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Wayfair, a Korber HighJump WMS customer just evaluated Manhattan WMS

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List of TRIFFT Loyalty Cloud Customers

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Logo Customer Industry Empl. Revenue Country Vendor Application Category When SI Insight Insight Source
Marks & Spencer_x000D_ Retail 64000 $18.1B United Kingdom TRIFFT Loyalty Cloud TRIFFT Loyalty Cloud Customer Loyalty 2025 n/a In 2025, Marks & Spencer implemented TRIFFT Loyalty Cloud to support a regional loyalty program in the Czech Republic, using the Customer Loyalty application to power the localized M&S Club mobile app. The deployment documents TRIFFT Loyalty Cloud as the developer and operator for the M&S Club Czech Republic mobile app available in app stores, indicating a vendor‑operated, cloud delivered white label mobile loyalty implementation. The implementation centers on standard Customer Loyalty capabilities, including loyalty card management, coupon issuance and redemption, mobile push notifications, and CRM driven marketing activities. TRIFFT Loyalty Cloud is configured to manage member accounts and digital loyalty tokens, orchestrate coupon campaigns, and deliver targeted push communications through the M&S Club mobile client. Operational coverage is explicitly regional, limited to the Czech Republic rollout and published as the M&S Club app in consumer app stores. The deployment positions the mobile app as the primary digital touchpoint for membership and marketing, with CRM and marketing teams identified as the business functions directly supported by the TRIFFT Loyalty Cloud implementation. Governance and operations are structured around the vendor operating the localized app, with TRIFFT listed as developer and operator responsible for app maintenance, localization, and campaign execution. Rollout characteristics reflect a vendor white label mobile app model, with ongoing vendor managed updates and content changes driving localized loyalty program operations for Marks & Spencer in the Czech Republic.
R.K. Aggarwal Retail 54 $28M United Kingdom TRIFFT Loyalty Cloud TRIFFT Loyalty Cloud Customer Loyalty 2025 n/a In 2025, R.K. Aggarwal implemented TRIFFT Loyalty Cloud to operate an ecommerce loyalty program on its UK storefront. R.K. Aggarwal deployed TRIFFT Loyalty Cloud for Customer Loyalty to support CRM-driven retention and targeted re-engagement workflows. The TRIFFT Loyalty Cloud configuration emphasized point-expiry email campaigns, personalised incentive workflows, and automated re-engagement flows, with campaign logic and segmentation built to surface point balances and expiry alerts to customers. Functional capabilities implemented included loyalty currency orchestration, email-triggered redemption prompts, and personalized incentive delivery tied to customer segments managed in the retailer CRM. The deployment was scoped to the UK ecommerce channel and integrated with the retailer ecommerce storefront, the CRM, and email delivery channels to orchestrate triggers and redemption flows across purchase and post-purchase touchpoints. Operational coverage focused on marketing, CRM, and customer retention teams, with campaign execution and loyalty rules managed within TRIFFT and coordinated through CRM segmentation. Governance centered on campaign lifecycle control and CRM-aligned segmentation, enabling marketing to run point-expiry and reactivation campaigns from a common loyalty platform. Per TRIFFT materials and a customer testimonial, the UK ecommerce deployment produced an immediate uplift in points redemptions and in reactivation response rates.
The Big Table Group United Kingdom Leisure and Hospitality 3500 $41M United Kingdom TRIFFT Loyalty Cloud TRIFFT Loyalty Cloud Customer Loyalty 2024 n/a In 2024, The Big Table Group United Kingdom implemented TRIFFT Loyalty Cloud for Customer Loyalty across its Bella Italia and Las Iguanas brands during a UK roll out. The TRIFFT Loyalty Cloud deployment focused on brand specific mobile applications and centralized loyalty program controls to support group marketing and CRM activity. The implementation delivered branded mobile apps and a tiered loyalty system, with configuration of membership tiers, in app enrollment, points accrual rules and campaign segmentation capabilities. TRIFFT Loyalty Cloud was provisioned as a cloud hosted platform with an administrative console for centralized campaign management and loyalty tier configuration across brands. Integrations included Bloomreach to surface loyalty signals into CRM and marketing workflows, enabling Bloomreach driven segmentation and campaign orchestration that targeted app users. The integration supported cross brand CRM activity, feeding loyalty event data from the TRIFFT Loyalty Cloud into the marketing stack to inform personalized campaigns for Bella Italia and Las Iguanas. Governance was organized at the group marketing and CRM level to manage program rules and campaign cadence during the UK roll out in 2024, with centralized campaign approval and analytics reporting. According to the vendor case study the UK roll out drove early adoption, achieving more than 100,000 installs per brand and approximately 15 to 32 percent uplift in visit frequency and spend for app users.
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