List of Tucatap Customers
Dresden, 01326,
Germany
Since 2010, our global team of researchers has been studying Tucatap customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Tucatap for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Tucatap for Customer Experience include: Deutsche Bahn, a Germany based Transportation organisation with 338000 employees and revenues of $56.30 billion, S-Bahn Hamburg, a Germany based Transportation organisation with 1000 employees and revenues of $300.0 million, Intap network Germany, a Germany based Professional Services organisation with 15 employees and revenues of $2.0 million and many others.
Contact us if you need a completed and verified list of companies using Tucatap, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
The Tucatap customer wins are being incorporated in our Enterprise Applications Buyer Insight and Technographics Customer Database which has over 100 data fields that detail company usage of software systems and their digital transformation initiatives. Apps Run The World wants to become your No. 1 technographic data source!
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Deutsche Bahn | Transportation | 338000 | $56.3B | Germany | Tucatap | Tucatap | Customer Experience | 2023 | n/a | In 2023, Deutsche Bahn deployed Tucatap to support passenger-facing feedback campaigns operated by DB Regio AG Regio Südost, focusing on CRM and customer communications in the Germany region. The deployment centers on the Customer Experience category, with Tucatap used to capture rider sentiment and improve digital passenger communication workflows at a regional operator level. Configuration emphasized passenger-facing feedback campaigns and interactive feedback stories inferred from vendor materials, implementing capabilities typical of Customer Experience platforms such as campaign orchestration, multi-step feedback collection, and templated passenger communications. Tucatap was configured to manage campaign logic and feedback artifacts for regional service lines, aligning with CRM and customer experience team workflows rather than enterprise-wide operational systems. Operational ownership remained with DB Regio AG Regio Südost customer experience teams, with rollout scoped to Germany region CRM/customer experience functions and regional campaign governance. According to the vendor testimonial, the Tucatap deployment reportedly improved digital passenger communication and engagement, with those benefits described at the regional campaign level. | |
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Intap network Germany | Professional Services | 15 | $2M | Germany | Tucatap | Tucatap | Customer Experience | 2023 | n/a | In 2023, Intap network GmbH deployed Tucatap, a Customer Experience application, to give employees a voice and build a positive feedback culture across levels. Tucatap's employee feedback and engagement features were used to instrument regular feedback loops, recognition workflows, and anonymous input channels, improving internal communication and engagement in Dresden, Germany. The use focused on HR and employee engagement processes, bringing structured feedback into routine people processes. The implementation emphasized lightweight cloud hosted configuration suitable for a 15 person professional services firm, with role based access and simple administrative controls to encourage adoption across staff and leadership. Governance established by HR formalized feedback cadence and cross level participation, embedding Tucatap into recurring HR workflows and manager check ins. Deployment scope remained regional, addressing Germany HR processes and day to day employee communications rather than large scale technical integrations. | |
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S-Bahn Hamburg | Transportation | 1000 | $300M | Germany | Tucatap | Tucatap | Customer Experience | 2023 | n/a | In 2023, S-Bahn Hamburg implemented Tucatap to capture on-the-go passenger surveys and real-time feedback across Hamburg, Germany. The deployment uses Tucatap as the Customer Experience platform to centralize CRM/customer experience activities for the Germany region, focused on mobile and in-vehicle touchpoints. The full application name Tucatap appears on the vendor customer listing and the implementation emphasizes short interactive feedback stories and rapid survey flows for riders. This configuration supports continuous passenger sentiment capture during travel and event-driven feedback collection at critical touchpoints. Functional capabilities implemented include survey management, real-time feedback capture, conditional interactive story logic, and analytics dashboards to surface operational signals for customer service and operations teams. Operational scope covers CRM and customer experience workflows within S-Bahn Hamburg, routing passenger feedback into service resolution and operations review processes. Governance adjustments oriented around feedback handling and escalation were put in place to integrate Tucatap outputs into frontline response procedures and ongoing service quality monitoring. No external system integrations are specified in source materials, the narrative focuses on Tucatap as the Customer Experience application for passenger feedback in Hamburg. |
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