List of Ticksy Customers
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Since 2010, our global team of researchers has been studying Ticksy customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Ticksy for Customer Support from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Ticksy for Customer Support include: Highbar Technocrat, a India based Professional Services organisation with 400 employees and revenues of $45.0 million, Deus Robotics, a Ukraine based Manufacturing organisation with 200 employees and revenues of $30.0 million, Enhance The UK, a United Kingdom based Professional Services organisation with 10 employees and revenues of $16.1 million, Heap & Partners, a United Kingdom based Manufacturing organisation with 46 employees and revenues of $13.7 million, Akmal Auto Spare Parts Trading Company Sharjah, a United Arab Emirates based Automotive organisation with 30 employees and revenues of $11.0 million and many others.
Contact us if you need a completed and verified list of companies using Ticksy, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Ticksy customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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AcquisitionAI | Professional Services | 20 | $2M | United States | Ticksy | Ticksy | Customer Support | 2024 | n/a |
In 2024, AcquisitionAI implemented Ticksy on its website to centralize client inquiries. Ticksy is deployed as a Customer Support application embedded into the public site to capture tickets via a web widget and email to ticket flows. The deployment includes core ticketing, a searchable help center, and agent inboxes configured by role to match a small professional services support model.
Operational scope covers the firm's client facing support and internal operations, routing inquiries to designated staff within the 20 person organization and supporting case prioritization and status tracking. Governance introduced lightweight triage, ticket assignment rules, and templated responses to standardize support workflows and reduce ad hoc handling. Integrations are limited to the website widget and email routing from the company site, with the full application name Ticksy referenced in the public support flow.
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Adsoracle | Professional Services | 10 | $2M | Singapore | Ticksy | Ticksy | Customer Support | 2023 | n/a |
In 2023, Adsoracle implemented Ticksy as its Customer Support application on its website. Adsoracle deployed Ticksy to centralize client inquiries for its professional services firm based in Singapore, embedding the Ticksy support channel directly into the corporate site to capture incoming customer requests.
The deployment emphasizes core Customer Support capabilities typical of the category, including ticketing workflows, web embedded support forms, email ticket capture, and a lightweight knowledge base for common engagement questions. Ticksy was configured to create and route tickets, maintain case histories, and tag interactions to reflect project and client context, aligning system configuration to the operating scale of a 10 person firm.
Operational scope covers client services and account management teams, with inbound web requests routed into a centralized Ticksy queue for assignment. Governance and process changes established assignment rules, ticket status lifecycles, and escalation paths to standardize response handling, and basic reporting was enabled to monitor ticket volume and resolution activity across engagements.
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Aerial Teknology Pakistan | Professional Services | 15 | $1M | Pakistan | Ticksy | Ticksy | Customer Support | 2023 | n/a |
In 2023, Aerial Teknology Pakistan implemented Ticksy on their website to manage Customer Support workflows. Aerial Teknology Pakistan uses Ticksy as its Customer Support application to centralize client inquiries and ticket tracking.
The implementation leverages the Ticksy web embedded support widget and web based ticketing to capture inbound requests, and it employs email based ticket routing and a lightweight knowledge base consistent with Customer Support functionality. Configuration emphasizes ticket lifecycle management, priority tagging, and threaded correspondence to maintain case context and response history.
Operational coverage is client facing inquiries delivered through the corporate website, aligning support handling with the firm’s professional services delivery. Governance and daily administration of Ticksy are managed within existing operations staff, reflecting the company’s 15 person scale and the web based nature of the deployment.
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Air South Mechanical | Professional Services | 10 | $1M | United States | Ticksy | Ticksy | Customer Support | 2021 | n/a |
In 2021, Air South Mechanical deployed Ticksy as its Customer Support application on its website. The Ticksy implementation is embedded in the public site to capture inbound customer requests and funnel them into a centralized ticket queue, reflecting a compact deployment footprint for a 10 employee professional services firm. The operational scope centers on customer service and field service coordination, where agents use the ticket console to log jobs and communicate with customers.
Configuration emphasis aligns with standard Customer Support capabilities, including ticket capture from web forms, threaded communication, status tracking, and basic self service workflows that support case creation and lifecycle management. The implementation consolidates customer intake on the website and establishes a single operational inbox to assign and track requests across the service team, which implies simplified routing governance and role based ticket ownership for a small team. Ticksy is used to centralize case handling and to provide the core ticketing and communication functions required for customer service operations.
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Akmal Auto Spare Parts Trading Company Sharjah | Automotive | 30 | $11M | United Arab Emirates | Ticksy | Ticksy | Customer Support | 2022 | n/a |
In 2022, Akmal Auto Spare Parts Trading Company Sharjah implemented Ticksy for Customer Support on their website. The Ticksy deployment is used as a web-embedded customer support channel that funnels site-submitted inquiries into a centralized ticketing inbox, making Ticksy the primary Customer Support application for handling customer-facing requests and agent responses.
Configuration emphasized standard Customer Support capabilities, including ticket creation from web forms, a searchable knowledge base for common parts and order queries, canned responses to accelerate agent replies, and role-based agent access controls. Operational coverage is focused on the Sharjah customer service function, where ticket assignment and basic escalation workflows were instituted to standardize handling, and no external integrations are documented in the available source, indicating a site-hosted Ticksy implementation.
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Professional Services | 10 | $2M | Indonesia | Ticksy | Ticksy | Customer Support | 2022 | n/a |
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Professional Services | 30 | $1M | Saudi Arabia | Ticksy | Ticksy | Customer Support | 2024 | n/a |
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Manufacturing | 10 | $1M | United States | Ticksy | Ticksy | Customer Support | 2022 | n/a |
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Manufacturing | 20 | $2M | United States | Ticksy | Ticksy | Customer Support | 2021 | n/a |
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Media | 10 | $1M | Singapore | Ticksy | Ticksy | Customer Support | 2022 | n/a |
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Buyer Intent: Companies Evaluating Ticksy
Discover Software Buyers actively Evaluating Enterprise Applications
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