List of Twilio CustomerAI Customers
San Francisco, 94105, CA,
United States
Since 2010, our global team of researchers has been studying Twilio CustomerAI customers around the world, aggregating massive amounts of data points that form the basis of our forecast assumptions and perhaps the rise and fall of certain vendors and their products on a quarterly basis.
Each quarter our research team identifies companies that have purchased Twilio CustomerAI for Customer Experience from public (Press Releases, Customer References, Testimonials, Case Studies and Success Stories) and proprietary sources, including the customer size, industry, location, implementation status, partner involvement, LOB Key Stakeholders and related IT decision-makers contact details.
Companies using Twilio CustomerAI for Customer Experience include: Box, a United States based Professional Services organisation with 2810 employees and revenues of $1.09 billion, Trade Me Group, a New Zealand based Oil, Gas and Chemicals organisation with 250 employees and revenues of $40.0 million, Rely Health, a United States based Professional Services organisation with 35 employees and revenues of $4.0 million, Ard910, a Indonesia based Professional Services organisation with 10 employees and revenues of $1.0 million and many others.
Contact us if you need a completed and verified list of companies using Twilio CustomerAI, including the breakdown by industry (21 Verticals), Geography (Region, Country, State, City), Company Size (Revenue, Employees, Asset) and related IT Decision Makers, Key Stakeholders, business and technology executives responsible for the software purchases.
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| Logo | Customer | Industry | Empl. | Revenue | Country | Vendor | Application | Category | When | SI | Insight | Insight Source |
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Ard910 | Professional Services | 10 | $1M | Indonesia | Twilio | Twilio CustomerAI | Customer Experience | 2023 | n/a | In 2023 Ard910 implemented Twilio CustomerAI to predict shopping intent and to orchestrate personalized marketing journeys, using the Customer Experience platform to centralize prediction-driven activation. The deployment focused on predictive intent scoring and audience activation to support marketing and ecommerce campaigns across the company. The implementation leveraged Twilio Segment’s CustomerAI Predictions to generate intent signals and fed those signals into Twilio Engage to build personalized Journeys. Twilio CustomerAI was configured to unify first party data into richer customer profiles, enabling segmentation and journey orchestration based on predicted purchase intent and behavior signals. Operational coverage included activation across 12 websites and support for marketing and ecommerce teams in the EMEA region, with product campaign launches executed through Twilio Engage Journeys. Integrations centered on unified first party data ingestion and real time activation pipelines between Twilio Segment’s prediction layer and Twilio Engage journey execution. Governance emphasized profile unification and campaign orchestration workflows to align marketing operations and engineering teams, with phased rollout of personalized Journeys to marketing and ecommerce channels. Outcomes reported in the Twilio case study included measurable improvements, specifically large gains in audience accuracy and engineering efficiency, as a result of the Twilio CustomerAI driven implementation. | |
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Box | Professional Services | 2810 | $1.1B | United States | Twilio | Twilio CustomerAI | Customer Experience | 2023 | n/a | In 2023, Box deployed Twilio CustomerAI to strengthen marketing and CRM analytics as part of its Customer Experience tooling for North America. Twilio CustomerAI Predictions was used to forecast customer behavior and to generate predictive traits that feed audience segmentation and campaign planning. The implementation centered on Twilio CustomerAI Predictions as the primary capability, with predictive trait generation and segmentation workflows configured to produce propensity signals such as likelihood to purchase and likelihood to attend events. These predictive traits were consumed by Box marketing and CRM workflows to build targeted audience cohorts and to inform campaign planning and execution. Operational scope focused on Box marketing teams in North America, where the tool was used to explore predictive segmentation and to adjust campaign targeting processes. The public account notes that Predictions helped Box explore predictive segmentation to optimize campaign targeting and efficiency, indicating iterative adoption of predictive signals into existing marketing and CRM processes. | |
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Rely Health | Professional Services | 35 | $4M | United States | Twilio | Twilio CustomerAI | Customer Experience | 2024 | n/a | In 2024, Rely Health implemented Twilio CustomerAI as the core of an AI Patient Relationship Suite deployed to support its Patient Care Navigation programs for hospitals. The implementation is anchored in Rely Health's San Jose operations and positions Twilio CustomerAI within the company’s Customer Experience tooling to manage patient engagement and care coordination workflows. The deployment configures Twilio CustomerAI alongside Twilio Email API, Voice, IVR, and SIP Trunking to deliver a hybrid human AI conversational architecture. Functional modules implemented include conversational AI agents for routine patient outreach, automated voice and IVR triage for inbound calls, programmatic email notifications, and telephony connectivity through SIP Trunking to ensure PSTN reachability. Integrations are organized around hospital patient care navigation workflows and Rely Health’s care team handoff processes, with AI handling low complexity interactions and orchestrated escalation to human navigators for clinical or complex cases. Governance and operational controls emphasize channel consent, conversation state preservation, and explicit escalation rules to route interactions from CustomerAI to live navigators, centralizing conversational logs and contact metadata for care teams. The result is an integrated Customer Experience implementation where Twilio CustomerAI and Twilio communication APIs jointly enable hybrid human AI conversational experiences for patient outreach and navigation. | |
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Oil, Gas and Chemicals | 250 | $40M | New Zealand | Twilio | Twilio CustomerAI | Customer Experience | 2023 | n/a |
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