List of Talkdesk Customer Experience Analytics Customers
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Since 2010, our global team of researchers has been studying Talkdesk Customer Experience Analytics customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Customer Experience Analytics for Customer Analytics from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Customer Experience Analytics for Customer Analytics include: Cegeka, a Belgium based Professional Services organisation with 9000 employees and revenues of $1.47 billion, Las Vegas Valley Water District, a United States based Utilities organisation with 730 employees and revenues of $700.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Customer Experience Analytics, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Customer Experience Analytics customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Cegeka | Professional Services | 9000 | $1.5B | Belgium | Talkdesk | Talkdesk Customer Experience Analytics | Customer Analytics | 2025 | n/a |
In 2025 Cegeka implemented Talkdesk Customer Experience Analytics as part of a cloud native adoption of the Talkdesk CX Cloud suite to address its Customer Analytics requirements for service desk and customer support operations. The program was scoped to modernize customer experience across multiple channels and to provide a consistent agent desktop and consolidated customer context for service desk agents.
Talkdesk Customer Experience Analytics deployment included core Talkdesk CX Cloud capabilities such as text to speech, speech to text, live chat, and voice bots, together with Talkdesk CX Analytics to extract insights from customer conversations. The implementation also leverages Talkdesk Ascend AI to automatically identify frequently asked questions and detect intent during conversations, enabling standardized response generation and workflow streamlining for recurring issues.
Integrations called out in the announcement include the Microsoft Teams Connector to unify communications, Talkdesk BYOC to retain Cegeka’s existing telephony provider and phone numbers, and the Quobis app to enable internet based calling and efficiently route conversations to the appropriate groups. The architecture is cloud native and organized to put customer and conversation context at agents’ fingertips, consolidating omnichannel interactions into the Talkdesk agent interface.
Operational coverage emphasized the digital workplace, service desk agents, and customer support functions across Cegeka, with an ease of deployment focus to minimize disruption and preserve telephony continuity. Initial deployments are expected to improve customer satisfaction while reducing response times and average handle time, governance centered on staged rollout, agent usability, and extension of AI driven workflows and omnichannel routing.
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Las Vegas Valley Water District | Utilities | 730 | $700M | United States | Talkdesk | Talkdesk Customer Experience Analytics | Customer Analytics | 2024 | n/a |
In 2024 Las Vegas Valley Water District implemented Talkdesk Customer Experience Analytics as part of a broader adoption of Talkdesk CX Cloud to modernize its contact center and advance Customer Analytics for customer support serving roughly 1.7 million residents. The deployment centers on cloud-based contact center infrastructure, with Talkdesk Customer Experience Analytics delivering AI-driven insight generation and Talkdesk Copilot providing real-time agent assistance to improve front-line interactions.
The implementation bundles multiple functional modules, including Talkdesk CX Cloud as the cloud contact center platform, Talkdesk Customer Experience Analytics for conversation analytics and actionable insights, Talkdesk Copilot for AI-assisted agent guidance, and Talkdesk Workforce Management for automated agent scheduling. Talkdesk Premium Care was procured to provide specialized training, ongoing guidance, and 24x7 assistance to support rollout and optimization of the platform.
Architecturally the solution is cloud-native, with AI-powered analytics feeding agent-facing interfaces and supervisory reporting to refine interactions and inform scheduling. Operational scope is concentrated on the Water District contact center and customer service functions, with the Talkdesk suite intended to automate routine tasks, surface data to agents during calls, and expand effective call handling capacity.
Governance and process changes include structured training and support via Premium Care, and workflow automation through Workforce Management to adjust scheduling and agent management processes. Explicit outcomes cited by the district and vendor include expedited customer support, automation of contact center tasks, faster resolution of inquiries, reduced average handling time, increased call center capacity, and improved overall customer satisfaction.
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