United Utilities
Haweswater House Lingley Mere Business Park Lingley Green Avenue Great Sankey,
Warrington, WA5 3LP,
United Kingdom
Warrington, WA5 3LP,
United Kingdom
44 19 2523-7000
Utilities
United Utilities Technographics
United Utilities Technographics, Software Purchases, AI and Digital Transformation Initiatives
Discover the latest software purchases and digital transformation initiatives being undertaken by United Utilities and its business and technology executives. Each quarter our research team identifies on-prem and cloud applications that are being used by the 6203 United Utilities employees from the public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources.
During our research, we have identified that United Utilities has purchased the following applications: ALTO Accounts Payable for AP Automation in 2015, SAP HCM (HR) for Core HR in 2011, Hitachi Ventyx FocalPoint Suite for Asset Performance Management in 2008 and the related IT decision-makers and key stakeholders.
Our database provides customer insight and contextual information on which enterprise applications and software systems United Utilities is running and its propensity to invest more and deepen its relationship with Innovation Centric Consulting Group , SAP , AdviserPlus or identify new suppliers as part of their overall Digital and IT transformation projects to stay competitive, fend off threats from disruptive forces, or comply with internal mandates to improve overall enterprise efficiency.
We have been analyzing United Utilities revenues, which have grown to $2.90 billion in 2024, plus its IT budget and roadmap, cloud software purchases, aggregating massive amounts of data points that form the basis of our forecast assumptions for United Utilities intention to invest in emerging technologies such as AI, Machine Learning, IoT, Blockchain, Autonomous Database or in cloud-based ERP, HCM, CRM, EPM, Procurement or Treasury applications.
United Utilities Tech Stack and Enterprise Applications
ERP Financial Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Innovation Centric Consulting Group | Legacy | ALTO Accounts Payable | AP Automation | ERP Financial Management | n/a | 2015 | 2015 |
In 2015, United Utilities implemented ALTO Accounts Payable from Innovation Centric Consulting Group as part of an Enterprise Resource Planning initiative supporting its Customer Experience Programme. The ALTO Accounts Payable deployment was positioned inside a Service Orientated Architecture to align accounts payable processing with an omni channel contact platform and back office workflow services.
ALTO Accounts Payable was configured to provide core accounts payable capabilities including invoice capture and validation, supplier master data management, structured AP workflow routing and payment processing automation, with workflow orchestration driven by PNMsoft Sequence Kinetic BPM. The implementation emphasized service based web services for AP transaction handling, and AP workflows were modeled to hand off tasks between contact centre agents and back office teams.
The solution integrated with the wider contact centre and enterprise stack, using Software AG webMethods as the Enterprise Service Bus for web services routing. Front end and customer engagement components explicitly included Avaya Aura Contact Centre 7 with CM 7 in a Collaboration Pod Architecture and a bespoke Avaya CRM Connector, Open Q CCT for back office callback handling, Microsoft Exchange and SharePoint, and SiteCore web platform with XDb. Customer data was mastered in Microsoft Dynamics CRM 2016, while back end interactions were connected to the bespoke Alto billing platform, Mecoms metering, FICO Debt Management and SAP CRM.
Innovation Centric Consulting Group was engaged to deliver the ALTO Accounts Payable application and to provide technical quality assurance, while United Utilities had selected Cognizant as the system integrator for the overall Service Orientated Architecture deployment. Engagement covered concept, definition and design phases, with governance focused on ESB led service design and BPM orchestrated workflows to coordinate contact centre to back office processes.
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ERP Financial | ERP Financial Management |
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2022 | 2023 |
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ERP Financial | ERP Financial Management |
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2018 | 2018 |
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Expense Management | ERP Financial Management |
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2013 | 2013 |
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HCM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| SAP | Legacy | SAP HCM (HR) | Core HR | HCM | n/a | 2011 | 2012 |
In 2011 United Utilities implemented SAP HCM (HR) as its Core HR platform to centralize HR, payroll and talent processes. The rollout established SAP HCM (HR) as the authoritative system for personnel administration and payroll processing across the company.
