Bugaboo International | Retail | 1300 | $303M | Netherlands | Talkative | Talkative Web Callbacks | Customer Support | 2024 | n/a | In 2024, Bugaboo International deployed Talkative Web Callbacks to expand Customer Support coverage across multiple European markets. The rollout consolidated AI-powered chat, live chat and messaging under Talkative Web Callbacks to scale support and enable 24/7 multilingual engagement. Implementation focused on conversational AI for first contact resolution, live agent handover and persistent messaging threads, with inferred web callback capability incorporated as part of the Talkative web engagement toolkit. Configuration emphasized multilingual natural language processing, session continuity between bot and agent and scripted escalation workflows to support customer service and online sales interactions. Operational scope covered customer service and e-commerce teams across European markets, standardizing engagement channels and routing rules to ensure consistent response coverage. Governance adapted engagement workflows and agent escalation procedures to support continuous coverage and align support with commerce conversion objectives. Reports show up to 75% containment and a 35% increase in average order value associated with the Talkative implementation. | |
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Florius | Banking and Financial Services | 250 | $25M | Netherlands | Talkative | Talkative Web Callbacks | Customer Support | 2018 | n/a | In 2018, Florius implemented Talkative Web Callbacks on its public website to introduce a web native callback channel for customer inquiries. Talkative Web Callbacks supports browser initiated callback request capture and orchestration, and it is categorized under Customer Support. The deployment targets web visitors and routes requests toward Florius customer service intake processes. The implementation emphasizes callback scheduling, request context capture and browser based initiation, aligning online self service with agent led support workflows. Operational scope is the website channel and the customer service function within the bank, where web callbacks are surfaced to existing handling procedures and queueing practices. Governance focused on embedding the Talkative Web Callbacks flow into customer service workflows and standard operating procedures for inbound web assisted interactions. | |
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Banking and Financial Services | 210 | $146M | United Kingdom | Talkative | Talkative Web Callbacks | Customer Support | 2023 | n/a |
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