List of Talkdesk Workforce Engagement Management Customers
Palo Alto, 94301, CA,
United States
Since 2010, our global team of researchers has been studying Talkdesk Workforce Engagement Management customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Talkdesk Workforce Engagement Management for Workforce Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Talkdesk Workforce Engagement Management for Workforce Management include: Las Vegas Valley Water District, a United States based Utilities organisation with 730 employees and revenues of $700.0 million, Dennemeyer, a Luxembourg based Professional Services organisation with 800 employees and revenues of $200.0 million and many others.
Contact us if you need a completed and verified list of companies using Talkdesk Workforce Engagement Management, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Talkdesk Workforce Engagement Management customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Dennemeyer | Professional Services | 800 | $200M | Luxembourg | Talkdesk | Talkdesk Workforce Engagement Management | Workforce Management | 2024 | n/a |
In 2024, Dennemeyer implemented Talkdesk Workforce Engagement Management as part of a broader adoption of Talkdesk CX Cloud and adjacent Talkdesk applications. The deployment centers on Talkdesk Workforce Engagement Management and aligns to the Workforce Management category to automate agent scheduling and formalize performance management across Dennemeyer Group contact centers.
The implementation uses Talkdesk CX Cloud as the AI powered cloud contact center platform, with Talkdesk Workforce Engagement Management providing automated customer service agent scheduling and workforce optimization features, and Talkdesk Cases consolidating omnichannel conversations into a single ticketing system. Configuration emphasis focused on scheduling automation, performance management workflows, and ticket consolidation to reduce duplicated effort and save time for agents and supervisors.
Operational rollout targets Dennemeyer Group operations across its more than twenty offices worldwide and centers on customer service and contact center operations that support management of over three million IP rights for clients. Governance and adoption are supported through Talkdesk Premium Care, which provides specialized training, guidance, expertise, and 24x7 assistance, and Dennemeyer plans phased expansion to leverage generative AI capabilities as its contact center requirements scale.
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Las Vegas Valley Water District | Utilities | 730 | $700M | United States | Talkdesk | Talkdesk Workforce Engagement Management | Workforce Management | 2024 | n/a |
In 2024 Las Vegas Valley Water District implemented Talkdesk Workforce Engagement Management as part of a cloud-centered modernization of its contact center, using Workforce Management to automate agent scheduling and improve day to day agent management. The deployment sits alongside Talkdesk CX Cloud, Talkdesk Copilot, and Talkdesk Customer Experience Analytics to form an integrated AI-powered contact center stack supporting the utility customer service function, classified under Workforce Management.
The Talkdesk Workforce Engagement Management implementation focuses on automated scheduling and workforce administration, complemented by intraday staffing and adherence workflows common to Workforce Management solutions. Talkdesk Copilot provides real time agent assistance and knowledge guidance during interactions, while Talkdesk Customer Experience Analytics supplies AI driven insights that feed back into forecasting and staffing adjustments, aligning workforce planning with contact volume signals.
Deployment is cloud based on Talkdesk CX Cloud and scoped to the Water District contact center that serves approximately 1.7 million residents, covering customer support operations for billing, outage reporting, and general inquiries. Governance and rollout included Talkdesk Premium Care for specialized training and 24x7 operational support to accelerate adoption, with the organization planning to launch the enhanced features during 2024 to standardize scheduling processes and automate routine contact center tasks.
Talkdesk Workforce Engagement Management and the accompanying Talkdesk AI applications are intended to expedite customer support and automate agent tasks, with stated benefits that include faster, more seamless assistance, reduced average handling time, increased call center capacity, and improved overall customer satisfaction.
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Buyer Intent: Companies Evaluating Talkdesk Workforce Engagement Management
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