The implementation encompassed Organizational Management OM, Personnel Administration PA, Payroll, Time Management and CATS for time capture, Employee Self Service ESS and Manager Self Service MSS, Learning and Development including E-Learning, Travel Management, and Enterprise Compensation Management. Nakisa was used for org visualization, talent management and succession planning, while BI and BO reporting provided HR analytics and operational reporting tied to SAP master data.
The technical footprint used EHP5 and SAP Portal 7.3 to deliver portal based ESS and MSS capabilities, with SAP-Security controls configured for role based access and separation of duties. BI BO Reporting was provisioned for workforce reporting and dashboards, and Nakisa integrations provided a visualization layer that surfaced HR structures and succession plans from SAP HCM.
Operational governance and solution stewardship were supported by a Lead SAP HCM Consultant, HCM Solution Architect engaged from March 2012, responsible for configuration, architecture and ongoing releases. The deployment organized HR, payroll and learning functions around the SAP HCM module set and centralized talent and compensation workflows under a single Core HR application.
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Employee Self Service | HCM |
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2012 | 2013 |
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HR Service Delivery | HCM |
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2023 | 2024 |
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Learning and Development | HCM |
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2012 | 2013 |
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Payroll | HCM |
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2011 | 2012 |
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Performance and Goal Management | HCM |
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2012 | 2013 |
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Recruiting, Applicant Tracking System | HCM |
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2018 | 2018 |
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Time and Attendance | HCM |
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2012 | 2013 |
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Workforce Analytics | HCM |
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2011 | 2011 |
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Workforce Management | HCM |
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2015 | 2015 |
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ERP Services and Operations
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
| Hitachi Vantara | Legacy | Hitachi Ventyx FocalPoint Suite | Asset Performance Management | ERP Services and Operations | n/a | 2008 | 2009 |
In 2008, United Utilities implemented the Hitachi Ventyx FocalPoint Suite as its Asset Performance Management platform. The Hitachi Ventyx FocalPoint Suite centralized asset risk profiling, condition-based intelligence, and decision support to align maintenance planning and reliability engineering across the organization.
Configuration emphasized core Asset Performance Management capabilities, including a consolidated asset register, risk-based inspection and prioritization workflows, condition monitoring analytics, failure mode and effects oriented decision support, and scenario-driven planning to inform maintenance windows. The implementation used the Hitachi Ventyx FocalPoint Suite to standardize asset health scoring and drive consistent inspection and remediation workflows across asset classes.
Delivery and program governance included vendor co-authoring and managing solution development, with close coordination between Business Development and Implementation teams to secure and successfully deliver the FocalPoint solution to a large number of utility clients including Allegheny Power, Kansas City Power & Light, Northeast Utilities, United Utilities, NiSource, Southern Company, CPS Energy, American Electric Power, First Energy, ConEditon, and Pepco. Operational coverage focused on asset management, reliability engineering, maintenance execution, and planning functions, with rollout processes oriented around standardizing inspection regimes and decision support for capital and operational maintenance.
The engagement positioned the Hitachi Ventyx FocalPoint Suite as the central Asset Performance Management system for United Utilities, supporting cross-functional workflows in maintenance and reliability without disclosing specific performance metrics or financial outcomes.
