List of Tata Communications Managed Services Customers
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Since 2010, our global team of researchers has been studying Tata Communications Managed Services customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tata Communications Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tata Communications Managed Services for Hybrid & Public Cloud MSP, Infrastructure & Network MSP, Workplace & Communications MSP, Security MSP include: Formula 1, a United Kingdom based Leisure and Hospitality organisation with 5000 employees and revenues of $3.20 billion, Burjeel Holdings, a United Arab Emirates based Healthcare organisation with 180 employees and revenues of $40.0 million, Banca Widiba, a Italy based Banking and Financial Services organisation with 199 employees and revenues of $25.0 million and many others.
Contact us if you need a completed and verified list of companies using Tata Communications Managed Services, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Banca Widiba | Banking and Financial Services | 199 | $25M | Italy | Tata Communications | Tata Communications Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP | 2023 | n/a |
Banca Widiba implemented Tata Communications Managed Services in 2023 to deploy an embedded WebRTC video banking capability from its digital channels. The project is recorded under the Apps Category Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP and targeted customer service and finance workflows in Italy.
The implementation configured Tata Communications Managed Services to provide managed WebRTC video banking with real time media handling, session orchestration, authentication integration with digital channel logins, and agent console capabilities. Functional modules implemented included video banking sessions, agent-facing interaction tools, session recording and auditing controls, and security controls consistent with Security MSP responsibilities.
Integration work connected the video banking capability directly to Banca Widiba web and mobile channels, enabling agents to initiate face to face interactions from within existing digital customer journeys and to support outbound engagement workflows. Operational coverage was focused on Italy and on customer service and finance departments, with managed operations centralized under Tata Communications Managed Services.
Outcomes reported from the Tata Communications Managed Services deployment included approximately 30 percent higher outbound call success, reduced average call duration, and customer satisfaction rising to 4.8 out of 5. Governance adjustments consolidated Workplace & Communications MSP and Security MSP duties into the managed services operating model, standardizing secure session management and ongoing media operations under Tata Communications Managed Services.
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Burjeel Holdings | Healthcare | 180 | $40M | United Arab Emirates | Tata Communications | Tata Communications Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP | 2026 | n/a |
In 2026, Burjeel Holdings adopted Tata Communications Managed Services including Tata Communications’ Kaleyra™ CCaaS to unify voice and digital contact centre channels for its patient service operations in the United Arab Emirates. The deployment is reported under the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP category and centers on a cloud native contact centre platform with workforce management, analytics and operational dashboards for real time visibility.
The implementation concentrated on core contact centre modules, including omnichannel voice and digital channel routing, workforce management, agent analytics, and live operational dashboards to give supervisors immediate visibility. Operational scope emphasized CX and patient service teams, standardizing call handling workflows and agent queuing while providing a scalable omnichannel foundation for patient interactions. Tata Communications Managed Services delivered managed CCaaS provisioning and ongoing operational management, and the engagement is described as accelerating call handling and improving agent productivity in its UAE patient service environment.
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Formula 1 | Leisure and Hospitality | 5000 | $3.2B | United Kingdom | Tata Communications | Tata Communications Managed Services | Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP | 2026 | n/a |
In 2026, Formula 1 implemented Tata Communications Managed Services to provision an AI-driven, enterprise SD-WAN and managed connectivity fabric for a race team. The deployment leveraged Tata Communications' IZO SD-WAN offering and aligned to the Hybrid & Public Cloud MSP,Infrastructure & Network MSP,Workplace & Communications MSP,Security MSP scope to support real-time telemetry and broadcast-grade network performance across a global race footprint with central media and technology operations coordinated from the United Kingdom.
The implementation configured Tata Communications Managed Services to deliver real-time telemetry ingestion, automated deployment workflows for network and edge devices, and predictive assurance for proactive fault detection. Functional capabilities included centralized orchestration and policy-based traffic steering, application-aware routing for telemetry and media streams, and automated incident detection and remediation workflows driven by predictive analytics within the IZO SD-WAN managed service.
Operational coverage extended across race venues worldwide while management and incident response were centralized in the UK media and technology operations team. The system integrated directly with the team’s telemetry feeds and media delivery workflows to prioritize low-latency paths and to automate configuration rollouts at remote circuits, supporting sports operations, broadcast engineering, and technology operations teams.
Governance and rollout were organized around a managed service operating model with centralized policy control, service level monitoring, and a single network operations function responsible for incident escalation and assurance. The deployment delivered measured outcomes reported by the vendor, including a latency reduction of approximately 73%, a 56% reduction in network incidents, mean time to repair of under 15 minutes and sustained availability of 99.98%.
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