List of Top365 Company Bots Customers
São Paulo, 04543-011,
Brazil
Since 2010, our global team of researchers has been studying Top365 Company Bots customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Top365 Company Bots for Chatbots and Conversational AI from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Top365 Company Bots for Chatbots and Conversational AI include: Companhia Siderurgica Nacional, a Brazil based Manufacturing organisation with 24920 employees and revenues of $43.69 billion, Tribunal Regional Eleitoral de Roraima Brazil, a Brazil based Government organisation with 300 employees and revenues of $13.0 million and many others.
Contact us if you need a completed and verified list of companies using Top365 Company Bots, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Top365 Company Bots customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Companhia Siderurgica Nacional | Manufacturing | 24920 | $43.7B | Brazil | Top365 | Top365 Company Bots | Chatbots and Conversational AI | 2021 | Top365 |
In 2021, Companhia Siderurgica Nacional implemented Top365 Company Bots. The deployment used Chatbots and Conversational AI to centralize internal communications and to enable IT service request handling across the organization.
Top365 implemented a Microsoft Teams Company Communicator solution and a Teams chatbot under the Top365 Company Bots application. Functional modules included proactive broadcast messaging via Company Communicator and an interactive Teams chatbot for IT service requests and employee inquiries, with module usage inferred as part of the Top365 Company Bots offering.
The implementation integrated natively into the Microsoft Teams environment as the primary delivery channel, leveraging Teams for both one-to-many corporate communications and conversational IT workflows. Operational coverage targeted both frontline and office users across CSN in Brazil, connecting approximately 35,000 employees.
Top365 acted as the Microsoft partner and implementation provider for the rollout, which concentrated on internal communications and IT service functions. The solution produced roughly 7.6 million messages in under a year, indicating sustained employee engagement with the Company Communicator and Teams chatbot components.
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Tribunal Regional Eleitoral de Roraima Brazil | Government | 300 | $13M | Brazil | Top365 | Top365 Company Bots | Chatbots and Conversational AI | 2021 | n/a |
In 2021, Tribunal Regional Eleitoral de Roraima Brazil implemented Top365 Company Bots as a citizen-facing Balcão Virtual using the Chatbots and Conversational AI category to provide citizen and judicial services. The pilot began on August 25, 2021 and wider availability was announced on August 31, 2021, establishing the solution as an institutional channel for virtual queueing and remote access to court services.
Top365 Company Bots was configured to deliver conversational virtual-attendant capability, orchestrating virtual queueing and video calling workflows and providing access to the PJe electronic judicial process environment. The implementation included conversational flows for intake and routing, appointment and queue management, and management reporting focused on wait times and volumes, reflecting operational monitoring and service orchestration capabilities typical of Chatbots and Conversational AI.
The deployment integrated Microsoft Teams and WhatsApp to reach citizens through both a collaboration platform and a public messaging channel, enabling video call escalation from chat flows and access links into PJe sessions. Operational scope covered TRE-RR citizen services and judicial intake processes within the court, and Top365 reported the same solution family was already installed in approximately 25 public sector clients serving over 500,000 citizens, indicating reuse of the platform configuration across public institutions.
Governance and rollout followed a pilot to production pattern, with the August 25, 2021 pilot validating virtual queue and video call handling and the August 31, 2021 announcement signaling broader availability across TRE-RR channels. The implementation aimed to improve access and reduce in-person visits, and management reporting was positioned to support operational governance of queues and service volumes.
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