List of Trimble eRespond Customers
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Since 2010, our global team of researchers has been studying Trimble eRespond customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Trimble eRespond for Outage Management from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Trimble eRespond for Outage Management include: Los Angeles Department of Water and Power, a United States based Utilities organisation with 11000 employees and revenues of $5.73 billion, United Utilities, a United Kingdom based Utilities organisation with 6203 employees and revenues of $2.90 billion and many others.
Contact us if you need a completed and verified list of companies using Trimble eRespond, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Trimble eRespond customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight |
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Los Angeles Department of Water and Power | Utilities | 11000 | $5.7B | United States | Trimble | Trimble eRespond | Outage Management | 2013 | Ibm |
In 2013, the Los Angeles Department of Water and Power implemented Trimble eRespond as its Outage Management platform. The deployment consolidated three incident and outage systems to centralize water and wastewater incident management and customer communications.
Trimble eRespond was configured to deliver core incident management workflows, customer notification and communications capabilities, and regulatory reporting instrumentation. Configuration work emphasized event capture, dispatch coordination, and structured incident records to support compliance reporting and operational response sequencing.
The implementation integrated Trimble eRespond with LADWP's Esri GIS for spatial incident mapping and with Oracle CC&B for customer billing and contact data synchronization. IBM served as system integrator for back-office integrations, linking the Outage Management platform to operational systems and data feeds.
Operational scope included water and wastewater operations, customer service, and regulatory reporting teams within LADWP. Public sources report the deployment delivered faster incident resolution and improved regulatory reporting and customer communications.
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United Utilities | Utilities | 6203 | $2.9B | United Kingdom | Trimble | Trimble eRespond | Outage Management | 2013 | n/a |
In 2013, United Utilities deployed Trimble eRespond to provide Outage Management for its UK distribution network. The deployment established a single digital model of the water distribution topology to accelerate fault location and coordinate field response.
United Utilities used Trimble eRespond's network modeling and incident and outage management tools to build a complete model of its distribution networks. The initial model was constructed in about four weeks, demonstrating rapid network model provisioning and system configuration for outage workflows. Trimble eRespond was configured to support network topology visualization, event logging, crew dispatch workflow alignment, and fault isolation scenarios consistent with Outage Management functional workflows.
The UK deployment covered operational functions including network operations and field response teams, improving operational visibility and outage resolution. Governance and process changes aligned incident response procedures to the model-driven workflows and established ongoing model update practices to keep the distribution topology current. The implementation emphasized network modeling accuracy and rapid provisioning to support coordinated outage management.
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Buyer Intent: Companies Evaluating Trimble eRespond
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