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Enterprise Asset Management | ERP Services and Operations |
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2020 | 2020 |
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Field Service Management | ERP Services and Operations |
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2018 | 2018 |
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Outage Management | ERP Services and Operations |
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2013 | 2013 |
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Plant Maintenance | ERP Services and Operations |
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2014 | 2014 |
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Utilities ERP | ERP Services and Operations |
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2015 | 2015 |
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AI-Powered Application
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Chatbots and Conversational AI | AI-Powered Application |
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2019 | 2019 |
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Analytics and BI
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Analytics and BI | Analytics and BI |
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2011 | 2011 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Analytics and BI | Analytics and BI |
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2019 | 2019 |
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Data Warehouse | Analytics and BI |
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2015 | 2015 |
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Data Warehouse | Analytics and BI |
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2011 | 2011 |
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Collaboration
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Audio Video and Web Conferencing | Collaboration |
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2017 | 2017 |
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Audio Video and Web Conferencing | Collaboration |
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2018 | 2018 |
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Collaboration | Collaboration |
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2015 | 2015 |
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Collaboration | Collaboration |
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2019 | 2019 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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PBX, VoiP and Phone Systems | Collaboration |
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2014 | 2014 |
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Content Management
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Enterprise Content Management | Content Management |
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2020 | 2020 |
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Web Content Management | Content Management |
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2014 | 2014 |
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Web Content Management | Content Management |
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2015 | 2015 |
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CRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
|---|---|---|---|---|---|---|---|---|
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Call Center | CRM |
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2015 | 2016 |
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CRM | CRM |
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2015 | 2015 |
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CRM | CRM |
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2017 | 2017 |
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CRM | CRM |
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2017 | 2017 |
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Customer Analytics | CRM |
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2018 | 2018 |
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Customer Data Platform | CRM |
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2020 | 2020 |
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Customer Engagement | CRM |
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2016 | 2016 |
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Customer Experience | CRM |
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2019 | 2019 |
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Customer Support | CRM |
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2018 | 2018 |
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Marketing Analytics | CRM |
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2011 | 2011 |
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Sales Automation, CRM, Sales Engagement | CRM |
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2015 | 2015 |
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EPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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EPM | EPM |
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2016 | 2016 |
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Financial Consolidation and Close | EPM |
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2018 | 2018 |
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ITSM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Application Performance Management | ITSM |
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2018 | 2018 |
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PPM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Project Portfolio Management | PPM |
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2018 | 2018 |
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Procurement
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Procurement | Procurement |
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2011 | 2011 |
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Supplier Relationship Management | Procurement |
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2011 | 2011 |
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TRM
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Critical Event Management | TRM |
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2020 | 2020 |
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PaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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iPaaS (Integration Platform as a Service) | PaaS |
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2015 | 2015 |
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Robotic Process Automation | PaaS |
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2017 | 2017 |
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IaaS
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Content Delivery Network | IaaS |
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2020 | 2020 |
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Content Delivery Network | IaaS |
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2018 | 2018 |
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CyberSecurity
Vendor |
Previous System |
Application |
Category |
Market |
VAR/SI |
When |
Live |
Insight |
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Secure Email Gateways (SEGs) | CyberSecurity |
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2021 | 2021 |
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Secure Sockets Layer (SSL) | CyberSecurity |
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2018 | 2018 |
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IT Decision Makers and Key Stakeholders at United Utilities
| First Name | Last Name | Title | Function | Department | Phone | |
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| No data found | ||||||
Apps Being Evaluated by United Utilities Executives
APPS RUN THE WORLD tracks software evaluation trends across 2 million companies worldwide, including buyer insights from United Utilities IT executives and key decision makers. This section highlights United Utilities's latest recorded technology evaluations, including HireRight Employment Background Checks for BackGround Screening on 2024-07-02. As part of ARTW Buyer Intent and technographics insights, these findings provide useful visibility into the United Utilities digital transformation priorities and AI adoption trends.
| Date | Company | Status | Vendor | Product | Category | Market |
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| No data found | ||||||
FAQ - APPS RUN THE WORLD United Utilities Technographics
United Utilities is a Utilities organization based in United Kingdom,
with around 6203 employees and annual revenues of $2.90 billion.
United Utilities operates a diverse technology stack with applications such as
ALTO Accounts Payable, SAP HCM (HR) and Hitachi Ventyx FocalPoint Suite,
covering areas like AP Automation, Core HR and Asset Performance Management.
United Utilities has invested in cloud applications and AI-driven platforms to optimize efficiency and growth,
collaborating with vendors such as Innovation Centric Consulting Group, SAP and Hitachi Vantara.
United Utilities recently adopted applications including
AdviserPlus Empower in 2023, SAP S/4 HANA in 2022 and Proofpoint Email Security and Protection in 2021,
highlighting its ongoing modernization strategy.
APPS RUN THE WORLD maintains an up-to-date database of United Utilities’s key decision makers and IT executives,
available to Premium subscribers.
Our research team continuously updates United Utilities’s profile with verified software purchases,
vendor relationships, and digital initiatives identified from public and proprietary sources.
Subscribe to APPS RUN THE WORLD to access the complete United Utilities technographics profile,
including detailed breakdowns by category, vendor, and IT decision makers.