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Cantor Fitzgerald, a Kyriba Treasury customer evaluated GTreasury

Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

Citigroup, a VestmarkONE customer evaluated BlackRock Aladdin Wealth

Swedbank, a Temenos T24 customer evaluated Oracle Flexcube

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List of Technix T-CRM Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Coal India Oil, Gas and Chemicals 228861 $17.0B India Technix India Technix T-CRM CRM 2018 n/a In 2018, Coal India implemented Technix T-CRM, a CRM application, as indicated by vendor references to government sector projects. Public vendor materials identify Coal Board engagements, suggesting deployment of CRM and allied case management capabilities to support stakeholder and vendor-facing workflows at Coal India. The implementation centers on Technix T-CRM modules for stakeholder communications, vendor and customer record management, and operational workflow handling, with functionality consistent with contact management, case management, case routing, and workflow automation. Technix T-CRM is described on vendor pages as a platform used to manage stakeholder communications and records, so configuration likely focused on structured case intake, record versioning, and role-based access to contact and vendor data. Public documentation does not disclose named integrations or the exact Coal Board office that used the system, therefore no specific integrations are reported. Governance and process changes are implied through the adoption of CRM and case management modules to standardize stakeholder communications and vendor record handling, however rollout details and operational coverage across specific Coal India departments are not specified in the source material.
Government of India Government 4700000 $358.7B India Technix India Technix T-CRM CRM 2019 n/a In 2019, the Government of India implemented Technix T-CRM, a CRM, to support field-to-office customer and case tracking across public sector operations. Vendor documentation and a Regional Chief Conservator testimonial from Technix India point to deployments addressing Forest Department use-cases and citizen-facing complaint workflows. The listing on Technix India materials indicates the product was applied to instrument citizen intake, case follow-ups, and field reporting processes within government contexts. Implementation scope emphasized CRM for citizen and complaint tracking and case management, with configuration aligned to case lifecycle management, citizen interaction logging, follow-up scheduling, and field data capture typical of CRM deployments. Technix T-CRM supported operational coverage across departmental field teams and regional offices, enabling assignment and tracking of cases from field officers to office-based administrators. Governance and process restructuring focused on standardizing intake workflows and formalizing follow-up ownership to operationalize citizen complaint handling under Technix T-CRM.
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