List of TOPdesk HR Service Customers
Delft, 2624 AD,
Netherlands
Since 2010, our global team of researchers has been studying TOPdesk HR Service customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased TOPdesk HR Service for HR Service Delivery from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using TOPdesk HR Service for HR Service Delivery include: Ricardo plc, a United Kingdom based Professional Services organisation with 2559 employees and revenues of $605.0 million, University of Stirling, a United Kingdom based Education organisation with 1652 employees and revenues of $230.0 million and many others.
Contact us if you need a completed and verified list of companies using TOPdesk HR Service, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The TOPdesk HR Service customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ricardo plc | Professional Services | 2559 | $605M | United Kingdom | Topdesk | TOPdesk HR Service | HR Service Delivery | 2019 | n/a | In 2019, Ricardo plc implemented TOPdesk HR Service to establish a centralized HR Helpdesk and formalize HR case handling. The deployment targeted the HR Service Delivery category and focused on standardizing employee lifecycle support across Ricardo's UK sites, including London, Harwell, Glasgow, Shoreham, Bristol, and Manchester. TOPdesk HR Service was configured to deliver structured case management, a self service portal, and a knowledge base for HR processes. The implementation included ticket templates and workflow orchestration for common HR transactions such as new starter and leaver correspondence, changes to terms and conditions, confirmation of maternity and paternity leave, unpaid leave requests, probation letters, and payroll change requests, with SLA routing and escalation rules to improve request handling. Operational alignment was established between TOPdesk HR Service and the organisation's Iris Cascade HRIS by configuring TOPdesk workflows to reflect Cascade employee records and lifecycle states, enabling case creation and status tracking that correspond to HRIS events. The rollout covered HR administration and employee relations functions in the UK region, with the Helpdesk serving as the primary contact point for employees and managers and potential supervision of a team of five Operations Advisers and Helpdesk Administrators. Governance measures centered on documentation and capability building, including standardized training manuals for the HR Helpdesk and employee lifecycle activities, an action tracker and project plan for continuous improvement, and monitoring of Topdesk ticketing effectiveness to drive process changes. The HR Improvement Coordinator role provided ongoing assessment of system utilization, process refinement, and training to sustain the TOPdesk HR Service configuration and operational workflows. | |
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University of Stirling | Education | 1652 | $230M | United Kingdom | Topdesk | TOPdesk HR Service | HR Service Delivery | 2020 | n/a | In 2020, University of Stirling deployed TOPdesk HR Service from Topdesk to consolidate HR support channels and publish HR services via the TopDesk Self-Service Portal on the university website, aligning the implementation to the HR Service Delivery category. The deployment established a web accessible service catalog and self-service entry point that routes requests into a centralized HR service platform for staff and faculty. TOPdesk HR Service was configured to support core HR Service Delivery workflows including case management, service catalog management, knowledge base publishing, request fulfillment, and role based access controls for HR agents. Configuration work focused on templated request types and automated ticket routing to HR teams, enabling standard HR intake and lifecycle handling consistent with university staff service management practices. Operational coverage for the TOPdesk HR Service centers on the Human Resources function and is exposed to the wider University of Stirling staff population through the TopDesk Self-Service Portal on their website. Governance emphasis was placed on service ownership, knowledge governance and defined SLA driven workflows to standardize HR processing and handoffs across HR subteams and service owners. |
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