List of Teckinfo ID Hybrid Customers
New Delhi, 110066,
India
Since 2010, our global team of researchers has been studying Teckinfo ID Hybrid customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Teckinfo ID Hybrid for Call Center from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Teckinfo ID Hybrid for Call Center include: Tech Mahindra, a India based Professional Services organisation with 148000 employees and revenues of $6.40 billion, HDB Financial Services, a India based Banking and Financial Services organisation with 89943 employees and revenues of $1.80 billion, Finance Trust Bank Uganda, a Uganda based Banking and Financial Services organisation with 800 employees and revenues of $35.0 million and many others.
Contact us if you need a completed and verified list of companies using Teckinfo ID Hybrid, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Finance Trust Bank Uganda | Banking and Financial Services | 800 | $35M | Uganda | Teckinfo | Teckinfo ID Hybrid | Call Center | 2023 | n/a |
In 2023, Finance Trust Bank Uganda implemented Teckinfo ID Hybrid under the Call Center category. The bank is named in Teckinfo's ID Cloud launch press release as a customer using Teckinfo contact-center solutions for banking customer service and support in Uganda. Module usage of Teckinfo ID Hybrid and CCaaS capabilities is inferred from the press release rather than a dedicated case study. This implementation signal identifies Finance Trust Bank as a reference customer for Teckinfo contact center offerings in the region.
The Teckinfo ID Hybrid implementation focuses on core Call Center capabilities typical of hybrid contact center deployments, including contact routing, interactive voice response, automatic call distribution, agent desktop functionality and reporting and analytics for service operations. Teckinfo ID Hybrid is presented as enabling both cloud native CCaaS features and hybrid connectivity, implying configuration for omnichannel customer interactions and centralized agent management. The narrative aligns Finance Trust Bank, Teckinfo ID Hybrid, Call Center and banking customer service as the primary functional relationship.
Deployment structure implied by the product name and press release points to a hybrid architecture combining cloud hosted contact center services with local components to serve Uganda based support operations, balancing cloud scalability with local data handling. Operational scope is centered on customer service and support teams within Finance Trust Bank in Uganda, supporting inbound and outbound service workflows and agent desktops. No named integrations with core banking systems are specified in the source material.
Governance is likely centered on contact center operational workflows, agent supervision, and configuration management for routing and queue policies, following standard Call Center operational controls. Specific outcomes, benefits, costs and rollout metrics are not publicly detailed in the press release. That acknowledges the implementation signal without claiming measurable results.
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HDB Financial Services | Banking and Financial Services | 89943 | $1.8B | India | Teckinfo | Teckinfo ID Hybrid | Call Center | 2023 | n/a |
In 2023, HDB Financial Services implemented Teckinfo ID Hybrid to support Call Center operations with a focus on collections. The deployment is cited in Teckinfo marketing materials as a customer use case for contact centre collections capabilities used by HDB Financial Services India.
The implementation centers on Teckinfo ID Hybrid dialer and collections capabilities, with inferred usage of dialer and collections modules within Teckinfo ID Hybrid and ID Cloud to drive outbound contact activity. Functional capabilities described in vendor materials and consistent with Call Center solutions include outbound dialing orchestration, contact prioritization, call dispositioning, scripting for collections conversations, and workflow automation for debt-collection sequences.
Operational scope is concentrated on the contact centre collections function, affecting collections agents, campaign managers, and contact centre supervision. The solution aligns outbound campaign management with collections queues and agent routing, embedding disposition driven workflows and contact prioritization into day to day collections operations.
Governance and process changes are centered on aligning agent workflows to automated dialing sequences, disposition based follow up, and collections scripting to standardize contact handling. Usage of the dialer and collections modules is inferred from Teckinfo testimonials rather than a published HDB Financial Services case study, and Teckinfo materials state the objectives as boosting right party contacts and improving debt collection productivity.
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Tech Mahindra | Professional Services | 148000 | $6.4B | India | Teckinfo | Teckinfo ID Hybrid | Call Center | 2023 | n/a |
In 2023, Tech Mahindra is listed by Teckinfo as a customer for Teckinfo ID Hybrid, part of Teckinfo ID Cloud contact center platform used for omnichannel customer service and contact-centre operations. Module usage such as ID Hybrid and CCaaS is inferred from Teckinfo's customer list and product pages rather than a Tech Mahindra case study, according to the source link provided.
The signal points to a hybrid Call Center deployment model consistent with Teckinfo ID Hybrid, combining cloud orchestration with on site voice handling and CCaaS delivery patterns. Functional capabilities inferred from product materials include omnichannel routing, unified agent desktop and session based telephony for inbound and outbound contact-centre operations, reflecting typical Call Center platform modules.
Operational coverage is focused on customer service and contact-centre operations within Tech Mahindra in India, aligning the Teckinfo ID Hybrid application with enterprise professional services support functions. Implementation would require establishing contact-centre governance such as queue and skill based routing policies, agent workflow orchestration, and operational management processes to support omnichannel service delivery.
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